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“good breakfast, outdated hotel”

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BEST WESTERN Naples Plaza Hotel
Ranked #26 of 59 Hotels in Naples
Certificate of Excellence
IN
Level 5 Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“good breakfast, outdated hotel”
Reviewed March 28, 2014

3 night stay end of March 2014.
Pros: adequate breakfast, 3 waffle makers going, large room for breakfast and was full each day at 9:30am. Hot tub was hot. Location off I-75 is excellent. Close to everything Naples has to offer. The staff was friendly and professional. Housekeeping was on top of it. Never heard anyone next to us for 3 days and the hotel was pretty full. Room was clean, beds were ok.

Cons: mini-fridge had to be turned off at night because it was so loud. It had to be 20 years old. Had maintenance guy check it out and said they're all like that. The back door was old and could see daylight when shut. Again, old hotel. Pool and hot tub needs chlorine tabs. Your skin will smell if you use it. The pool has a green tint to it meaning it needs chemicals. Never saw anyone clean it for 3 days. The AC works in the room, but it was very humid and never smelled fresh.

Room Tip: I will not stay here again.
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank finkenator9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, April 4, 2014
Thank you for completing the survey regarding your recent stay at our property.

Although I greatly appreciate the positive feedback you gave us, I am by far more concerned with the negative comments that affected your stay with us. First and foremost, please accept my apology regarding the fridge. I will get with my maintenance team and let them know that the information they passed on to you was false. If at any point in time you had an issue with your fridge, then we should have replaced it. I am sorry that this wasn't handled in a timely manner. Rest assured events like this will not happen again. We have since replaced the weather stripping in your room and also updated the door lock. Thank you for pointing that out. As far as the pool goes, Yes it need to be resurfaced. We have a plan in hand to address this matter and in a few months we will have an updated pool with a great finish. THE POOL IS CLEAN AND MEETS ALL HEALTH INSPECTION REQUIREMENTS.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 239-643-6655.

Sincerely,

Christian Hernandez
Front Office Manager
BEST WESTERN NAPLES PLAZA
239-643-6655 EXT 513
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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634 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
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English first
Glovertown, Canada
1 review
Reviewed March 27, 2014

We would definitely stay here again at Best Western Naples Plaza Hotel and recommend the hotel to other individuals looking for a hotel in Naples. This hotel has very friendly staff, a great complimentary breakfast buffet and very clean rooms.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Pernell O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Guest Relations Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, April 2, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We do offer a great selection for breakfast. Our front desk staff will go above and beyond for their guests.
We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 24, 2014

A group of high school families stayed at this hotel for a tournament - we all had a great experience. Rooms were clean, staff was super friendly, breakfast was great, rooms and corridors were quiet. Location near I-75 was perfect, and there are many restaurants nearby. A big thank you to staff member Christian for his excellent customer service - he made the planning go very smoothly and was very helpful before, during and after the stay. Will definitely book again if we're in the Naples area!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaxFamily5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Guest Relations Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, April 2, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am so happy to hear that you had a great experience here with us. We are here for our guest, we will go out of our way to help not just one guest but accommodate a group of children and their families. Christian is the Front Desk Manger, he will take great care as he has in the future as well.
We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
Level 4 Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 23, 2014

Best Western Naples Hotel Offered a clean and affordable hotel right off the interstate. The perfect hotel to stay at after a late night arrival in Miami and a drive through Alligator Alley. Breakfast was simple yet good.

Room Tip: Room in the lower level in the front is what I like best.
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  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ironfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Guest Relations Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, April 2, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are right off the freeway and close to restaurants! Where can anyone go wrong here? Breakfast has a variety of choices for our guest to choose from, and hours range from 6:30 AM - 10:30 AM! Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Sincerely,
Mayra Garcia
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 23, 2014

Most always stay at this Best Western when in Naples, Florida. It is an excellent buy in it's price range and amenities. There are several restaurants close by covering most all food types, from a quick meal to more upscale Italian ones. Most are walking distance The hotel is also very convenient to the interstate (I-75) and approximately 12 minutes to the beach and15 to 18 minutes to the "fancy" downtown of Naples. I have never had a security problem here.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Robert C H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Guest Relations Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, April 2, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Yes, perfect location! We are placed right next to 75, walking distance to restaurants and a few miles away from our beautiful beaches!
We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Mayra Garcia
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancashire
Level 5 Contributor
62 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed March 22, 2014 via mobile

Albert let us check in early which was fantastic. Rooms huge and clean. Good parking. Pool and sun beds great. Breakfast good and an I hop nearby for lunch. Yes would recommend. Perfect for couples business or with children. Out of Old Naples but convenient for shops, restaurants etc.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank CathyandCrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Guest Relations Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, April 2, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We do provide early check in's, we know things come up unexpected and you need the room as soon as its available.
We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Mayra Garcia
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed March 17, 2014 via mobile

From the time we made our group reservations with asst hotel manager Christian Hernandez and his staff were outstanding. If you need a great place to stay in beautiful Naples Fl this best western would be a great choice.

Stayed March 2014, traveled on business
Helpful?
Thank Stuart M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Guest Relations Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, April 2, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am happy to hear that Christian went above and beyond with such great customer service. As well as all the front desk staff that you have encountered with.
We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Mayra Garcia
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Naples Plaza Hotel

Property: BEST WESTERN Naples Plaza Hotel
Address: 6400 Dudley Dr, Naples, FL 34105-3849 (Formerly Naples Plaza Hotel)
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Naples
#28 Romantic Hotel in Naples
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Naples Plaza Hotel 2.5*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, TripOnline SA, Travelocity, Hotwire, getaroom.com, Cancelon, HotelQuickly and Evoline ltd so you can book your BEST WESTERN Naples Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Naples
Naples Best Western

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