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“Lovely hotel”
4 of 5 bubbles Review of Hilton Naples

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Hilton Naples
Ranked #12 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersPlatinum level
Nottingham
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Lovely hotel”
4 of 5 bubbles Reviewed November 6, 2009

We stayed in Naples for 4 nights and decided to stay at the Hilton after looking at a few hotels as the pool was a decent size to swim in and the foyer & rooms where lovely and it just had a more modern feel to it. The staff where very helpful and they have bikes you can use and if you want to go to the beach they provide a cooler with drinks & chairs and provide a shuttle to the beach if you do not want to use your car. It was quite central next to a nice shopping mall with all the posh shops in but you did need to use your car to get to most places but this seemed like mose hotels in Naples.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Loubea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoveNaples09, Niccole Haschak, Director of Marketing at Hilton Naples, responded to this review, December 8, 2009
Thanks so much from our entire team at the Hilton Naples for sharing your experience with us. We are so pleased you were able to enjoy the complimentary bicycles & beach package during your stay. We look forward to welcoming you back.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Helsinki, Finland
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed November 5, 2009

Had to check out before 12:00 Noon after a 4 night stay in spite of daily requests and reminders for a one hour late checkout! The hotel was an upscale motel. No lobby. No breakfast for the standard room occupants. Even though there are some stores in the area it is not advisable to walk especially after sundown as no one walks. There is nothing to do in the area after hours so you can get to bed early.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tverghese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoveNaples09, Niccole Haschak, Director of Marketing at Hilton Naples, responded to this review, December 8, 2009
Thank you for choosing the Hilton Naples for your recent stay. I regret to hear that there were a few aspects of your stay that you were not satisfied with. Our Guest Services Team works very hard to honor all requests from our valued guests. At times, when we are facing a full house we may not be able to honor late check outs, even if an hour seems harmless. We have a very efficient housekeeping staff that works diligently to get the rooms ready for the next guests 3pm checkin. I do apologize for any inconvenience this caused you. I do hope you will give us another opportunity to host you as our Concierge can help you plan things to do during the evening.
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Sicklerville, NJ
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 bubbles Reviewed October 19, 2009

My husband and I stayed at the Hilton Naples for 3 nights during a house hunting trip. I cannot say enough about this hotel. We stayed at the Ritz-Carlton in Naples back in June and I can honestly say that with a few exceptions, there wasn't a much of a difference. The hotel is modern, clean and the staff is superb. And unlike the Ritz, they don't nickel and dime you for every little thing. Almost everything at the Hilton Naples is COMPLIMENTARY!!!

We arrived around 9 p.m., parked for FREE right outside the door and were in our room in under 5 minutes. We had a room on the executive floor (top floor of a 4 story hotel). Our room was very clean, appeared to have been recently renovated and the bed very comfortable. We even had a nice size flat screen t.v. The bathroom always had plenty of towels and was done in tile and granite.

The executive floor room included a FREE continental breakfast and hors d'oeuvres (only $11 more per night per room) and well worth it. Breakfast was served from 7 a.m. to 10 a.m. (10:30 on the weekends) and consisted of bagels, fruits, danish, croissants, cereal, coffee and orange juice. The breakfast was presented very well and there was plenty. Hors d'oeuvres were served from 5 p.m. to 8 p.m. each evening which included soft drinks, an honor bar, a hot appetizer, cheese and crackers and fresh cookies. This was also well presented and plentiful. We were house hunting every day from 9 a.m. to 5 p.m. and it was very convenient to not have to go out and find something to eat for breakfast and great when we got back to the hotel hungry and wanted a snack before dinner.

I know the hotel also offers a complimentary beach package that includes FREE chairs, towels and a FREE shuttle to the beach (only about 1 mile away). Although we didn't get to use it, the pool area and hot tub looked very nice.

There was also a computer room off the lobby with 3 computers and a printer (great for printing out boarding passes). The computers were up-to-date and great for surfing the web, checking email, etc. And it's FREE!

The hotel is centrally located and within 5-10 minutes of anywhere in Naples. I would highly recommend this hotel and will definitely stay here in the future. You will not find this nice of a hotel at this price anywhere else. Feel free to email me with any questions.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Desertgirl1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review, November 4, 2009
Thank you for sharing such your great experience at the Hilton Naples. We do not believe in hidden costs and am glad you found so much value in the amenities we offer. Good luck with the house hunting and we will be thrilled to welcome you back to the Hilton Naples.
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München
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 15, 2009

We're from Germany and we stayed at the Hilton Naples in October for 3 nights.
The service was perfect and the staff very friendly. They gave us a beach package with cooler, chairs and towels for free, that was awesome. Also the beach shuttle is a great idea. You don't need to pay to high prices for beach hotels, go the hilton naples.

