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Best Western Naples Inn & Suites
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Reviews (2,064)
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All reviewspools and hot tubskoi fishbreakfast is servedred lobsterbest westernstropical paradisepool areatiki hutfree breakfasta ground floor roombeautiful landscapinglowdermilk beachdvd playerbeach shuttlestandard roombagelsmain pool
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Reviewed April 16, 2013

The hotels are actually suites, which provide internet access, a full DVD library (available at the front desk), free putt-putt golf, and free-continental breakfast served poolside.
That being said, the true joy comes from the lush gardens, multiple koi ponds, unique and unusual sculptures that decorate the property.
There are two large pools and two hot tubs, decorated with sparkling lights that illuminate the pool.
This is a true gem!

Room Tip: Each room has its' own balcony. If you prefer to be socialize with others and/or have children, then the first floor is for you. If you are looking for a quiet retreat with a beautiful, tropical view, then choose the second floor.
  • Stayed: April 2013, traveled with friends
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Thank snaggedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWmanagement, General Manager at Best Western Naples Inn & Suites, responded to this reviewResponded April 23, 2013

Thank you for your glowing review of your recent visit to our property! We truly do offer something for everyone. We appreciate your comments and hope to see you again on your next visit to the Naples area.

Angela Brincku
General Manager

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Reviewed April 13, 2013

The photos don't do the garden area justice. Very nice garden, pool and jacuzzi areas. Rooms were of a good size and came with a safe, computer, fridge and microwave. Good stay and good value for money, would recommend.

  • Stayed: April 2013, traveled with family
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1  Thank elvezGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWmanagement, General Manager at Best Western Naples Inn & Suites, responded to this reviewResponded April 15, 2013

Thank you for such a nice review! We are so happy to have exceeded your expectations. Our team is proud of the property and strive hard to provide guests with an unforgettable visit. Thank you for recommending us. We hope to host your next visit to Naples!

Angela Brincku
General Manager

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Reviewed April 11, 2013

We stayed at this hotel during spring break, March 24th and 25th. We had the one bedroom condo which was spacious and loved that it had a kitchen. The condo was nice with a flat screen TV in both the bedroom and living room. The condo had great furnishings although the condo itself does need a few upgrades such as the carpet and bathroom. There are two pools and two hot tubs on the property. One pool did not seem to be cleaned as much as the other pool and one hot tub would not warm up. The gardens were beautiful with all the fish ponds and fountains. The breakfast was not that great. There were only breads, bagels, cereal, waffles, and hardboiled eggs. They advertise it as a hot continental breakfast buffet, but it wasn't because what was available was not hot such as eggs, bacon, pancakes, etc. The second morning we opted to skip the breakfast and eat breakfast somewhere else. Also, there was no one at the breakfast area to attend us. The breakfast was poolside although there were not enough chairs or tables for the guests to use. They could use the restaurant on site to serve breakfast as a real continental breakfast buffet. In conclusion, I would probably stay at this hotel again only for a short trip.

  • Stayed: March 2013, traveled as a couple
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Thank CrystalMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWmanagement, General Manager at Best Western Naples Inn & Suites, responded to this reviewResponded April 15, 2013

We appreciate your comments regaring your recent visit to the Best Western Naples Inn & Suites. While I am delighted that you found your accommodation spacious and well-equipped; I am sorry that you were displeased with the quality of the complimentary, deluxe, continental breakfast. We are always looking for ways to improve the guest experience, and will use your feedback in that endeavor. As a matter of future reference, we do provide trays at the breakfast area for guests who wish to enjoy their breakfast from their patios or balconies. We appreciate your business and do hope to be your destination of choice once again.

Angela Brincku
General Manager

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Reviewed April 10, 2013

This hotel is in a great location and is well priced. We enjoyed the beautiful gardens in which the pools are located and where they serve the continental breakfast each morning. We were in a suite room and had a fried and microwave in our room. It was a spacious room and we had the use of a computer in our room which was a pleasant surprise. Beds are very comfy.

Stayed: April 2013, traveled as a couple
Thank mexicanbound5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWmanagement, General Manager at Best Western Naples Inn & Suites, responded to this reviewResponded April 15, 2013

Thank you for sharing your comments with us. A review like yours is exactly what we strive for with every guest. It is great to hear that your experience provided both quality and value. We look forward to welcoming you back on your next visit to the Naples area.

Angela Brincku
General Manager

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Reviewed April 10, 2013 via mobile

Overall, everything was good. My room was clean, the hotel was clean, I felt as though my car was safe outside, and the breakfast was good. The value is also good. My only complaint was the concrete mattress. The bed had no give to it at all. So if you like sleeping on the ground, you'll love the beds here. Otherwise, I'd pack a mattress topper.

  • Stayed: February 2013
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Thank Jessica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWmanagement, General Manager at Best Western Naples Inn & Suites, responded to this reviewResponded April 15, 2013

Thank you for taking the time to share your feedback with us. We dedicate ourselves to providing guests with a good night's sleep, so I am both surprised and disappointed to hear that we failed you in that area. On the other hand, I am pleased that you overall you considered your stay a good value. Please feel free to contact me directly on your next visit to the area. I will personally ensure that you receive an excellent night's sleep.

Angela Brincku
General Manager

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