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“Excellent staff - thank you JR!”

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Holiday Inn Express & Suites Naples
Ranked #15 of 59 Hotels in Naples
Certificate of Excellence
Roswell, New Mexico
Level Contributor
93 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Excellent staff - thank you JR!”
Reviewed June 9, 2014

Stayed here on our way up the gulf coast of Florida. JR was the nicest, most accommodating young man we have come across in a long time. He has restored my faith in the youth of our country. He gave us a great recommendation for dinner. We enjoyed the hot tub before turning in for the evening. Very nice after a long day on the road. Room was clean, plenty of amenities and the free breakfast was good. Thanks again JR - your manager should be grateful they can leave you in charge!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank 4dpkeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viviane E, Front Office Manager at Holiday Inn Express & Suites Naples, responded to this review, June 10, 2014
Thank you for your kind words about our hotel, staff and JR. We pride ourselves in being a great hotel that guests love!! We are delighted to hear you enjoyed your stay and our staff was helpful and accommodating. We will share your comments with JR and the rest of team. Thank you again for your comments and we hope to see you again in the near future!
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538 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
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English first
Sarasota, Florida, United States
2 reviews
Reviewed May 30, 2014

Very nice Holiday Inn.. Lobby, hallways,rooms very clean and newly updated. Had a lovely suite and was very inexpensive. Close to downtown with lots of shopping and restaurants. Would definitely stay again.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoanneB545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viviane E, Front Office Manager at Holiday Inn Express & Suites Naples, responded to this review, June 2, 2014
Thank you for choosing the Holiday Inn Express Naples Downtown as your getaway destination. We are so pleased you had a good experience at our hotel. Your comments are greatly appreciated and we look forward to your return!
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Plymouth, Massachusetts
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 28, 2014

This was the hotel bargain of the trip. Wonderful updated facilities, from the reception area to the room, the breakfast area and pool. Sorry it was just one night. So convenient to popular downtown area, yet quiet. With hotwire price, it certainly was a find!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EMDA2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viviane E, Front Office Manager at Holiday Inn Express & Suites Naples, responded to this review, May 29, 2014
We are delighted to hear you enjoyed our newly renovated hotel and had a pleasant experience with us! We hope you come back to Naples soon and stay with us longer next time!
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Marietta, GA
Level Contributor
92 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 26, 2014 via mobile

I am sitting at the hotel pool right now and felt I had to respond to bereaford40. I am a IHG Platinum member, and this is one of the better HIE hotels I have stayed at. Great friendly staff, great clean modern room, but the breakfast leaves a lot to be desired, quality/taste/selection wise. We checked in yesterday afternoon and could not believe the noise and commotion the soccer boys were making in the lobby, on the elevators, and the pool area. A bunch of unsupervised boys from what we witnessed while not in our room. The hotel is very close to downtown Naples, and about 1.5 miles to the beach at the end of 5th ave. I would not hesitate to stay here again.

Stayed May 2014, traveled with family
Helpful?
Thank MiteshP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viviane E, Front Office Manager at Holiday Inn Express & Suites Naples, responded to this review, May 27, 2014
Dear MitheshP, thank you for your review. We appreciate your feedback and we thank you for your loyalty as an IHG Rewards Platinum Member! Our staff works incredibility hard to ensure all guests at our hotel are having a pleasant and enjoyable experience. Please accept my sincere apologies if your stay was anything less than peaceful and relaxing. Thank you for your kind words and for recognizing our efforts in managing a very busy and high traffic weekend. We will share your comments with the rest of the staff and we hope to have you as our guest again in the near future!
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 24, 2014

Absolute worst experience ever!!! This hotel is NOT kid friendly. Stayed at hotel for the Memorial Day weekend for a soccer tournament. All the staff did was complain about the team making too much noise and playing in the pool. We were in our rooms by 10 pm each night. Boys were playing at the hotel during the day. Hotel has no views no amenities but a pool. Unfortunately we had to stay there as being part of the Sweet Bay soccer tournament due to the distance to the tournament. If you come to Naples with your family this is the last place you want to stay. Plenty of other places to stay

