We had such a wonderful experience at Shula's over our last visit - 2012. This time, we ate there three times and were left disappointed every time. The quality of food is not what we remember, the burgers were overcooked and the french dip was cold. The front desk clerk actually sighed when I came in and asked for a table of 8. The restaurant was nearly empty so I am not sure why. We ordered lunch the next day when we were at the pool and couldn't even eat the club sandwich or chicken fingers. The toast for the sandwich was almost burned. The breakfast was another poor experience. The service seems to have gone downhill as well and we were charged twice on our room bill for one meal. The carrot cake, however, was exceptional. I'm not sure what has happened since our last visit but I hope the service issue and food quality is improved.
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