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“Understated Luxury” 5 of 5 stars
Review of LaPlaya Beach & Golf Resort, A Noble House Resort

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LaPlaya Beach & Golf Resort, A Noble House Resort
Ranked #10 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersBronze level
Londonderry, New Hampshire
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Understated Luxury”
5 of 5 stars Reviewed January 12, 2014

We spent five relaxing nights and days at LaPlaya during the first week of the new year. Upon arrival we were quickly welcomed by the valet and bell staff. At the front desk check-in we were upgraded to a third floor room in the Beach House. This room was spacious with a small couch at the foot of the king bed, large dresser with full mini-bar, 40" LCD TV, and double glass sliders out to a brick tiled balcony. The room was nicely furnished in traditional Florida style. In general the room furnishings were not new, but were clean and in very good condition. The bed had pillowtop mattress, lightweight bedding, and was comfortable. The marble tiled bathroom included high quality spa bath products, bathtub with shower, and soft thick towels. There were waffle cotton bath robes in the closet.

We had a great view from our balcony. The Beach House is only steps away from the sand and surf. We left a slider open at night and let the sound of the waves put us to sleep. The staff at the beach was friendly and well trained. They set us up with chairs, table, and umbrella in the perfect location. Servers on the beach were very attentive and quick to bring refreshments and food from the beachside Tiki Bar.

The entire property, including pools, spa, and fitness center, is well cared for. We ate daily breakfast and dinner on one night at the restaurant Baleen. The staff was pleasant and accomodating. The chef's special "surf and turf" with lobster and seared tuna was exceptional. We also had a good lunch and played golf at the nearby LaPlaya golf course. The large club house looked new with excellent facilities and staff. There was a light rain on the day we played golf and we had the course to ourselves. The course is challenging with doglegs and contoured fairways that give it a links feel. Course conditions were very good with smooth and true rolling greens.

Simply put, LaPlaya has the attentive staff, unmatched location, facilities, and ammenities for a luxurious stay without the stuffiness, glitz, or glam of the larger mega luxury resorts.

Room Tip: Beach House has large rooms with easy access to pools and beach. Stay on upper floors for less nois...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank CJOtripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, January 19, 2014
Thank you for choosing LaPlaya as your first vacation destination of 2014! We appreciate you taking the time write such a thorough review regarding your visit, and I’m sure that fellow travelers will find it useful in helping them decide if LaPlaya is the right fit for them.

At LaPlaya, we continuously focus on a three faceted goal: to provide our guests with a clean, well maintained facility with superb food and beverage – all presented by a friendly, attentive staff. It’s a pleasure to read how your observations during your visit often come back to these core goals, as it really is our daily focus here at LaPlaya. It’s clear that you had the opportunity to experience nearly all that we have to offer here at our boutique resort, and we couldn’t be happier to receive your praise. I will be sure to share your review with our entire staff, as we do believe that it takes a team effort to provide our guests with a great experience at each and every turn.

Thank you again for your visit and support here on TripAdvisor. It was our pleasure providing you with a great start to the year, and hope to have the opportunity once again someday soon.

Kind Regards,

Chris Grossman
Rooms Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (621)
Date | Rating
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English first
Alexandria Bay, New York, USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 12, 2014

We stayed here for 2 nights in mid December. The hotel was pristine and the staff was excellent. Everyone went out of their way to make sure we had a great stay. The hotel is right on the beach. There didn't seem to be a lot to do within walking distance, but the hotel offered plenty of activities.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank WendyL240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, January 19, 2014
Thank you for your positive review of LaPlaya! Your title really highlights our two greatest assets – our location and our friendly, attentive staff. We’re pleased that you enjoyed your two night visit with us, and appreciate you taking the time to share your experience with other travelers.

We hope to see you again someday soon.

Kind Regards,

Chris Grossman
Rooms Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
142 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed January 12, 2014

We had 2 rooms in the Beach House overlooking the sands; one of the nicest views we've ever had. The rooms were OK, but quite small, as were the bathrooms, and we didn't think they justified the price.
We ate twice at the Baleen restaurant, once for Christmas day lunch, and both times were excellent. The food was great and the staff were second to none. Both pool and beach areas were pleasant, with plenty of room.
Overall a very pleasant stay, but a bit on the pricey side.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Addicked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, January 19, 2014
Thank you for choosing LaPlaya for your recent visit to Naples! The end of December is a great time to visit LaPlaya and Vanderbilt Beach, and we’re glad that our location and service helped set the stage for an enjoyable visit. I’ll be sure to also pass along your compliments to our Baleen team regarding the high quality food and attentive staff – they will truly appreciate it!

I am sorry for any disappointment in the spacing and size of your guestroom, as I know it goes hand in hand with the perceived value for price paid for your visit. We have several different room types with a variety of layouts and configurations, and I’d be happy to help find the best fit for your next visit. Feel free to reach out to me directly, as we do hope to have the opportunity to welcome you back in the future.

