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“Again and again and again...”

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BEST WESTERN Naples Plaza Hotel
Ranked #23 of 59 Hotels in Naples
Creston, Illinois
2 reviews
“Again and again and again...”
Reviewed May 17, 2014

I have stayed at this hotel over and over again, thanks to my son who attends university at Ave Maria. The location is perfect for my needs and I feel like I'm at home again every time I visit. My past stay has been the most extended and I felt at home the whole time. Now that my son is moving down to Naples, I will continue to use Best Western Naples Plaza Hotel.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dhobnob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Guest Relations Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, May 28, 2014
Thank you for completing the survey regarding your recent stay at our property.
They say there is no place like home and we want to thank you for giving us the opportunity to turn that around for you! Even after a long day there will be someone at the door to welcome you with a warm smile.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and for staying with people who care!


Sincerely,
Mayra Garcia
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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615 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
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Columbus
Level Contributor
6 reviews
4 hotel reviews
Reviewed May 14, 2014

This is our third visit, and the only hotel we consistently return to.
Christian, the manager, told me that he'd been there for six years now (must've started when he was 15...)
The rooms are clean, the breakfast is consistently good, with eggs, meat, fresh fruit and belgian waffles.
What I love best though: ask for a room facing the pond. Should be named a wildlife sanctuary. Filled with different varieties of turtles, and birds, all of whom are happy to come up and eat out of your hand. Many of these rooms have little balconies. Great place to relax and regroup after a busy day.
Pool is nice, always clean. Staff have always been friendly. Rates are great. While it's not the newest, or glitziest, the professionalism of the staff, and those great pond views make it my favorite place to stay.

Room Tip: If you're looking for quiet and a great view, ask for a room overlooking the pond. Also, the se...
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Guest Relations Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, May 28, 2014
Thank you for completing the survey regarding your recent stay at our property.
We appreciate your loyalty, and we thank you all individually by providing our guest with the absolute customer service that you deserve. Our rooms are very spacious, even being a large hotel! Our pond

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Mayra Garcia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, TN, United States
1 review
Reviewed May 6, 2014

This was by far, the most amazing Hotel stay we've had in several years. The Hotel Staff is helpful, courteous, friendly and they bent over backwards to make certain you have a pleasant stay. The beds are very comfortable and the room is kept spotless! We will return to this Best Western! It was an amazing value for the $ and quite frankly, surpassed our expectations. Great Hotel, Great Staff and Fantastic Value!

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Darleen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, May 9, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Christian Hernandez
Front Office Manager
BEST WESTERN Naples Plaza
239-643-6655 EXT 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 6, 2014 via mobile

I booked 11 rooms for our softball team and Christian the Manager was excellent in accommodating all of us even adding an extra night last minute to our reservation. The rooms were very clean and staff was helpful. My suite was huge! Will definately be staying here again and will recommend to anyone!

Stayed May 2014, traveled with friends
Helpful?
Thank StephCalz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, May 9, 2014
Thank you for completing the survey regarding your recent stay at our property.

Cant wait to have you next time for the next softball tourney :D

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Christian Hernandez
Front Office Manager
BEST WESTERN Naples Plaza
239-643-6655 EXT 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
moray, United Kingdom
2 reviews
Reviewed May 6, 2014

lovely hotel,great spacious and clean rooms and very friendly staff,had a great room with a balcony overlooking the pool area ,short drive to beaches and shops,would stay there again, highly recommend for families and couples of all ages.Nice pool area, was always quite quiet,,never got crowded.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, May 9, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Christian Hernandez
Front Office Manager
BEST WESTERN Naples Plaza
239-643-6655 EXT 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LEESBURG
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 5, 2014

Hotel is located in a good central location in the Naples area. Prices are extremely reasonable for a nice hotel. Staff is always helpful. Shopping is near-by and it's a short trip to the beach. Naples is a fun place to vacation and BW Naples Plaza Hotel is a great place to stay.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank PATRICIA L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, May 9, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Christian Hernandez
Front Office Manager
BEST WESTERN Naples Plaza
239-643-6655 EXT 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laval, Quebec, Canada
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 4, 2014

We spent 2 nights at this hotel over a weekend where they were very busy due a hot air balloon fest. We asked for a room over the pool but were told that none were available and given a choice of 2 other rooms. We took the suggestion of the clerk stating it was going to be the quietest one considering the number of people and kids they were having. When we arrived to the room, we found it very basic and in need for renew and we were a little disappointed that we did not have a balcony. But after all, we only went to the room to shower and to sleep. I must say that the room was clean and that the beds are comfortable so it served its purpose for the price we paid. It had a fridge, stove, and microwave. The breakfast included was good and sufficient to get us started in the morning. The pool seemed quite large but we didn't go as we preferred the beautiful beach which is a short drive away. This hotel is very centrally located and all commodities are a short drive away. For us it was an in between location from Fort myers airport and Marco's island which we wanted to visit. Also we must mention that on our last day, Daniel was very accommodating by allowing us a late check out since we were taking a late flight. He also gave us good advice in good restaurant to go to.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paola R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, May 9, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Christian Hernandez
Front Office Manager
BEST WESTERN Naples Plaza
239-643-6655 EXT 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Naples Plaza Hotel

Property: BEST WESTERN Naples Plaza Hotel
Address: 6400 Dudley Dr, Naples, FL 34105-3849 (Formerly Naples Plaza Hotel)
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Romantic Hotel in Naples
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Naples Plaza Hotel 2.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
Best Western Naples
Naples Best Western

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