From Day 1 I was unfortunately disappointed with this hotel. I am in the hotel business so I can be picky at times, but only because I expect the service that we give out. My boyfriend and I checked in late (around 11:30 p.m.) and we called the hotel on our way from the airport to tell them we were on our way. It took 10 minutes to get through to someone, then when we arrived, the night auditor could not be found and we had to call to be let in. He told us, "I'll be there in 2 minutes." He was on a smoke break. The reception from the beginning put me on edge.
When we got to our room, it seemed very nice. However, when I went to the bathroom there were stains in the toilet, dirty footprints in the shower, and one of the pillowcases had black on it.We ended up sleeping on top of the covers the first night. We tried calling the front desk again to let them know we wouldn't need service the next day since we arrived so late, and we could not get through to anyone nervous times. The housekeeper showed up at 8 a.m. on the dot waking us up. She also took almost 2 hours cleaning the room next to us and we ended up not wanting service, because it seemed a bit odd it would take so long.
We had forgotten toothpaste and when we called to the front desk the next morning, the agent rudely replied that they don't have anything like that for guests. Not their fault, but change your tone.
Overall, we had a good time exploring Naples and the proximity to everything was great. However, the customer service needs some serious evaluating as well as a look at the staffing numbers.
- Official Description (provided by the hotel):
- A tropical hideaway in central Naples, replete with serene waterways and lavish greenery; featuring 60 spacious 1- and 2-bedroom condominium-suites, outdoor heated swimming pool and spa, on property dining, barbecue grills, tennis and racquetball court, fitness center, and more! ... more less
- Reservation Options:
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- Also Known As:
- Park Shore Hotel Naples
- Park Shore Naples