Upon entering this beautiful resort, we were very excited for our stay. It was a wonderful property - super clean and the room was just wonderful. We stayed in a room that overlooked the boats. It really was beautiful. Upon arriving we were given the "bad news" that the resort no longer was affiliated with the other part of the resprt and all of its ammenities. While they did offer a discount to the nightly room rate, there was nothing else done. Of course a discount should have been offered, in my opinion. I asked for something such as a discount on the boat rental we were doing, dinner discount, bottle of wine.... nothing was offered. In addition to this, when I called to book the boat I was told that they provide a lunch to bring on the boat - that was no longer offered either. I was really disappointed at the way they handled this and didn't seem to want to do anything to make it better. Once again a beautiful property - but we lost alot of what we wanted to come for. I am in the business of customer service and was very let down by how this was handled.
- Official Description (provided by the hotel):
- Located in the heart of one of Florida's most exclusive beach city destinations on the Southwest coast, this AAA FOUR DIAMOND Tuscany-styled tropical luxury resort is like no other.Nestled in a waterfront setting on Naples Bay, Florida at the gateway to energy and excitement of Naples' famed Fifth Avenue South, white sand beaches and to the Florida Everglades, Naples Bay Resort is a hotel that features an amenity-rich environment that includes chic waterfront shopping, Euro-style spa, an expansive activity center with four crystal-blue resort pools, meandering lazy river, state-of-the-art fitness and tennis facilities, along with a complete Captain's Lounge and 97 slip marina.Come experience why "Life is Different Here" at Naples Bay Resort! ... more less
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- Also Known As:
- Naples Bay Hotel Naples