Our group of six reserved a table for 745 PM and we're seated by a door. We asked to be moved but the management said no one would use the door and let the cool air in.....it was like a parade of servers. We asked again and still no help. Our waiter as friendly enough but lacked experience. It took a hour to be told that our food was on the way...food that should have taken 10 minutes. When served it was all cold. The manager at first thought we did not have a valid complaint but after reviewing the time stamp on the orders apologized and offered us free appetizers. We tried to eat the dinners but couldn't. The check came and that was also a mess. Finally the manager removed the bull and said the dinner, that we never really got was free. The manager tried but the system is in need of overhaul.