We stayed for three nights in mid September. The two bedroom apartment was above average in size and quality of furnishings. We stayed in a ground floor room which had easy access to the pool and bar area The serving staff in the bar and restaurant were excellent, friendly, helpful and efficient. These qualities however were not mirrored by those behind the reception desk where chaos seems to be the norm. Basic questions such as directions to Golf Courses, shops, restaurants were met with blank expression. The swimming pool was closed for two days on our arrival and it was only those who complained loudest who got some compensation for the loss of what is the focal point of the hotel during the day. There seemed to be no consistency of service from behind that counter. However, when all seemed lost and we had all but given up hope of leaving this hotel with a good impression, along came Larry the Concierge. Larry is a man who understands service, is extremely knowledgeable about the area and will go way out on a limb to help you. Almost single handed he turned our stay around from poor to good and there is now a fair chance we may return to the Bellasera not just for the location but the concierge service.
- Official Description (provided by the hotel):
- Escape to a true hidden gem in the heart of Olde Naples, and find yourself just steps away from world-class shopping, galleries, and dining. Bellasera features 100 studio, 1-, 2-, and 3-bedroom suites, 5,000 square feet of meeting & event space, outdoor heated swimming pool & whirlpool spa, Zizi Naples Kitchen, spa services, fitness center, guest shuttle service and bicycles, and more! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotwire, Travelocity, TravelClick, Hotels.com, TripOnline SA, Cancelon, getaroom.com, Evoline ltd and HotelQuickly so you can book your Bellasera Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Bellasera Hotel Naples