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“Basically good”

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Hawthorn Suites by Wyndham Naples
Ranked #16 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersBronze level
Orlando
1 review
“Basically good”
Reviewed September 26, 2013

We were unaware that this was a "Pet Friendly" hotel and that created some discomfort for my wife as she is allergic to cats and dogs and has suffered with allergies since we were there. Are there any rooms that have never had pets in them?

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Vern M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, Manager at Hawthorn Suites by Wyndham Naples, responded to this review, October 4, 2013
Thank you for your 5 star review! It seems as if you enjoyed your stay with us. I am sorry to hear that your wife had discomfort due to pet allergies during your stay with us. We do keep the pets in one area of the hotel in an attempt to minimize any discomfort to our other guests. We do hope that you will return so stay with us again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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825 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Texas
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 19, 2013

Naples is a busy city year around traffice wise so we elected to stay out near the Interstate (75) where we could get to the beach, shops, city dock area fairly easy. This hotel met the criteria and we were pleasantly surprised at the quality. Hotel looked like it was upgraded fairly recently. Room (2 bdrm/2 bath suite) was very clean. Only minor issue was the light over the second bathroom sink was out and in spite of informing the front desk, it was not fixed during our stay. I asked at checkout and the clerk said "it has a work order" but no apology for not fixing. I find it hard to believe that whoever previously cleaned that suite didn't notice the light out as the bathroom sink area is totally in the dark! Outside pool area is very nice and private. Nothing behind it except wooded area. Nightly reception and morning breakfast are about average in quality and variety. I would stay here again.

Room Tip: It is three floors. Elevator is slow and loud. Ask for room away from elevator area!
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toni O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, Manager at Hawthorn Suites by Wyndham Naples, responded to this review, September 24, 2013
Thank you for your review! I would like to personally apologize that we did not fix such a simple issue during your stay with us. I can assure you that it is not typical of our staff to let any issue go unresolved. However, I am pleased to hear that you were pleasantly surprised with your suite and our relaxing pool area. I do hope that you will stay with us again on your next trip to Naples.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton Parish, Bermuda
Level Contributor
177 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed September 18, 2013

Stayed here over 4th July as it was close to Grey Oaks golf club where we were attending a function. It would not have been my choice. But it was a very pleasant surprise. What makes the hotel is its staff. There are minimum requirements of services , cleanliness , facilities etc that you would expect. All were there. This hotel goes above and beyond , however, due to the ever helpful and accommodating owners and staff. Great value. I would stay here again.

Room Tip: In busy season....winter, you might want to steer clear of a view of the pool area.
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Green Features: Towel re using practiced and bag recycling for trash.
  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cassandra595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, Manager at Hawthorn Suites by Wyndham Naples, responded to this review, September 24, 2013
Thank you for your 5 star review and thank you for remembering us almost 3 months after your stay! It is always great to hear when we are able to exceed our guest's expectations and leave them with a memorable experience. I do hope that you will stay with us again when you return to Naples!
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Jacksonville
1 review
Reviewed September 17, 2013

Pleasantly surprised by complimentary happy hour and burger dinner. food was exceptional. Staff very friendly and accommodating.
Tom Calhoun

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Tom C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, Manager at Hawthorn Suites by Wyndham Naples, responded to this review, September 24, 2013
Thank you for your 5 star review! I am glad that we were able to make your business trip a pleasant one. We hope that you will stay with us again for your future business trips to Naples.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Naples

Property: Hawthorn Suites by Wyndham Naples
Address: 3557 Pine Ridge Rd, Naples, FL 34109-3884
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Naples
#13 Business Hotel in Naples
#17 Romantic Hotel in Naples
#23 Family Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hawthorn Suites by Wyndham Naples 3*
Number of rooms: 84
Official Description (provided by the hotel):
Warm and Welcoming the Hawthorn Suites Naples is sure to delight guests near and far. Newly Refreshed and resigned in 2017, our all-suite hotel is perfectly located in Naples with easy access to pristine beaches, upscale shopping, and fantastic dining. Feel valued and cared for the moment you arrive and most of all depart a friend. ... more   less 
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Also Known As:
Hawthorn Suites Of Naples Hotel Naples
Hawthorn Suites Naples
Naples Hawthorn Suites

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