The hotel is wonderful, however the front desk personnel is the worst I have ever met. The guy who "helped" us was rude not to say more. Our reservation did not appear in their system and he checked only once, when asked to check again, he said he had already checked and we did not have reservations and good bye!!!!!! then when asked what his name was, he refused saying it was none of our business and covered his name tag! then when asked for the manager or supervisor, he said it was him and ignored us completely! when we called on the phone to try and get the managers real name, he answered and he was even worse shouting and hanging up the phone on us. We asked him where he was from because he had an accent and he also answered rudely.
Even if the hotel was that good, I will NEVER go back to spend my money somewhere where they dont know how to hire efficient kind staff.
- Official Description (provided by the hotel):
- Bayfront Inn on Fifth has undergone a multi-million dollar renovation to become Naples only waterfront downtown luxury boutique hotel. Discover our Caribbean chic decor, while your senses are relaxed into a state of bliss. We are conveniently located on 5th Ave., within walking distance to gourmet restaurants, shopping, art galleries and night life. Discover the Naples waterways with a charter boat or one of our experienced fishing captains, located at our 12 slip marina. We invite you to explore the tastes of the tropics with a romantic getaway filled with tropical sunsets. ... more less
- Reservation Options:
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- Also Known As:
- Bayfront Inn 5th Ave Hotel Naples
- Bayfront Hotel Naples
- Bayfront Hotel 5th Ave