Kind Regards,

Chris Grossman
Rooms Manager
cgrossman@laplayaresort.com
239.597.3123 Ext. 5916
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed January 11, 2014

Beautiful boutique style hotel set on an incredible beach. Our room in the tower was very spacious, beautifully decorated, clean with an amazing view of the beach and sea. We also had our 8 month old baby with us, a travel cot was waiting for us on arrival and due to the very large room it was perfect for the three of us. Restaurant was good all staff very friendly and we'll definitely be back and would recommend the hotel.
There are lots of pools or relax on the beach with plenty of sun beds that the guys on the beach will set up for you.
There s a fire pit on the beach where you can enjoy pre dinner drinks
Hotel had a lovely feel to it not a big corporate set up felt cool and boutiquey
Naples itself is lovely with great restaurants and shops

Room Tip: I think all rooms in the tower are the same size but they're great if you have a little one as t...
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Beachmonkeys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, January 12, 2014
Thank you for choosing LaPlaya for your family vacation! It’s a pleasure to read about your overall enjoyable visit, and we appreciate you taking a moment to share your experience with other travelers here on TripAdvisor.

Having recently made many changes to our guestrooms, we truly welcome your comments regarding your positive experience. The view is indeed amazing, yet we also want your room experience to be as comfortable, clean, and relaxing as possible. We’re glad you enjoyed it, and will be sure to share your comments with our rooms team.

We’re glad you also were able to enjoy the fire pit out in front of Baleen. Truly a great place to start the evening (or to end it)!

As a privately owned and operated boutique resort, your support and recommendation really mean a lot to us. It was our pleasure providing you with a memorable visit, and we hope to have the opportunity once again in the near future.

Kind Regards,

Chris Grossman
Rooms Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 10, 2014

This is our second time to LaPlaya and we intend to come back next year. The location is excellent - our room in the tower looked out directly over the beach and sea. I don't agree with the comments suggesting that the hotel needed renovation. The rooms in the tower are slightly odd - in that the corridors are open to the elements. Our first day was very windy - including the corridor outside our room. This type of weather is infrequent in Florida. Overall we were happy with our room - although I did think our mattress had lost some of its support.

We found the staff at the hotel extremely helpful - the beach attendants, concierge and staff in the restaurant. The menu in the restaurant was disappointing. We stayed at LaPlaya at the end of our holiday, and decided to spend our time lazing around the beach and pool before flying back to London. LaPlaya is not in walking distance of restaurants - so we ate in the restaurant frequently. The menu in the restaurant is the same for lunch and dinner - it quickly becomes limited. I would recommend that hotel introduce more daily specials.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Joanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, January 12, 2014
Thank you for once again choosing LaPlaya as part of your Florida holiday! It was our pleasure welcoming you back to Naples, and it’s great to read that you once again enjoyed your guestroom experience – including those amazing views. I’ll just have to see if I can track down your reservation so that we can check out the mattress.

Relaxing by the pool and beach is a common theme for many guests, particularly those who choose our resort as a final destination in their travels. It’s wonderful to see that you enjoyed Baleen for most of your meals, and we appreciate your suggestion of daily specials to increase the variety of options. We’re happy to announce that the acclaimed Executive Chef Carlos Torres has joined our Baleen culinary team, and he is actually releasing new menu items this week. We are always looking to expand upon the variety and creativity of our food and beverage offerings, and we look forward to your feedback on your next visit.

Thank you again for your review and continued support. We look forward to welcoming you back for your third visit next year!

Kind Regards,

Chris Grossman
Rooms Manager
cgrossman@laplayaresort.com
239.597.3123 Ext. 5916
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 6, 2014

My husband and I had our wedding at LaPlaya in November 2010 -- and cannot rave enough about the hospitality, great rooms, beautiful grounds, delicious food, and, of course, the amazing beach. The LaPlaya staff helped make our wedding go off without a hitch and made our guests feel welcome. Friends and relatives still regularly comment on how much they enjoyed our wedding outside on LaPlaya's lawn...just steps from the beach. Also, our welcome party at LaPlaya's tiki bar the night before our wedding was a huge hit thanks in large part to the talented and friendly manager, Joanna. She went above and beyond to make sure all of our guests were happy, well-fed, and well-served. Joanna is outstanding and puts on a great party. My husband and I have been back to LaPlaya each year since 2010. We prefer to stay in the tower so we can enjoy the amazing view from our balcony. We've also dined several times at the wonderful restaurant, Baleen. LaPlaya is truly a beautiful resort with a staff that works hard to make sure every detail of your stay (and your wedding!) is perfect.

Room Tip: Rooms on the higher floors in the tower have unbeatable views.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ellen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, January 10, 2014
Thank you for providing such a glowing review of LaPlaya! Your choice to continue visiting LaPlaya is a testament to the team of hospitality professionals we have, and their dedication to consistency in all that they do. We continue to focus on the fundamentals of a clean facility and friendly staff, accompanied by wonderful food and beverage.

