We stayed at Naples Bay Resort in Feb, 2013 for 10 days. We had purchased a 3 bedroom cottage but upon arrival we we taken to a 2 bedroom cottage. We were shocked! This was our 3rd year staying here and at first thought it was just a mistake and that we would be shown to the right cottage. Unnfortunately, that was not the case and we had to stay in the two bedroom for 3 days as there were no other 3 bedroom cottages available. We had 3 teens with us and not enough space. The front desk sent down a blowup matress so the girls could put it on the fold out sofa. We had no common area to sit in and a table with 4 chairs for a party of 5. It was a lovely little condo, but that was the problem Tiny!! We had paid for our reservation, in full, thru Orbitz 7 months BEFORE our arrival. Anyway, they offered us a few free breakfasts for our trouble. Finally, on day four, we moved to the 3 bedroom condo and it was fabulous. We were so happy for the space and to get the condo we had paid for. As always, Bobbi at the spa, Marilyn at the conciege,Pierre as our shuttle driver and the rest of the gang were just wonderful. We are quite fond of these people and they make us feel trully cared for. .They are very much part of the reason we come back every year. They make the difference. Upon departure we were told that Trish (manager) would email us our final bill. There was an expectation that some form of compensation might be forthcoming since we spent 3 days in the wrong condo. They were figuring that out. We never did get a bill. I emailed Trish 2 or 3 times. My husband called and left messages. No one called, emailed us or sent a final bill. The Mastercard bill came in and we were charged 299.00 for something but had no bill to know what the charges were. My husband asked Mastercard to help him and miraculously, we got our answer. The 299.00 was for a spa fee (use of the pool). At that point my husband disputed the bill and Trish ended up waivering the fee. We were not looking for a freebee, we just wanted a fair settlement for THIER error. Someone should have returned our calls, emails and given us a bill The management team needs to get it together. This is no way to treat loyal. returning guests. It is the wrong way to treat any guest. The resort is beautiful, the location perfect for us. But we are considering not going back because of the way mangagement treated us. It's no way to run a business. It makes us sad more than mad.Maybe my husband will reconsider. I can't imagine not seeing Marilyn and Bobbi next year and every year as we always do. Naples Bay Resort WAS our home away from home.Perhaps it's time to move on.
- Official Description (provided by the hotel):
- Located in the heart of one of Florida's most exclusive beach city destinations on the Southwest coast, this AAA FOUR DIAMOND Tuscany-styled tropical luxury resort is like no other.Nestled in a waterfront setting on Naples Bay, Florida at the gateway to energy and excitement of Naples' famed Fifth Avenue South, white sand beaches and to the Florida Everglades, Naples Bay Resort is a hotel that features an amenity-rich environment that includes chic waterfront shopping, Euro-style spa, an expansive activity center with four crystal-blue resort pools, meandering lazy river, state-of-the-art fitness and tennis facilities, along with a complete Captain's Lounge and 97 slip marina.Come experience why "Life is Different Here" at Naples Bay Resort! ... more less
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- Also Known As:
- Naples Bay Hotel Naples