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Naples Bay Resort
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Reviews (1,739)
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1,058 - 1,063 of 1,739 reviews
Reviewed July 9, 2013

FULL DISCLOSURE...we had HIGH expectations...this was our first vacation in 8 years without any of our 5 kids. We arrived and were not disappointed in the room.(219 to be exact). Beautifully appointed, clean, well equipped and the balcony was large enough to relax on. I especially loved pointing out that it had two full bathrooms-a boys bathroom...and a girls bathroom...my other half wanted to know how I was so convinced the tub belonged to the "girls side and not his!"...I pointed to the make up vanity mirror and the extra closet inside what was an "extended dressing room" :)
We did use the pool on both sides and we rented a cabanna. The cabanna service, set up and all around experience was above par from others I've been at. The costs were fair for pool service and the area was well maintained. We did take advantage of the free beach chairs and umbrella which were a great offer for wanted to go to a "recluse" beach not quite used (Clam Pass-as suggested by the Valet-extra points for his suggestion-it was PERFECT). We had the consierge make us a dinner reservation at their suggested resaurant, The Bay House and they arranged us a waterfront table and the restaurant was perfect. We used the resort car service (a beautifully kept cool Cadillac Escalade-nice touch by the way) to eat downtown and the driver was there within ten minutes of us calling for a pick up. We used the entire facility and all the services with the exception of the spa and were only disappointed in that we opted to partake in the July 4th party at the Yacht Club that the resort was promoting. The cost seemed reasonable at 24 per person but I didn't like the fact you automatically added an 18% gratuity for a bbq buffet...it just rubs me wrong when people tack on fixed "tips" for buffets. We were very disappointed in this function. They ran out of hamburger rolls!! No I'm not kidding-they advertised it was a July 4th bbq...who runs out of buns but has tons of burgers still to go? It was also very understaffed and poorly planned out in the space. It led to massive lines, crashing dinner plates-one person had their leg sliced open from the plates crashing...it just was NOT high end nor well executd. If you are going to promote yourselves as a five star-that means you must deliver consistently and that is the reason for the lack of it in my rating...it was unfortunate because I was really prepared to tell couples who have very limited opportunities to "run away" and pretend they are DINK for a vacation this was your slice of heaven for it...but knowing how you handled this function makes me shy away from that perfection stamp. Consistency matters and if you're going to "host" a function...do it right...bring in enough staff and host a five star function to go with the five star resort...your guests are willing to pay to be there to begin with...they would have probably paid an additional few dollars a head for a few more servers, a better plan and a few more choices at the bar.

Room Tip: Plan a trip to a local grocery store if you get the suite. It has a ful kitchen-full sized refigerator and dining room. You can relax more in the morning with your own full size coffee pot or have a cold bottle of wine at night at your own leisure. They put real wine glasses in the cabinet!!!!
  • Stayed: July 2013, traveled as a couple
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2  Thank DMKANDOIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn K, Manager at Naples Bay Resort, responded to this reviewResponded July 10, 2013

Dear DMKANDOIT,

Thank you for taking the time to share with us your recent experience at Naples Bay Resort. We are very proud of our all suite resort, all of the amenities and all of our staff. We are sincerely sorry that we did not meet your expectations at our Fourth of July BBQ and will certainly take all of your suggestions to make the experience 5-Star for our next celebration. We do hope that you will return so we can meet all of your expectations and get that extra star from you!

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Reviewed July 9, 2013

After staying in different hotels in Naples, I have to say this is the most beautiful,friendly,clean and close to everything. We stayed at the hotel, the rooms and the service was beyond compare!! They were very clean and well appointed. The bathrooms are great,always clean and supplied with plenty of towels! The shampoo is the best,trust me!! The hotel area has a pool on the bay next to a beautiful resturant with the most gracious staff. We would walk or drive to the spa [short walk] with a superb pool,excercise room and spa. You really feel pampered here. the staff is so helpful every where we went on this complex. If I may suggest the cottages that are located near the spa area look to be even more enjoyable. We intend to return with family and stay at the cottages. I HIGHLY RECOMEND THIS RESORT !!

  • Stayed: May 2013, traveled as a couple
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Thank bohdisaffa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn K, Manager at Naples Bay Resort, responded to this reviewResponded July 10, 2013

Dear bohdisaffa,

So glad you found everything to your liking at Naples Bay Resort, from the rooms to the staff to the amenities and more. We appreciate your kind words and will look forward to a return visit sometime in the future.

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Reviewed July 8, 2013

We stayed for the 4th of July weekend. I loved that it was pet friendly. We stayed in a one bedroom suite. It was spacious, beautiful kitchen with top of the line appliances. Huge bathroom with separate tub and shower. The king size bed was comfortable. Nice balcony facing the bay. The kitchen was fully equipped except for a can opener and coffee filters. I love being able to drink my coffee in the morning and wine in the afternoon. A nice surprise was the washer and dryer inside the bathroom hidden behind a door. We booked the Rise and Shine package that included buffet breakfast every morning. The buffet was great lots of choices. The waffles were delicious and the service at the Yacht Club was exceptional. My husband and I have stayed in 5 star hotels so service to us is very important. The service at this hotel was just as good or even better. The pool area is well kept and nice. There is an area for adults only where we spend most of our time. The walk to the pool is about 5-10 minutes. We are walkers so we did not mind the walk. there is shuttle service. The shuttle service to the beach was on time and the drivers were helpful, friendly and efficient. I give this hotel 5 stars for excellent service, friendly staff and cleanliness. There is a Bone Fish Restaurant on the premises. We ate there once. I was not very impressed. We love the Bone Fish in our town. This one while it had good service the food was not that good. I highly recommend this hotel. We will be back.

Room Tip: rooms near the road by the bay were a little noisy at night. You can here cars during the night.
  • Stayed: July 2013, traveled with family
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Thank Maggs1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn K, Manager at Naples Bay Resort, responded to this reviewResponded July 10, 2013

Dear Maggs1976,

We are glad you made the trip across the alley and spent your Fourth of July holiday with us. All of our guests, including the doggies, are special to us and we hope to see you again very soon. In fact, check out the Fabulous Floridians or the Hot Digitty Dog promotions we have for this summer!

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Reviewed July 8, 2013

This resort is the best we ever stayed at when it comes to the quality of room furnishing and the size of suites. We stayed in a 2 bedroom suite for a very reasonable rate and it had a full kitchen, full living room and dining room, 2 bedrooms and 2 baths. Service was excellent and the hotel is close to main attractions.

  • Stayed: August 2012, traveled with family
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Thank Russell_CHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn K, Manager at Naples Bay Resort, responded to this reviewResponded July 10, 2013

Dear Russell_CHI,

We are glad that you enjoyed your stay with us and agree with you about our suites and the service levels of our staff. Please consider us your "home away from home" and visit us again soon.

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Reviewed July 8, 2013

We needed a good break and were booked into Naples Bay Resort by our travel agent. Haven't visited before but we were made most welcome by everyone. We cannot recommend highly enough. Will try to stay at another of their group hotels to see if the standard is constant.

  • Stayed: July 2013, traveled as a couple
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Thank DavidBuskell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn K, Manager at Naples Bay Resort, responded to this reviewResponded July 10, 2013

Dear DavidBuskell,

Thank you for taking the time to tell us about your recent stay at Naples Bay Resort. We will pass along your comments about the staff and trust that you will visit with us again for your next "break".

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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