As you noted, our Gulf Lawn is a venue unlike any other for a wedding. The flower-lined, lush Bermuda grass nestled just next to the beach makes for a distinctive event that is sure to be remembered by all in attendance!

Additionally, thank you for taking a moment to recognize Joanna and the hospitality she brings to the Tiki Bar, as well as the "wonderful" and award-winning Baleen restarant. Surely your comments will be most appreciated by the teams in both areas!

We are so proud to have so many loyal guests who return year after year, we cannot thank you enough for continuing to choose LaPlaya as your resort of choice in Naples. Here's to many more years of fond memories!

Best regards,

Matt Meyers
Rooms Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
118 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
1 of 5 stars Reviewed January 2, 2014 via mobile

Let me start by saying the resort is located right on the beach and the beach is beautiful, it's a Caribbean feel with white sand and blue waters of the gulf. The good ends there. The resort itself is not impressive it needs renovation and remodeling. While we splurged on an ocean facing suite - it was really not worth it. Putting a couch in the room doesn't make it a suite. The view is impeccable but the cost is exorbitant for everything from the restaurant to room service. The decor and the room layout is outdated, the bathroom had such low ceilings my husband felt claustrophobic in the shower and the door handle was rusting. The pools are nice but again for the price I wasn't impressed. I've seen better accommodations at the marriot. The New Year's Eve celebration was beautiful and it's very memorable to ring in the new year on a beach but the whole thing cost us $800 for 2 and the menu while sounding impressive wasn't that great. The lobster tails were very dry, the rest of the dishes quite generic and really not worth the price. If you ve had real truffle ravioli or lobster risotto, you would know what they served was subpar to be kind, it was mushy, greasy and not too pleasing on the pallet. The music - well no one under 70 liked it. In any case I believe this place is perfect for extremely wealthy over the retirement age. Otherwise, don't waste your time and money!!!

Stayed January 2014, traveled as a couple
Helpful?
11 Thank Deanna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, January 10, 2014
Thank you for your recent visit to our boutique resort, and for taking a moment to share your experience. We certainly wish we would have performed better with some portions of your visit, as we understand that value is an important aspect of any stay. Having one of the best locations possible, we take our responsibility in this respect very seriously, as want your entire visit to be just as enjoyable as those incredible views.

To begin, please accept my apologies for the disappointment you experienced with the layout and décor of your guestroom. This past year saw many changes to our guestrooms in terms of furnishings, artwork, carpet, and lighting – most which have yielded positive feedback so far. We have a few other items that we are currently in the process of changing, which will continue to progress our room product. Understandably layout and design can be subject to many different tastes and preferences, yet we do aim to make choices that appeal to a wide variety of guests. That being said, an item such as rust on a door handle is an item that we should do a better job addressing, and is an area that we will review with our preventative maintenance team.

It’s great to read about your enjoyment of the NYE event, yet we are also disappointed that you had concerns with the quality of some of the menu items. Our culinary team really strives to put forth a phenomenal food & beverage experience, and we know that this goes hand in hand with the value of the event. I have shared your comments with the team regarding those items, as well as the chosen entertainment. We aim to select performers with a wide appeal, and I am sorry that our selection took away from your overall experience.

While negative reviews are disappointing to our team, we do appreciate you taking a moment to share your comments. Everything we do is based on our guest feedback, and we see constructive comments as an opportunity to continue to adapt and improve our offerings here at LaPlaya.

Thank you again for your visit. If I may be of any assistance now, or in the future, please feel free to contact me directly.

Kind Regards,

Chris Grossman
Rooms Manager
cgrossman@laplayaresort.com
239.597.3123 Ext. 5916
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about LaPlaya Beach & Golf Resort, A Noble House Resort

Property: LaPlaya Beach & Golf Resort, A Noble House Resort
Address: 9891 Gulf Shore Drive, Naples, FL 34108-2019
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples > North Naples
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Naples
#3 On the Beach Hotel in Naples
#5 Business Hotel in Naples
#6 Spa Hotel in Naples
#7 Romantic Hotel in Naples
#7 Luxury Hotel in Naples
#10 Family Hotel in Naples
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — LaPlaya Beach & Golf Resort, A Noble House Resort 4.5*
Number of rooms: 189
Official Description (provided by the hotel):
The only luxury Naples Beach resort on the Florida Gulf Coast rivals the elan of South Beach and promises an experience of rejuvenation, whether under a white cabana, by a cascading-falls pool, through the fine cuisine at Baleen Naples, in exotic SpaTerre, out on our Bob Cupp golf course, or simply in your guestroom. Sip a margarita on the sand in front of this beautiful beach resort and discover the breathtaking beauty of the gulf beaches in southwest Florida. ... more   less 
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Also Known As:
La Playa Beach Hotel
La Playa Naples Florida
Naples La Playa Beach
Playa Beach Hotel
Naples La Playa Resort
La Playa Beach Resort Naples
La Playa Resort Naples
Laplaya Beach And Golf Resort

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