We were two couples who had booked a Two bedroom Villa Suite Marina View for three nights in April. We had requested of our travel agent a quiet, small, boutique hotel so were not impressed upon arrival. This may have been the fault of the travel agent but this hotel was certainly none of the above! We were shocked to discover that this two bedroom villa suite did have a Marine View on the one side from one of the bedrooms but the other bedroom had a noisy six lane highway view!!. These rooms are definitely "family rooms" as there was a huge discrepancy in the two bedrooms - the Master room having a huge en suite with a King Size bed whereas the other bedroom was much smaller with no en suite and a smaller bed so not at all suitable for two couples travelling together. You could hear traffic noise whilst sitting on the balcony (we were on the corner). We did go to reception to complain and were told that they would try to sort something out and would contact us - we waited and waited and after an hour or so went back to reception to discover the staff member who was supposedly dealing with our complaint had gone home and left no one else dealing with our problem! We were eventually helped by a very courteous female staff member who showed us some more Marina View rooms which had the same problem of the second smaller bedroom overlooking the very busy highway. We were told there was no other accommodation available but after making it clear we would be moving to another hotel as we were not satisfied a three bedroomed cottage in the grounds was suddenly free. Again a large Master bedroom with large bathroom and two much smaller bedrooms with no en suite. Thanks to the helpful staff member but we would definitely not stay in this resort again.
- Official Description (provided by the hotel):
- Located in the heart of one of Florida's most exclusive beach city destinations on the Southwest coast, this AAA FOUR DIAMOND Tuscany-styled tropical luxury resort is like no other.Nestled in a waterfront setting on Naples Bay, Florida at the gateway to energy and excitement of Naples' famed Fifth Avenue South, white sand beaches and to the Florida Everglades, Naples Bay Resort is a hotel that features an amenity-rich environment that includes chic waterfront shopping, Euro-style spa, an expansive activity center with four crystal-blue resort pools, meandering lazy river, state-of-the-art fitness and tennis facilities, along with a complete Captain's Lounge and 97 slip marina.Come experience why "Life is Different Here" at Naples Bay Resort! ... more less
- Reservation Options:
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- Also Known As:
- Naples Bay Hotel Naples