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“Great Hotel”
Review of Bellasera Resort

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Bellasera Resort
Ranked #1 of 59 Hotels in Naples
Certificate of Excellence
Brighton, United Kingdom
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Hotel”
Reviewed April 21, 2014 via mobile

My family stayed at the hotel during the Easter break. The room , a 2 bed suite was a great size , very much home from home, with best hotel bed I've slept in !
On check in we were moved on my request after seeing room to second floor as ground floor was noisier with less privacy , no problems.
A great Hotel for the family !

Stayed April 2014
Helpful?
2 Thank G H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunStream-Management, General Manager at Bellasera Resort, responded to this review, April 22, 2014
Dear G H,
Thank you very much for choosing to stay with us during your Easter break. You said it perfectly, we really do try to make each guest feel as if they're at their home away from home when staying at Bellasera Hotel. I'm happy to hear we took care of your request for a room change with ease and convenience. Thank you again for staying with us and we do hope to see you back in the near future.

Sincerely,
Brian Schomacker - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (246)
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Århus, Denmark
Level Contributor
66 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 15, 2014

The Bellasera Resort is located within walking distance from the main street in Naples with shops and restaurants but the area is nice and quiet. The beach is also within walking distance - but the resort offers bicycles if you prefer. We stayed 5 people in a spacious appartment with two bedrooms, two bathrooms and a lovely terrace. Good kitchen facilities that makes it easy to cook your own dinner. The staff is very kind and helpful and are willing to help you with your arrangements. The resort is surrounded by a beautiful tropical garden and a nice pool area. Really no bad things to say about this resort!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gottrup_friis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunStream-Management, General Manager at Bellasera Resort, responded to this review, April 16, 2014
Dear Gottrup_Friis,
Thank you very much for staying with us at Bellasera Resort. I'm pleased to hear you and the rest of your family had a great experience. We also have complimentary van service that will take you to the beach and anywhere else within 3 miles. Our staff loves to give our guests the best possible service, your happiness is our number one priority. Thank you again and we do hope to see you on your next visit to Naples.

Sincerely,
Brian Schomacker - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 9, 2014

We were looking for a hotel for our family vacation (with teenagers) that 1) would be comfortable to hang out in the room; 2) provide nice amenities (pool, etc.); 3) be walkable to restaurants and other attractions. This is a beautiful property in an outstanding location. We were not bothered by any traffic noise, although it is off a main street. We rented our beach chairs from the hotel (for $3 each - a great price) and drove our rental car the short 10 minutes to our favorite beach - Lowdermilk - each day, then enjoyed the pool in the afternoon. At night, we walked to a restaurant or for ice cream treats. It was relaxing, esp. since the hotel provided the incidentals - shampoo, laundry detergent, dishwashing detergent, etc. Highly recommend.

Stayed April 2014, traveled with family
Helpful?
1 Thank dance142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunStream-Management, General Manager at Bellasera Resort, responded to this review, April 11, 2014
Dear Dance142014,
Thank you very much for choosing to stay with us at Bellasera Hotel. I'm pleased to know you had a wonderful experience with us and enjoyed the great central location. We really do put our guests within walking distance to most of the best shopping and dining in the area. Being able to meet and exceed your expectations is what we strive to do on a daily basis. Thank you again and we do hope to see you back in the near future.

Sincerely,
Brian Schomacker - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Illinois
Level Contributor
60 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed April 8, 2014

We spent one night here after driving down to Naples from Orlando. Tripadvisor usually always steers me in the right direction, but this place just doesn't deserve to be #1 and in my opinion doesn't even deserve the top 10 and the price for what you get was way overpriced!
The hotel is on a busy main street with tons of traffic. The staff was nice and courteous however, after checking in, we had building number two which is unattached from building one and in the back, when we we drove around to our building the first thing we noticed was the horrible smell of garbage. They must have just dumped the trash bins or something because the smell was almost unbearable. After getting to our room, we noticed the bed was hard as a rock. I was worried about having a terrible night sleep but we already prepaid for the room through expedia and I couldn't get a refund. We decided to take showers after a long day of driving, but the water pressure in the shower was terrible and the water smelled bad and weird.

We ran to our vehicle to get some more items we hadn't carried the first time and we had our hands full of stuff but when we got to the elevator a housekeeping person just gave us a dirty look and continued to load her rollcart of items and shut the doors on us, she was so rude. We had no where to put our items and just stood there waiting and waiting for the elevator to come back down. It took quite a while.
We finally decided just to make the best of it and watch a movie since they had a dvd player in the living room but when we put our movie in the was a very loud constant humming noise, so loud that we couldn't continue watching the movie. There was also a nasty smell in the living room almost like dead animal smell. So we moved into the bedroom to just watch tv in there but the doors to the entertainment system that contains the tv don't open completely and the person on the right side of the bed cannot see the television due to the doors being in the way! Was so frustrated.....
We took a walk around the property, the pool was very small for the size of the hotel.

The only positive thing was that most of the staff was nice and that the drive to the beach was only a minute or two.
I would never stay here again and I kicked myself over and over again for paying over $300/night for this place.
There are many other places nearby and closer to the beach, don't waster your money on this place!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
6 Thank lawheel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunStream-Management, General Manager at Bellasera Resort, responded to this review, April 9, 2014
Dear Lawheel,
Thank you very much for staying with us and for taking the time to give us your feedback, all guest feedback is extremely helpful to us. I apologize you weren't completely satisfied with your experience. This is a very unusual situation for our guests. We work hard to be the #1 rated hotel in Naples and as you can see by the other reviews almost everyone has a fantastic experience at Bellaesra. We would like to invite you back so that we can give you the 5 star service that you deserve. Thank you again and we do hope to see you back in the future.

