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“Awful, avoid this place”

Roma Italian Bistro & Pizzeria
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Ranked #481 of 996 Restaurants in Naples
Cuisines: Italian
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Restaurant details
Dining options: Late Night, Reservations
Neighborhood: Old Naples
Reviewed July 9, 2014

I come to Florida since 91 and we always experienced excellent customer service. This always is now gone since we have eaten at this place. The service is absolutely horrible. It took 10 minutes to get the menu, the owner was more busy with arranging the menu cards than taking care of her customers, even if the place was about 30% occupied. When asking how the bruschetta was, she said there was only 1 bruschetta !! The waiter vanished, it is just a very badly organized place that lives on its location on fifth street, the pizzas are ok but no more. When we asked the check, she circled the 15% tip calculation on the bill and the tip was already completed. I refused , changed the amount and both waiter and lady owner got mad. No this is an awful place , there are much nicer and (not difficult) friendlier places. Luckily most places in america have excellent service !

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2  Thank Stefspain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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237 - 241 of 432 reviews

Reviewed June 29, 2014

Get several individual pizzas and share. The one with olives, artichokes and shaved ham was a favorite.

Thank Tina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2014 via mobile

Roma was a five star restaurant. The hostess was very cheery and accommodated us immediately. She also check on is during out meal the ensure we were having a one of a kind experience. Our server was absolutely wonderful. She was quick and very attentive. She patiently answered out many questions about the food and wine. Our child was acting up and our waitress brought her crayons and paper for her to color, which calmed her immediately. The food was absolutely delicious. The pizza was perfection and the ravioli was impeccable. All together, the dining experience was great and we will be returning!

1  Thank Rstewert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

Had a lunch today with my family, a sallad and a pizza to share and a tuna sallad. Everything fresh and delicious especially the pizza, thin crust and a lot of topping. Great service nice outdoor seating. The only thing negative was the pricing of the ordered sparkling water. Asked for a big bottle to share but they only had smaller ones which resulted in 3 small Pellegrino bottles for usd 18!!! Service charge was not automatically added as some other reviewers had experienced. So totally ok for a fresh sallad and pizza. Voted best pizzas 3 years in a row in Naples!

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Thank Sofiestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2014

Very disappointing experience. It was very quiet in the restaurant and the service was terrible. They were more interested in being in the sun at the top of the restaurant. I hzd to get up myself and get the balsamic vinegar as I could not get their attention. The food was lovely but becase of the bad experience we certainly wont be going back.

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Thank Dublincoleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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