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“Service”

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Hawthorn Suites by Wyndham Naples
Ranked #16 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersBronze level
Bilthoven, The Netherlands
1 review
“Service”
4 of 5 bubbles Reviewed February 21, 2013

Free breakfast with waffles, scambled eggs and occasionally pancakes is very good with excellent servicing.
Cleaning of the room every day with every fitth day changing of blankets and thorougly cleaning, was done excellent by Miranda.
The special for handicapped persons equipped room was not very large, with two chairs for the table, only. Too few cabinets. Wireless internet was sometimes weak and slow, but wired was OK. The room was quite, but airco and frigidaire were noisy (60dB). No noises from other rooms. No traffic noise. Pool OK, Happy hours four days a week. Shopping and cafes in the neighbourhood.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, Manager at Hawthorn Suites by Wyndham Naples, responded to this review, February 23, 2013
Thank you for taking the time to give us a review! I am glad to hear that you enjoyed our breakfast the service provided by Miranda. I will be sure to let her know how pleased you were. I am sorry to hear that the cabinet space provided was not what you expected and that the wifi was not operating as it should have. I will make sure to inform our maintenance department of the noises that you mentioned. We all hope to see you again on your next trip to Naples!
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831 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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  • Dutch first
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  • German first
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English first
St. Petersburg, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 5, 2013

I've stayed in a lot of places offering 'free breakfast' that turn out to be disappointing to say the least. This was a nicely prepared, fresh and complete breakfast with lots of choices. Everything was kept filled and cleaned by Dawn, the cook.
The pool and patio was also well maintained.
Bed sheets were fresh and the bed was wonderful.
.Absolutely would stay here again.

Room Tip: The one bedroom suite was plenty of space with a closed off bedroom so one of us could sleep while t...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JChpn49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, Manager at Hawthorn Suites by Wyndham Naples, responded to this review, February 14, 2013
Thank you for the 5 star review! Dawn will be pleased to hear that her hard work at breakfast helped you start your day off in the right. I am glad that you enjoyed every aspect of your stay. We all hope to see you again very soon!
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Manhasset, New York
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 30, 2013

This was our second year staying at the hawthorn suites and it was just like coming home. When we checked in at the front desk early a terrific room was located for us. A one bedroom suite overlooking the pool. The woman at the front desk couldn't have been nicer. She mentioned that we seemed very familiar to her and I realized that she had helped us the prior year. She was originally from our neck of the woods - Long Island, New York.

Dawn the cook was also someone we had met the prior year. She works so hard making sure that ample food is available for the guests and that everything is need and clean. Breakfast includes a hot entree which could be pancakes, eggs, French toast, bacon, sausages, potatoes or some other item. There is always oatmeal, yogurt, bagels muffins, cold cereal, fruit and waffles you make yourself. The breakfast area could have more tables but you can always go outside at eat at table by the pool or seating in bar area. Mon through thurs there is beer, wine and soda along with snacks between 5 and 7pm. The snacks are replenished as depleted.

Three differ types of suites are available at the hotel: studio, 1 bedroom and two bedroom. The decor is pretty basic but the hotel is well maintained. The bed have pillow tops and a very comfortable. The sofabeds are far from comfortable and need the mattresses replaced. If you need two beds go with the two bedroom! The front desk does all they can to make sure the hotel stays well maintained. The want to be notified of any problems to make sure they are addressed, Housekeeping does a great job cleaning and replacing any items that are required such as paper towels, soap and sponges for the kitchen and all bathroom amenities such as shampoo, conditioner and soap.

All hotel employees are extreme friendly and always have a smile and a kind word to say. The location of the hotel is convenient right off of I75 and not far from Tamiami/41. A Perkins Family Restaurant is next door and other restaurants are within walking distance. Parking is plentiful outside the hotel.

Stayed January 2013, traveled with family
Helpful?
4 Thank TravelLuver61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, Manager at Hawthorn Suites by Wyndham Naples, responded to this review, February 1, 2013
Wow, thank you for such a glowing review! Your kind words and suggestions are greatly appreciated. I will make sure that Dawn and Donna are made aware that they made such a positive impact on your stay. We all hope to see you soon for your 3rd year in a row!
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Lake Lure
Level Contributor
5 reviews
5 hotel reviews
5 of 5 bubbles Reviewed January 29, 2013

Donna, on calling for accomodations and on Check-in, made us feel welcomed and was very helpful and friendly. Great Job!
Dawn, the lady who did the breakfast buffet had everything prepared and was very attentive and friendly. Always asked if there was anything we needed or could help us with. Excellent Service!
Both of these ladies are valuable employees (assets) to this hotel resort.

Room Tip: Ask for Third Floor "Pool View."
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joseph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, Manager at Hawthorn Suites by Wyndham Naples, responded to this review, February 9, 2013
Thank you for the 5 star review and compliments. I am happy that both Donna and Dawn helped make your stay enjoyable. I will be sure to let them know that you were pleased with their service. We all hope you will stay with us again on your next trip to Naples!
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NAPLES
1 review
5 of 5 bubbles Reviewed January 29, 2013

Wish it was a trip for pleasure, but it was business so I did not get a chance to partake in all the amenities. The experience was excellent. All you could ask for and excellent staff. Told my family all about it and hopefully we can rent a family size room and come back for a vacation and enjoy all there is to offer.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank MICHELLE P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, Manager at Hawthorn Suites by Wyndham Naples, responded to this review, January 30, 2013
Thank you for the five star review! I am glad to hear that you were so pleased with your stay with us. I hope that you can bring your family to experience all that we have to offer. We all look forward to hosting your family during your next getaway to Naples.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jupiter
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 24, 2013 via mobile

Spent three nights here as our base in the vicinity of Naples and we weren't disappointed. Our suite was large and clean with a full kitchen and pool view. Unfortunately there was a large group of children staying who were playing at a local soccer tournament which meant we couldn't use the pool the whole day. Once they left the atmosphere was much calmer and the stay was very relaxing. Good breakfast for carnivores, but there could have been more, healthier options available as well as better coffee. The only complaint we had was that the whirlpool was WAY too hot to use! All the hotel staff were very friendly and the business centre with free printing was extremely useful.

Stayed January 2013, traveled as a couple
Helpful?
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, Manager at Hawthorn Suites by Wyndham Naples, responded to this review, January 26, 2013
Thank you for your kind review! I am glad that you were able to enjoy your stay during a very busy weekend with sports teams at the hotel. I am also pleased to hear that the entire staff helped make your stay more enjoyable. I will be sure to follow up on the temperature of the hot tub to ensure that it is maintained at a safe temperature. We all hope to see you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Naples

Property: Hawthorn Suites by Wyndham Naples
Address: 3557 Pine Ridge Rd, Naples, FL 34109-3884
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Naples
#13 Business Hotel in Naples
#17 Romantic Hotel in Naples
#23 Family Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hawthorn Suites by Wyndham Naples 3*
Number of rooms: 84
Official Description (provided by the hotel):
Warm and Welcoming the Hawthorn Suites Naples is sure to delight guests near and far. Newly Refreshed and resigned in 2017, our all-suite hotel is perfectly located in Naples with easy access to pristine beaches, upscale shopping, and fantastic dining. Feel valued and cared for the moment you arrive and most of all depart a friend. ... more   less 
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Also Known As:
Hawthorn Suites Of Naples Hotel Naples
Hawthorn Suites Naples
Naples Hawthorn Suites

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