We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful hotel with outstanding staff.”
Review of Naples Bay Resort

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Naples Bay Resort
Ranked #5 of 59 Hotels in Naples
Certificate of Excellence
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Beautiful hotel with outstanding staff.”
Reviewed December 26, 2011

Loved every minute of our visit. We stayed in a two bedroom apartment which was perfect for our family of four. The rooms were modern, well equipped and extremely clean.
The facilities are great and perfect for all age groups. The gym was large and modern and the pool was clean and warm (which is rare for a hotel pool these days).

The most impressive factor of our stay was the friendliness and helpfulness of every member of staff which worked on sight. I can not commend the staff enough for their cool, friendly attitude they have towards their guests.
We thoroughly enjoyed our holiday at the resort and will be defiantly be returning in the future for another relaxing stay.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Welch_1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBR_Manager, Front Office Manager at Naples Bay Resort, responded to this review, December 31, 2011
Dear Welch 1973,

We were so glad to read that your stay at the Naples Bay Resort was perfect. We pride ourselves on attention to detail and cleanliness. Thank you for pointing out the impressive helpfulness and friendliness of our staff. We constantly strive to make a difference in every guest's stay. We are delighted you are definitely returning. We look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,609 reviews from our community

Traveler rating
    1,115
    329
    101
    44
    20
See reviews for
570
727
30
50
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (481)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Naples, Florida
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 26, 2011

I thought this would be a winner, and parts of the hotel are pretty (though in an awkward location on the border of East Naples -- and across from Davis Blvd., a high crime area) -- but the service is HORRIBLE. Beyond horrible. Employees are lazy, unmotivated to do the simplest things, VERY DISHONEST, and unaccommodating. SOOOOOO disappointed we are. You'll pay for 5 star service but have to do everything yourself. Never again.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank NaplesPrince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBR_Manager, Front Office Manager at Naples Bay Resort, responded to this review, January 10, 2012
Dear Naplesprince,

We read we great concern your comments regarding your recent stay. Please accept our sincerest apologizes for the circumstances you encountered. You can rest assure we take your comments very seriously and constantly strive to exceed our guests expectations. I am so sorry we fell short in your case. If you would like to give more specifics please contact us at your convenience. We want to make this right in your eyes and return your faith in our property and staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey, United Kingdom
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 12, 2011

We have been fortunate enough to be able to stay at the Naples Bay Resort three times and we keep going back as we are addicted to the place !
It really suits us as we can relax in a bit of peace and quiet and enjoy the sun and facilities of the resort and can go out in the evening and enjoy many of the wonderful restaurants in the Naples area.
Marilyn Soffer, the Concierge, is the the Concierge that all others should be based on !!.....she's great and we have asked her advice and local knowledge on many occasions and now regard her as a friend.
The staff at the Health Club are great especially Bobbi who always looks after us and makes us feel so welcome.
We DEFINITELY recommend the place and will, God and finances willing, continue to go back.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NickChandler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBR_Manager, Front Office Manager at Naples Bay Resort, responded to this review, December 21, 2011
Dear NickChandler,

Thank you so much for your continued patronage of the Naples Bay Resort. We are very happy you have enjoyed so many visits. I wholeheartedly agree that Marilyn and Bobbi are the best. I will personally thank them for their exceptional service on your behalf. Please come relax with us again. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Key West, Florida
1 review
Reviewed December 2, 2011

Loved it! Kept our 37' sea ray right there, had beautiful condo/hotel room, very new with granite, stainless, wonderful master bath, etc. Fresh linens and cleaned daily. Valet driver took us from a to b in hotel van. Great resort-like pool area with shallow area, waterfall, lazy river, full service bar/restaurant, and a spa!!! Actually very kid-friendly, nice people to deal with in general!

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mamayobtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBR_Manager, Front Office Manager at Naples Bay Resort, responded to this review, December 7, 2011
Dear mamayobtravels,

Thank you so much for your kind comments about our wonderful staff. They strive every day to make a difference and we are so happy you noticed. Naples Bay Resort is a perfect place to bring a boat and relax in a beautiful room. I am so glad you and your kids had a great time. We hope to see you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 29, 2011

Stayed here November 2011 for 2 weeks, had one of the cottages on site
which was lovely, very clean and very modern, high speed internet and cable
the pool area is very nice and the pool staff are very effecient.
the Girls in the Healthclub are so friendly they made us feel so welcome
the location is within walking distance to 5th avenue, and there are some nice restaurants close by to walk to, Bonefish Grill (very nice) Olive Gardens (good) Joes Crabshack and Pinchers Crabshack are also good, would definately stay here again this is our second time
Shopping is good too
Elaine and John (England)

Room Tip: The Cottages are lovely,
See more room tips
  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank custard1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBR_Manager, Front Office Manager at Naples Bay Resort, responded to this review, December 7, 2011
Dear custard1957,

Thank you for your positive feedback about our resort. I will definitely pass on your kind comments to our awesome health club staff. It was our pleasure to serve you. We hope to see you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saddle River, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 28, 2011

The website does not really explain that this is really two adjacent resorts - one a hotel, the other condos for rent. Although this is common these days, I never have been in a resort where the two facilities we're so physically separate. Anyway, here are my pros and cons:

Pros
- We stayed in a 3-bedroom unit, which was spacious, beautifully decorated, and well-maintained
- The "condo" area in which we stayed was close to the large pool and tennis area, both of which were very nice
- The staff was generally very nice and responsive to all requests
- The gym/spa was very large and had a wide range of excellent equipment
- You can walk to the 5th Avenue area of Naples in 10 minutes or so

Cons
- No daily maintenance service, and lots of effort to get an extra roll of toilet paper. You're on vacation for a week, but nowhere in the reservation process are you informed that you are responsible for maintenance, paper supplies, toiletries, etc. Not a big deal, but does anyone go to a resort with the idea that they need to run to Walmart to stock up on supplies soon after arrival?
- Buried in the check-in paperwork: We don't offer daily maintenance, but we do charge a $150 fee to clean your unit when you check out. Really - we have to clean our own unit for the stay, and get to pay $150 to have the unit cleaned when we leave?
- Four beautiful flat-screen televisions, but about 6-7 channels. No CNN, ESPN, etc. Just cam back from the middle of Argentina, and we had more English-language channels. Ridiculous. Apparently, there is some kind of stand-off between unit owners and management about upgrading the cable system, and the clients are stuck in the middle.

