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The Ritz-Carlton, Naples
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Reviews (2,105)
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All reviewsgumbo limbomineral poolsushi barpoolside cafeclub levelfamily poolfour seasonsan umbrellabeach restaurantturn down servicevalet parkingbeautiful hotelgolf resortwatching the sunsetpool staffgulf view roomgulf of mexico
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Reviewed January 5, 2012

I stayed at the Naples Ritz-Carlton in November of 2011 and was very impressed with this hotel. The room, staff, and facilities are second to none and it certainly doesn't hurt that the hotel is located on a beautiful beach. I especially appreciated the fresh fruit and citrus-flavored water that's available by the two pools. I wouldn't hesitate to stay at this hotel again.

  • Stayed: November 2011, traveled with friends
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2  Thank JoanR1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2012

We booked The Ritz-Carlton quite late (about 3 weeks before). We had not long been in the USA as we moved from the UK, but wanted a short break for Thanksgiving.

This hotel was recommended to us. It was so easy to find from the airport, valet parking was very efficient and front of house staff very pleasant. The hotel itself is lovely and well laid out. So close to a great safe white sandy beach you could be on it in 2 minutes from your room and we were on the 11th Floor. Our room was nice but a bit small for 3 people. We requested 2 queen beds which we got be found then small. However as it was only for 4 nights it was fine. We liked the turn down service and the room was always cleaned ready for our return. In the room there is tea and coffee with a nifty coffee maker. However, they gave you paper cups like you get in Starbucks?? Not really what you would expect for a 5 star hotel.

The breakfast area seemed a bit small for the amount of people staying. As it was Thanksgiving it was busy. The breakfast staff whilst pleasant enough were a bit disorganized. We asked for a table in the shade and were given one in the sun with the promise of an umbrella. In the end we sorted it out ourselves. Also the staff on duty seemed to be in a world of there own, talking to themselves and running around doing not a lot really.

The same seemed to be the case in the pool bar area, lots going on but something not quite right. You didn't feel like you were in a 5 star hotel more like a theme park. Again cannot put my finger on what was wrong but something needed sorting out there. The food was not bad for the price you paid. You could also take out to the beach which was great. They did think of everything, cutlery, napkins, sauces etc so that was not bad at all.

There was a shuttle bus to the other Ritz Carlton Golf resort which was very efficient and went about every half an hour. They were setting up for a big golf tournament so there was a bit of noise by the pool but the golf was good. This hotel was empty? Very strange atmosphere. We were glad we were staying at the Beach Resort.

We really enjoyed our time there and will go back at some point and stay here. The hotel's location is great for getting out and about. A very relaxing trip.

Room Tip: We had a partial ocean view which was still great as you could see the hotel grounds, the beach and the sea. See the photo, this was taken from our room on the 11th Floor.
  • Stayed: November 2011, traveled with family
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Thank jazzyart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2012

We went as a family June of 2011 and the service and the ambiance were amazing. Just what we needed to relax.

Room Tip: We were on the club level which I highly recommend.
  • Stayed: June 2011, traveled with family
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1  Thank travelinglady17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2012

Have stayed at Ritz and Four Seasons all over the world. This property is starting to show its age and has some glaring issues. First .... the staff is amazing. Friendly, Professional, Engaging and this is front desk to restaurants to the beach staff. They could not be better. Here comes the issues.... the rooms are small... even for a Ritz they are small. If you are traveling with kids and have a King bed and you want a roll away for one forget it. The "Naples Locals" have supposedly past a law not allowing roll away beds in rooms in Naples. This of course helps to sell more rooms. They do have pull outs that are either twins or queens in the rooms and they are the 1970s fold out squeaky metal with 3" thin mattress. Our poor teenage daughter was so sore by the team we left. She slept terrible. Another issue is they allow everyone to come into the hotel. They bus guests and condo owners over from the other Ritz Golf Resort. They allow Condo owners from the Remmington Condo next door to use the facility. New Years week you could not move. When it was time for the buses to leave for other Ritz, people packed up and hurried to make the bus. The pool is small and the beach area jammed. The Club Lounge is worth the extra spend and again the staff was top shelf. This property has to be careful not to become a Marriott,,,,,its trending that way. It's 30 years old and has been remodeled but the infrastructure is the same.

Room Tip: corners have the best view, be careful on King vs 2 Doubles if you have kids, you dont want anyone sleeping on the pullouts, and the hotel has NO roll away beds
  • Stayed: December 2011, traveled with family
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6  Thank Sparty1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2011

Our family just completed our third visit to the Ritz Naples between Christmas and the end of the year.
From booking the reservation to the car attendants to the attentive service given at the club lounge and at the beach nothing more can be expected . The level of service is incredible. After staying at other high quality resorts (including various Four Seasons properties) this property is comparable to none other for a true top quality full service resort. The list of amenities including a first class fitness facility, great beach location, and access to challenging golf at Ritz Naples Golf are many. If you are willing to pay for quality and supreme service you would not go wrong.

  • Stayed: December 2011, traveled with friends
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4  Thank propertymanagerfour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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