Sincerely,
Brian Schomacker - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lancashire uk
Level Contributor
88 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed April 2, 2014

Stayed 3nights
Had one bedroom beautiful apartment , full kitchen breakfast bar , washer and dryer , lounge , bedroom , dinning room, balcony .
Pool was lovely .
Staff friendly
Could walk to 5 th Avenue only took a 5 minutes . Tin City 10 minutes walk .
Best thing was the mini van on demand within 3 mile radius . We used this to go to restaurants in the evening and rang Dave the driver to pick us up when we were ready to return . Just a brilliant service.
Fast internet and free parking
Only issue was that my travel agent had told me no resort fee , at check in it was not mentioned but at check out they charged me $40 .

Room Tip: Watch out for the resort fee
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank g230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunStream-Management, General Manager at Bellasera Resort, responded to this review, April 3, 2014
Dear g230,
Thank you very much for staying with us at Bellasera Hotel. I'm happy to hear you enjoyed your fully equipped suite complete with washer and dryer, full kitchen and so much more. We really do try to make our guests feel at home here. Yes, our van service is very popular and really helps our guests get around town without having to worry about a taxi. I'm glad you took advantage of the service! We do have a resort fee and I'm sorry your travel agent didn't tell you about that. It's mentioned in your confirmation email and your check-in packet. I apologize if it was a surprise. Thank you again for staying with us and we do hope to see you back soon.

Sincerely,
Brian Schomacker - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Missouri
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 1, 2014

My family and I stayed at the Bellasera Hotel for the third year in a row this past spring. Any time we go to Naples we have never even thought of staying any wear else. The staff there is so kind and hospitable! It is in walking distance to downtown and the beach so when my husband and son take the car to play golf the rest of us are not stranded, besides, the shuttle takes you any wear within three miles in case you want to go to the mall. I am very picky about a clean hotel too and there housekeeping does a fantastic job!! I almost hesitate writing this note because I don't want it to be sold out when we go back for a forth year!

Room Tip: Rooms on the first floor, you can walk right out to the pool!
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunStream-Management, General Manager at Bellasera Resort, responded to this review, April 3, 2014
Dear Martina P,
Thank you very much for staying with us again at Bellasera Hotel. It warms my heart to know we could give you such a great experience during each of your three stays. We truly do strive to give each guest a special experience and I'm happy to hear we could give that to you. Yes, our location is perfect for people wanting to explore the downtown Naples area. We are only a 10 minute walk to 5th Avenue and the Naples waterfront. Our famous Naples beaches are only half a miles away and we have complimentary bikes and van service to take you there. Thank you again for staying with us and we do hope to see you back soon.

Sincerely,
Brian Schomacker - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed April 1, 2014

We stayed for 8 nights at the Bellasera for Spring Break and overall were very pleased with the hotel. We had a two bedroom suite which had a full kitchen, two bedrooms, two bathrooms, a living and dining area and a small lanai balcony. The room came equipped with a stacking washer dryer, a walk-in closet in the master with a safe, and three televisions. The suite was modern and well equipped, beds were good, linens lovely and housekeeping cleaned every day. There was good internet reception (and free Wifi) throughout the hotel, and local calls from the room were free. The pool area was a bit small, but there was lots of seating and the bar serves delicious frozen drinks. We didn't eat at the hotel restaurant so can't comment on that, but we did take bikes out one afternoon which was fun. They are cruiser bikes with foot pedal brakes -- haven't biked on one of those in years, but it was a nice way to go to the beach. The hotel is conveniently located close to 5th Avenue and is only a 10 minute drive to the beach. The concierge and staff were all very pleasant. The only thing that stopped it from being perfect, was our room (#221) faced into a narrow courtyard and the windows in the master and the living room, though facing west, didn't get very much light and there was no view to speak of. But we didn't spend much time in the hotel so this wasn't a huge issue. The room offered us a great amount of space for a family of four and it was nice to be able to do our own breakfasts in the room. The hotel provided coffee filters, salt and pepper and cream and sugar which is more than most places do that come with kitchens. Would definitely recommend this hotel.

Room Tip: Our room was exceptionally quiet, but next time I would try to get a room that faced the pool.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank quinngeoffrey6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunStream-Management, General Manager at Bellasera Resort, responded to this review, April 2, 2014
Dear Quinngeoffrey,
Thank you so very much for choosing to stay with us at Bellasera Hotel during your visit to Naples. I'm pleased to hear you had a wonderful time and found your suite to be spacious and comfortable for your entire family. We really do try to make every guest feel as if they are at their home away from home and I'm glad we could do that for you. Guests love to use our hotel bikes to explore the beautiful Naples scenery, I'm happy to hear you had a great time using them. Thank you again and we do hope to see you back soon.

Sincerely,
Brian Schomacker - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bellasera Resort

Property: Bellasera Resort
Address: 221 Ninth St S, Naples, FL 34102-6258
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples > Old Naples
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Naples
#1 Luxury Hotel in Naples
#1 Family Hotel in Naples
#8 Romantic Hotel in Naples
#18 Business Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bellasera Resort 4*
Number of rooms: 100
Official Description (provided by the hotel):
Escape to a true hidden gem in the heart of Olde Naples, and find yourself just steps away from world-class shopping, galleries, and dining. Bellasera features 100 studio, 1-, 2-, and 3-bedroom suites, 5,000 square feet of meeting & event space, outdoor heated swimming pool & whirlpool spa, Zizi Naples Kitchen, spa services, fitness center, guest shuttle service and bicycles, and more! ... more   less 
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Also Known As:
Bellasera Hotel Naples

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