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“Lovely stay”

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BEST WESTERN Naples Inn & Suites
Ranked #7 of 59 Hotels in Naples
Certificate of Excellence
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely stay”
4 of 5 bubbles Reviewed April 9, 2014

We recently stayed in Naples at the Best Western for 5 nights. the location of the hotel is good, easy to access by car and close to the beaches and shop and restaurants of Naples.
the rooms are very nice, clean and spacious. All the staff very very friendly and helpful, free dvd's are offered whch is a nice touch. The pool area was great, very clean and set in lovely tropical gardens. We had a ground floor room with a patio. We were travelling with an infant and this hotel suited our needs very well. My only negative comment would be about the breakfast - the choice was fairly limited and didn't change day to day. What was provided was good though.

Room Tip: Ground floor rooms have a patio overlooking the pool
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review, April 21, 2014
Thank you for taking the time to write such a complementary review. I will be passing on your comments, knowing that it will serve as a motivation to our staff to continue their efforts. We are currently working to improve our breakfast and I can assure you that we will make changes to provide better variety. We appreciate your patronage and hope you will stay with us in the near future.

Sincerely,

Yuri J. Ambrosio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,790 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (280)
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Naples
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed April 8, 2014

I really enjoyed my stay at this hotel. Could not ask for a nicer place. I have no complaints. The grounds were beautiful. Rooms updated and decor was very nice.Very quiet a/c installed. Large TV with lots of channels. Close to Lawdermilk Beach , shopping and restaurants.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sherrysv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review, April 9, 2014
Thank you for your kind remarks about our location and our property. We are glad you enjoyed our facilities and specially our great selection of channels. We appreciate your patronage and hope you will stay with us the next time you are in Naples. We look forward to your return.

Sincerely,

Yuri J. Ambrosio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stevensville, Michigan
Level Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed April 6, 2014

My husband and I stayed here one week. Overall the location is good and we walked around a lot. It's a very short walk to Publix grocer and Walgreens across street. A walk to beach is approximately 1 1/2 miles. The room was very clean but I would have expected more Eco friendly cleaning products. The room reeked of bleach after maid serviced our room daily. The grounds are very well kept up with lots of lush plantings and koi ponds. As far as breakfast, it's the same thing every day. Processed scrambled eggs, sausage links, cold hard boiled eggs, bananas,white bagels, toast, tiny cinnamon rolls,cereal and make your own waffles. It would have been nice to have some variety in fruit and pastries. The pool and hot tub were nice and heated but plant debris should have been cleaned out more regularly.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackshouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review, April 9, 2014
Thank you for your kind remarks, our location is a great benefactor to our hotel. We do our best to make sure we have a clean and up to date hotel for our entire guest. We apologize for any inconvenience regarding our cleaning products and we are currently looking into more efficient way of cleaning and Eco friendly products. We greatly appreciate your comments and look forward to your next stay with us.

Sincerely,

Yuri J. Ambrosio
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Orlando
Level Contributor
299 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
3 of 5 bubbles Reviewed April 6, 2014 via mobile

It's an old roadside style motel. It us very clean, except for the pool which had a green tinge to it. If you are looking for very basic accommodations, this will work. Try to get a room near the lobby. My room was in the end and it was a very long walk. They would only give me one room key because "they were running low"? Very strange. Don't expect Mitch and you won't be disappointed.

Stayed April 2014
Helpful?
Thank Floridagator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review, April 9, 2014
Thank you for your comments. We appreciated every one of our guest and what they have to say about our hotel. Our property has been here since the 60's therefore, it does give the feel of an "old roadside" hotel. We do our best to keep everything updated and to the very highest standards as a Best Western Hotel. We are glad that you were happy with your stay and look forward to having you here with us again.

Sincerely,

Yuri J. Ambrosio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgium
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed April 6, 2014

This hotel was very welcome after the horrible stay in Miami. Two flat screen TV's with DirecTV access, spacious room, really friendly staff, nice neighbourhood. I wish we could have stayed longer than 1 night really.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chenling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review, April 9, 2014
Thank you so much for your kind remarks about our hotel. We consider dedicated and competent staff members our most valuable asset. We want our guest to feel right at home with our decor of the rooms and technological systems. We are glad you enjoyed your room and we hope to see you again for an extended stay, so that you can access more of our amenities such as our DVD collection and bike rentals.

Sincerely,

Yuri J. Ambrosio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed April 5, 2014

Needed to find a room for 3 nights as we checked out of the edgewater beach hotel due to poor facilities and lack of customer service.
On arrival at the best western the reception staff were very friendly and accommodating offering us a selection of rooms and rates.
We opted for a two bedroom appartment , it was a little dated but immaculately clean. It is well equipped and has 3 large flat screen TV's . A balcony from the main bedroom and plenty of storage space.
There are two pools with tropical landscaping and jacuzzi with plenty of sun loungers and table and chairs it has a lovely relaxed atmosphere.
Each morning there is breakfast set up by the pool with cereals, toast , bagels, coffee, eggs , waffles and sausages , the staff there are very friendly and welcoming and this is included in your room rate.
Within walking distance to shops and restaurants and a short drive to the beach.
Thank you for our relaxed stay with you, we shall definitely return.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 5338Emma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review, April 9, 2014
Thank you so much for your kind comments. We are glad you enjoyed your three day experience with us here at the Best Western Naples inn & Suites. We do our best to make you feel right at home with our updated system, and large spacious rooms for you and your family. it is gratifying to know that our performance was effective and appreciated. We look forward to have you with us in the near future.

Sincerely,

Yuri J. Ambrosio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed March 28, 2014

Nice place with great attention to landscaping. Sculptures and tropical plantings were nicely done, and the rooms were not large but well designed with a small fridge, microwave and safe. The one thing we didn't enjoy was breakfast, which seemed to be the standard fare offered at many less expensive chains. Cold cereal, terrible powdered eggs, no fresh fruit besides bananas, and a poor set up that had people piling up to get a paper plate and the flimsiest plastic tableware imaginable. The breakfast was served outdoors at a tiki bar. Following a substantial rain, none of the tables and chairs were wiped dry, forcing people to either do that themselves or pile into the one dining area which offered large conference style tables for customers who were mostly couples. One would expect better of a pricier Best Western hotel. Are real eggs out of the question?
The hotel offers a good selection of DVDs but no instructions in the room on how to use the DVD player. Given that each system is different, why do hotels not offer specific instructions along with the TV channel listing?

Room Tip: Ask for a room with a balcony overlooking the pool. Second floor is probably quieter.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ringbone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review, April 3, 2014
Thank you for your comments concerning your stay at the Best Western Naples Inn & Suites. I appreciate taking the time to write and hope you will accept my apologies for any inconvenience you experienced.

We appreciate your patronage and hope you will give us a second chance to correct the inconveniences you experienced. I can assure you we will do everything we can to make your stay a comfortable and happy one.

Sincerely,

Yuri J. Ambrosio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Naples Inn & Suites

Property: BEST WESTERN Naples Inn & Suites
Address: 2329 Ninth Street North, Naples, FL 34103-4404
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Naples
#14 Romantic Hotel in Naples
#16 Family Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Naples Inn & Suites 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Best Western Naples Inn And Suites
Best Western Naples Hotel Naples
Naples Best Western

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