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BEST WESTERN Naples Plaza Hotel
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Reviews (718)
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All reviewspine ridgeroom was cleanbest westernswaffle houseconvenient locationbagelsstayed one nightgreat ratethe general managersmall balconyfront desk clerkfirst floorpool and hot tubfree breakfastgreat place to staywould definitely stay here againthe breakfast area
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344 - 349 of 718 reviews
Reviewed February 7, 2014

We call Best Western and needed a room nearby for the night. We asked for a King bed and were told only Queens were available at our price point. When we arrived at the hotel, we told the clerk we were hoping for a King bed and she upgraded us to a King suite, no extra charge. I can't remember her name but I would like to thank her.
When we checked out Albert was very friendly and spent a little time telling us about our Best Western rewards. Breakfast was great. Waffles and hard boiled eggs' biscuits and gravy.

  • Stayed: February 2014, traveled as a couple
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Thank Pat R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this reviewResponded February 27, 2014

Thank you for completing the survey regarding your recent stay at our property.

I see you were able to notice our great renovations we have made throughout the property. Guess what! WE ARENT DONE!!! LOOK for more renovations in the upcoming year of course we will wait for the off season during the summer to do so. We dont want to disturb any guest who are escaping the cold up north. Thank you for the wonderful comments about Mayra and Albert, they really try their best to accommodate ALL of our guest who visit our lovely town.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Christian Hernandez
Front Desk Manager
BEST WESTERN NAPLES PLAZA HOTEL
BESTWESTERNNAPLES@YAHOO.COM
239-643-6655

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2014 via mobile

The staff at the best Western Naples Plaza Hotel is great! I always stay down there for business. It is a very comfortable atmosphere and a friendly environment. I stay down there about once a week and every time they take really good care of me.

Definitely would recommend it.

Greg

Stayed: February 2014, traveled on business
Thank biggreg2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this reviewResponded February 27, 2014

Thank you for completing the survey regarding your recent stay at our property.

Greg! We love the fact that you took the time to place a review. We have been doing business with you for many years and am glad that you shared your thoughts about the BEST WESTERN NAPLES PLAZA HOTEL with other future guest.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

Christian Hernandez
Front Desk Manager
BEST WESTERN NAPLES PLAZA HOTEL
BESTWESTERNNAPLES@YAHOO.COM
239-643-6655 EXT 513

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2014

Overall nice place to stay, but expect parking challenges if you are driving a large truck and/or are towing anything. Also "hot breakfast" consists of waffles and eggs & sausage suitable for sandwiches. Not bad as far as quality, but not what you expect when you're told "hot breakfast". The beds were overly firm. Some of us liked them, others didn't. Depends on your preference, I guess. Also, we received a better nightly rate when contacting Best Western's reservation group over the phone as opposed to ANY of the online websites. We would stay here again when back to visit family.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Best Western
Thank Sharyl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this reviewResponded February 27, 2014

Thank you for completing the survey regarding your recent stay at our property.

Again Thank you for taking the time to provide a review. Very happy to hear that you overall enjoyed your stay while visiting Naples,FL. We do offer additional parking in the rear of the hotel when the front parking lot fills up and we do provide free parking to truckers and bus drivers along Dudley Drive. The hotel did just update the beds to brand new Serta mattresses and am extremely sorry to hear that they werent to your liking. BEST WESTERN.COM & BEST WESTERN REWARDS MEMBERS will receive the best rate online over any other leading competitive websites.


Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Christian Hernandez
Front Desk Manager
BEST WESTERN NAPLES PLAZA HOTEL
BESTWESTERNNAPLES@YAHOO.COM
239-643-6655 ext 513

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2014

We visited our friends who were staying here for 3 weeks. Good location - convenient to shopping and beaches. Since we had cars we didn't mind being away from the busy downtown. The hotel was very clean - you see the staff constantly cleaning the common areas. The furniture seems new. The staff were very friendly. The suites are huge! The breakfast was substandard - even for BW but it is served until 10:30 so you don't have to rush. Small but well appointed gym. Outdoor pool and hot tub with lots of lounge chairs. Many guest stay for 3 or more weeks and return every year so they are very friendly and welcoming.
We would return when in the area visiting our friends.

Room Tip: The back of the hotel facing the wooded area is quiet.
  • Stayed: February 2014, traveled with friends
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Thank YCP156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this reviewResponded February 27, 2014

Thank you for completing the survey regarding your recent stay at our property.

We agree that the closer you are to downtown the more traffic one must endure and completely understand the frustrations that may arise from having to deal with this issue. Being so centrally located to the COUNTY and not the CITY does bring many advantages to guest that our visiting the NAPLES, MARCO ISLAND AND EVERGLADES area. Naples downtown? 10-15 min drive. Marco? 20-30 min drive. Everglades? 20-30 min drive. Restaurants and attractions? Within walking distance of the hotel!! We do have long term guest that escape the cold winter up north and stay with us. You may contact me for these special rates if you ever plan on and extended stay.


Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

CHRISTIAN HERNANDEZ
FRONT DESK MANAGER
BEST WESTERN NAPLES PLAZA HOTEL
BESTWESTERNNAPLES@YAHOO.COM
239-643-6655 EXT 513

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2014

From the moment we arrived, the front desk service was great and so too was the accommodation. Front desk staff were extremely helpful. The first room we got overlooked the parking lot but they were quick to switch us to the poolside upon request. The room was spacious and having a microwave and bar fridge came in handy. Very clean throughout. The breakfast included make your own waffles - easy to do! and hard boiled eggs.
Although the location is about 15 minutes away from the downtown centre, it was definitely close to Hwy 75.

  • Stayed: January 2014, traveled as a couple
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Thank Toronto_Traveller46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this reviewResponded February 27, 2014

Thank you for completing the survey regarding your recent stay at our property.

GLAD! to hear you enjoyed the visit to our property and Naples. The whole staff we have on property is here to help and make all guest stays as enjoyable as possible. Thank you so much for taking the time to provide a review and give insight to other travelers who might be doing research for an upcoming stay. Here at The BEST WESTERN NAPLES PLAZA it is our ultimate goal to provide exceptional service to ALL OF OUR GUEST.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
CHRISTIAN HERNANDEZ
FRONT DESK MANAGER
BEST WESTERN NAPLES PLAZA
BESTWESTERNNAPLES@YAHOO.COM
239-643-6655 EXT 513

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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