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Reviewed September 3, 2012

For the price you would expect hot water and water preasure in bathrooms. Called several times to get it fixed but no one ever showed up. We also rented cabannas for two days. They were supposed to include water, beverages and a fruit plate, but we had to insist to get them sent over to us, and the first day fruit platter never showed up. To top everything up we had a $45 charge in the pool bar that we didnt have. When I asked for a proof of charge while settling the bill they brought a receipt with our room number but no signature

  • Stayed: September 2012
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Thank dgilarranz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort & Marina, responded to this reviewResponded September 14, 2012

Naples Bay Resort apologizes for the water issues you experienced during your recent stay with us. Please note that these have been resolved. We look forward to your next stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2012

MANY small ants in the kitchen area. When we called in, a guy came with a bottle of raid, but that didn't do anything. They said an exterminator would be out the next day, but that never happened. When I was in the room while housekeeping was there, I saw the maids go from changing the sheets in the bedroom and cleaning the bathroom, right to unloading the dishwasher. It was disgusting because their hands were filthy! The glasses and plates that they put away were still dirty. After that we never wanted to even use the kitchen at all.

The manager, Trisha, sucks. She never came out to apologize. Don't waste you're time with her.

The beach shuttle isn't good, either. They have chairs in the truck, but it's first come first serve. There were never any left, even when we requested to leave to go to the beach at 10 am. We ended up just driving ourselves.

Overall, it's not worth going here. You're better off staying at a Marriott, especially the one in Marco Island! We spend the day there and LOVED it, we wish we could've stayed there instead.

So my family and I learned a lesson, and that was to just stick to Marriotts.

  • Stayed: August 2012
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Thank actravels12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort & Marina, responded to this reviewResponded September 14, 2012

Thank you for expressing your issues with us. We are currently training our employees to ensure that what you experienced will not happen again to anyone else. Please be assured that Naples Bay Resort values our 4 Star Diamond Resort status and strives to uphold those standards.

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Reviewed August 28, 2012

Upon arrival I was a little disapointed that the location was not on the beach, but that was overcome very quickly by the service, the accomodations and the view! We were greeted promptly and shown the hotel by Doug who was excellent. Other employees that stood out included Judia, Todd at the Asian restaurant downstairs and Tom who was one of the gentleman working with Doug. By the way the spa was phenomenal and the valet by Escalade was a nice touch! Thanks to the facility and the staff we will make this resort a annual trip! Thanks guys!

Room Tip: Yacht view side was pretty
  • Stayed: August 2012, traveled with friends
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1  Thank O2BeWet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBR_Manager, Manager at Naples Bay Resort & Marina, responded to this reviewResponded August 29, 2012

Dear O2BeWet, I will pass on your thoughtful comments to Doug, Tom and the rest of our team. We look forward to your return visit.

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Reviewed August 27, 2012

My wife and I needed a local Florida getaway to celebrate her birthday. We booked a 3 night stay at the Naples Bay Resort. We utilized a Florida Resident rate for a 1 bedroom suite (Marina View) w/breakfast at the Yacht Club each morning. Just two hours after leaving Palm Beach we arrived in Naples a much more relaxed Florida.

We pulled up to the hotel lobby and were immediately met by Tom the bellman. He directed us inside to check-in with Roxanne at the front desk. Check in was simple and we headed to our room. Our 1 bedroom suite had all the amenities... full kitchen w/bar stools, a separate dining area w/table & chairs, living room, 2 full baths, washer/dryer & a bedroom with door out to the balcony. The living room had a sliding door out to the balcony. We overlooked the marina and the view was amazing. We spent many nights relaxing on the balcony with wine/beer.

We dined at the Yacht Club each morning. It was a breakfast buffet. The chef made us eggs any way we wanted. The buffet had numerous fillings for omelet’s, fresh Belgium waffles, bacon, sausage, hash browns, breakfast potatoes, blintzes, muffins, danish, bagels, toast, fresh fruit, cereals & numerous drinks.

We enjoyed our stay so much we added an extra night. The bellman were excellent. They took us everywhere we wanted to go in a beautiful Cadillac SUV. Roxanne at the front desk was simply amazing. She truly made our stay s special experience. Whatever we needed she took care of by being friendly, professional & accommodating. She truly seems to care about customer satisfaction(a rare quality these days). She is truly an asset to the company. Because of her, we will definitely return.

There are numerous restaurants in the area, the 5th ave shops, Tin City, beach are all very close by. Great, relaxing atmosphere. Perfecting for spending time with your significant other and just re-charging. Can't wait to return.

  • Stayed: July 2012, traveled as a couple
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Thank exupsman2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBR_Manager, Manager at Naples Bay Resort & Marina, responded to this reviewResponded August 29, 2012

Dear exUPSman, Thank you for your great comments. We are glad you were able to enjoy our resort and all the amenities it has to offer. We look forward to your return visit to Naples Bay Resort.

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Reviewed August 26, 2012

From the moment my girlfriend and I checked in, to the moment we drove away the service was over the top. Everyone we came in contact with starting with Doug in valet to Roxanne at check to Tom with our luggage. The property was beautiful. Our room was clean and modern. Judia made sure our breakfast was great. We visited the lazy river, pools, spas and poolside bar and grill. My girlfriend and I were looking for a girls get away with cocktails and shopping and this was the place. Nearby 5th Ave was just the type of sidewalk shopping we were looking for. If it wasn’t for Tropical Storm Isaac we would have stayed till Sunday but the Phillip the General Manger was kind enough to extend our rate on a return visit. We are going back!

  • Stayed: August 2012, traveled with friends
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Thank KimEikov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBR_Manager, Manager at Naples Bay Resort & Marina, responded to this reviewResponded August 27, 2012

Dear KimHutch, Thank you for the great review. I will pass on your kind comments to our entire team. We look forward to your return visit.

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