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bereaford40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viviane E, Front Office Manager at Holiday Inn Express & Suites Naples, responded to this review, May 26, 2014
Dear Bereaford40, thank you for taking the time to give us feedback. We are sad to learn you did not have a pleasant experience at our hotel. We value you as our guest and do appreciate your business. We are very proud to be a host hotel, not just to this particular tournament, but to many other tournaments that come in to town throughout the year. Our staff works diligently to ensure that not only the teams (parents and children) are having a pleasant stay, but all other guests as well, who are not always part of the group. With that in mind, safety and security of all guests is one of our main priorities. As we are delighted to be a kid friendly and host hotel, we must ensure they are following safety policies and procedures while staying with us. These may include: running in the hallways, producing loud noises and being inconsiderate of other guests/surroundings, playing with gym/fitness center equipment without adult supervision as well as our spa/Jacuzzi. Unfortunately some of these issues were brought to our attention throughout the weekend, and our staff is trained to handle them in the best and most professional manner. Please accept my sincere apologies for any inconveniences we may have caused you. Should you wish to discuss this matter any further, please feel free to contact me directly at viviane.elder@hiexpressnaplesflorida.com.
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Manchester
Level Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed May 20, 2014

I wanted to attend a Rhythm & Blues free concert in Naples at Tin City whilst I was staying in Fort Myers, about 2 hours away. Tin City is on 5th Avenue and so is the hotel. It was just around the corner so I found when I arrived, perfect! A warm reception, spotlessly clean room and public spaces, a pleasant pool with loungers and towels and all for less than $ 100 per night. Serve yourself breakfast items were plentiful, hot were hot, an automatic pancake making machine worked perfectly and everything was frequently replenished. A thoroughly recommended bargain. If you go, check out the shops and restaurants on 5th Avenue and don't miss the Authentic American Art shop just off the first cross roads if you want a porpoise, a pair of lions or an elephant for your lounge.

Room Tip: It's only 4 stories high so no real views over the tall trees either front or back
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  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viviane E, Front Office Manager at Holiday Inn Express & Suites Naples, responded to this review, May 22, 2014
Thank you for sharing what a great experience you had at our hotel. We are perfectly located in downtown Naples, within a short walk from Tin City and 5th Avenue’s most prestigious shops and restaurants. We are thrilled you took full advantage of that, as well as of all the amenities our hotel has to offer. Thank you again for your lovely review and we look forward to seeing you again in the near future!
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Boca Raton, Florida
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed May 16, 2014 via mobile

This is my second time staying at this location. It's a little walk to tin city . Take a cab back Pinchers restaurant has happy hr all day everyday. Next door to an Olive Garden . Great service and beds are so comfy . I even left an item in the room . I called back and it was mailed to me . Clean, Comfy and location . Thanks !

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KevinFrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viviane E, Front Office Manager at Holiday Inn Express & Suites Naples, responded to this review, May 18, 2014
Thank you for your review, we are very happy to hear you enjoyed your accommodations as well as our great location!! We are always delighted to hear comments like yours. Making our guest’s experiences memorable and enjoyable is what we work so hard for. We look forward to your 3rd visit to Naples and to the Holiday Inn Express Downtown!!
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Additional Information about Holiday Inn Express & Suites Naples

Property: Holiday Inn Express & Suites Naples
Address: 1785 5th Avenue South, Naples, FL 34102
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Naples
#12 Romantic Hotel in Naples
#14 Business Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Naples 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Naples Downtown offers 124 well appointed guest rooms and suites. Amenities are abundant with a relaxing pool/ hot tub, fitness center, business center, Free Wifi, and complimentary hot breakfast. The property is conveniently located less than one mile from the Historic Naples Downtown district and the pristine Naples Gulf beaches. Abundant shopping and dining located within walking distance. ... more   less 
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Also Known As:
Fairfield Inn And Suites Naples Downtown Hotel Naples
Fairfield Inn Naples
Fairfield Naples
Naples Fairfield Inn

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