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“Worst experience of My Life”

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The Spa at Naples Grande
Ranked #13 of 59 Spas & Wellness in Naples
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Reviewed December 31, 2012

My wife and I booked time for Spa Treatments for Mothers Day-May 12,2012. Unfortunately what was to be a beautiful day with my wife[Mothers Day Weekend] turned into one of the worst days of my life.

Upon entering we checked in and were escorted to the mens and womens locker rooms. We placed our personal items in each locker and went to our respective massage rooms. After an hours treatment we returned to the lounge area to relax. After finishing in the courtyrard, we went back to our respective locker rooms to shower and leave. Upon entering the mens locker room , I took a shower and went back to my locker and realized that I had been robbed. My Black Rolex Submariner watch and $ 350 was stolen from my pants.

The Collier County Sheriff's Department was called-Report Filed-investigation began.Over the next several months the detective gathered information.The detective tried on numerous times to contact hotel security to gather video tapes to validate our visit and the robbery. Upon establishing a time and day to view the tapes, the detective was informed by hotel security that the tapes were destroyed.

I have been a Hilton HHonors member since 1988.I notified them as well as sent e-mails and a letter to the CEO. I traveled and stayed in numerous Hilton Hotels throughout the world during my business and personal life. This experience has left an negative indelible mark in my and my wife's life.I will never go back to this hotel.

5  Thank Kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (17)
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13 - 17 of 17 reviews

Reviewed July 28, 2012

Awesome, relaxing, clean spa with a great staff! My massage and pedicure was amazing! Locker rooms, showers and the facility was magnificent!

Thank SunGypsy12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2012

Staying at the second Waldorf (Edgewater Beach) we enjoyed the spa at the Naples Grand. Massages and treatments very pricy but very good. We loved to spend additional time in their quiet backyard.

Thank WeinliebeBV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2016
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Thank debby777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2014
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Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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