My advice to the NBR is to be transparent about what the average patron is getting. It's a nice place - but by hiding the actual resort layout and all the additional charges, they end up creating resentment.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank zephyr1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBR_Manager, Front Office Manager at Naples Bay Resort, responded to this review, December 7, 2011
Dear Zephyr1956,

Thank you for your well organized feedback. On a positive note we were happy to read you enjoyed the spacious, well maintained and beautifully appointed rooms. Thank you for mentioning the responsiveness of the staff. I’m so sorry you found the distance between the hotel and club a problem. It was specifically designed to be a spacious layout, but with a quiet and relaxing feel. I understand your position. We do however provide a shuttle at a moments notice. In regards to the TV channels, we are aggressively correcting the equipment availability problem.Thank you for your patronage and do hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
YORKSHIRE, ENGLAND
Level 4 Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 25, 2011

Have just returned from a 10 day break at Naples Bay Resort
Pros
Stayed in a two bedroomed suite overlooking the harbour. The room was spacious with a nice outlook.
Cons
Pool situated in the Naples Bay "Club" which is a 5-10 minute walk away
No bar facilities at the hotel. No room service.
No kettle provided in the kitchen although otherwise well equipped. One was provided after showing the receptionist the hotel leaflet stating included in the resort fee ($22 a day) were tea and coffee ! Sachets of coffee provded on request only and never saw any tea bags other than those we bought ourselves.
Toiletries not replenished unless requested
The hotel provides a free shuttle to the beach/pier which is about a 10 minute drive away which normally runs from 10am to 6pm every day. On the day we used it we were told that it was only running until 2pm as they were expecting a "big party to arrive" The valet subsequentley forgot to collect us from the beach and after waiting for over an hour during which we tried to telephone the hotel to find out where he had got to (our calls were unanswered) the valet eventually turned up stating he had forgotten. On arriving back there must have been at least half a dozen valets standing at the entrance at the hotel together with Curt the Duty Manager looking as if they were expecting a VIP. This episode made us feel like second rate guests. A lot of dirt/ crumbs and even a tennis ball found under the chairs in our suite as if they had not been moved and just hoovered around.
"Tinny" and annoying music played from 0800 to 2200 each day through speakers around the harbour side of the hotel .Naples is a lovely resort and will come back but will stay elsewhere. This property felt more like a motel than a hotel to be honest

Room Tip: Rooms around the harbour offer good views but beware of noise from the main highway which runs in fr...
See more room tips
  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank spec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBR_Manager, Front Office Manager at Naples Bay Resort, responded to this review, December 7, 2011
Dear spec,

Please accept my humblest apologies for your less than perfect stay. I am so sorry we did not live up to your expectations. Our staff strives everyday to be the difference. It is inexcusable that we missed your beach pickup time. You can rest assured the difficulties you experienced have been addressed. I know we can and will do better. We appreciate your candid feedback and hope you will give us another chance. Please contact me personally if should you decide to visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Naples hotels
Inn on Fifth
#2 of 59 in Naples
2,557 reviews
Old Naples
Bellasera Resort
Bellasera Resort
#3 of 59 in Naples
1,462 reviews
Moorings
Edgewater Beach Hotel
Edgewater Beach Hotel
#12 of 59 in Naples
895 reviews
Show Prices
Show Prices
Show Prices
Old Naples
Hyatt House Naples
Hyatt House Naples
#6 of 59 in Naples
1,179 reviews
North Naples
Doubletree Suites by Hilton Naples
Show Prices
Show Prices
Show Prices

Been to Naples Bay Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Naples Bay Resort

Property: Naples Bay Resort
Address: 1500 Fifth Avenue South, Naples, FL 34102-3492
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Naples
#3 Spa Hotel in Naples
#4 Luxury Hotel in Naples
#6 Romantic Hotel in Naples
#7 Family Hotel in Naples
#7 Business Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Naples Bay Resort 4*
Number of rooms: 85
Official Description (provided by the hotel):
Located in the heart of one of Florida's most exclusive beach city destinations on the Southwest coast, this AAA FOUR DIAMOND Tuscany-styled tropical luxury resort is like no other.Nestled in a waterfront setting on Naples Bay, Florida at the gateway to energy and excitement of Naples' famed Fifth Avenue South, white sand beaches and to the Florida Everglades, Naples Bay Resort is a hotel that features an amenity-rich environment that includes chic waterfront shopping, Euro-style spa, an expansive activity center with four crystal-blue resort pools, meandering lazy river, state-of-the-art fitness and tennis facilities, along with a complete Captain's Lounge and 97 slip marina.Come experience why "Life is Different Here" at Naples Bay Resort! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TravelClick, Booking.com, Priceline, Expedia, Hotels.com, TravelUp, TripOnline SA, Travelocity, Cancelon, Hotwire, Cheap Tickets, HotelsforEveryone, Evoline ltd, HotelQuickly and getaroom.com so you can book your Naples Bay Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Naples Bay Hotel Naples

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing