The hotel is very nice (newly renovated) with clean room; and it's conveniently location.
HOWEVER, the service (more specifically, management is terrible).
I stayed 3 nights before new years eve. My room was already paid but at check-out they were charging my card. I explained the situation in the front desk and they promise to take care of the inconvenience. The GM ensured that my card wont be charged; but couple of days later I found charges in the credit card of more than 1000$.
I've been calling and writing email to follow-up on the situation; none of the managers have contacted me to provide any explanation.
- Official Description (provided by the hotel):
- The Holiday Inn Express & Suites Naples Downtown offers 124 well appointed guest rooms and suites. Amenities are abundant with a relaxing pool/ hot tub, fitness center, business center, Free Wifi, and complimentary hot breakfast. The property is conveniently located less than one mile from the Historic Naples Downtown district and the pristine Naples Gulf beaches. Abundant shopping and dining located within walking distance. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, IHG, Expedia, Travelocity, Orbitz, Priceline and HotelQuickly so you can book your Holiday Inn Express & Suites Naples reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Fairfield Inn And Suites Naples Downtown Hotel Naples
- Fairfield Inn Naples
- Fairfield Naples
- Naples Fairfield Inn