The pool area with jacuzzi is very, very nice. We stayed on the executive level and enjoyed the breakfast as well as the lounge amneties. Thank you hilton naples for the great stay. I can't wait to come back.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank newhouse17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review, November 4, 2009
We can’t wait to welcome you back from Germany! Thank you for sharing your wonderful experience with us. We're glad you were able to benefit from our beach package. We may not be directly on the beach however we certainly make it easy for our valued guests to enjoy the beautiful beaches Naples has to offer.
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MIAMI
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 29, 2009

I love this hotel. I didn't want to leave but eventually i did have to go home. I can't believe how nice the people are in the hotel and also parking is free even valet is free. They have a shuttle to go to the beach so you don't have to find parking. I mean it is top notch. I will be going to Orlando and Tampa and more places and finding only Hilton hotels as well as Hamptons they are one. Thanks Hilton Naples for standing up to your standards and much more. YOU DESEARVE AN AAAAAAA+++++++++

  • Stayed September 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ANANMIAMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review, November 4, 2009
Thank you for such a rave review and for choosing the Hilton Naples. We are so pleased to hear that we met your expectations. Our staff has won many awards based on customer feedback and I will share your great comments with them. We look forward to welcoming you back!
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Maineville, Ohio
Level Contributor
116 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 bubbles Reviewed September 21, 2009

Stayed here for 2 nights as part of a week in FL.
Used points to stop here and was upgraded to a room on the executive floor.
Went to the room and had a anjoining room. Not good! Went back to the desk and they changed this to a room without one.
The rooms were OK. Not huge, nicely furnished with LCD TV's.

On the executive floor for a free breakfast (excellent) and hors d'oeuvres (also good).

The hotel offered free bicycles and a beach pack (chair, cooler and water) for free. These were excellent and used them both days.

Sunbathed by the pool on the last morning for an hour. Big mistake. The mozzies had a field day on me. The pool is very nice, but make sure you put the anti mozzie cream on!!

  • Stayed September 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Neilbond007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review, September 25, 2009
The Hilton Naples team are always open to hearing what we can offer to our guests to enhance their overall visit. Value-added amenities such as the complimentary bicycles and beach shuttle package are offerings that our guests have continually told us they truly appreciate. Thank you for your positive comments and we look forward to having you back as our guest at the Hilton Naples.
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Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed September 17, 2009

I've stayed at the Hilton Naples with my girlfriend for two weeks and we loved the place.

We were given a very nice corner room with two windows and pool-view. The room itself was very spacious and had nice features like a huge flatscreen TV and a small fridge. The staff was very friendly and helpfull. We've had little problems with the housekeeping, which were imidiately solved by the front desk, with a friendly invitation to next days breakfast.
The pool area is also very beautiful and you can't tell, that is close to a major road.
A nice feature of the hotel is also, that a lot of things are complimentary, like parking, w-lan, the beach shuttle and the beach package (beach chairs, towles and a water cooler). Naples has lovely beaches. The hotel beach is extremly recomendable, but if you do have a car, than I would highly recomend a daytrip to Sanibel and Captiva.

Overall I would come back to the Naples Hilton anytime, when I'm in this area. I've also once stayed at the Ritz Carlton Naples - which is, without a doubt, an exceptionaly beautiful hotel- but if you are not able or willing to spend that much money, you are in the best hands at the Hilton.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TacoBellLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarkhill, General Manager at Hilton Naples, responded to this review, September 21, 2009
We were thrilled to read your kind comments about your pleasurable experience while in Naples, including your stay at the Hilton Naples. Offering feedback is time consuming and we are most appreciative.

Thank you for your patronage, and we hope that you will return soon.
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Additional Information about Hilton Naples

Property: Hilton Naples
Address: 5111 Tamiami Trl N, Naples, FL 34103-2804
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples > Park Shore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Naples
#8 Business Hotel in Naples
#12 Family Hotel in Naples
#16 Romantic Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Naples 4*
Number of rooms: 199
Official Description (provided by the hotel):
Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants. ... more   less 
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Also Known As:
Hilton Naples Hotel Naples
Hilton Hotel Naples
Naples Hilton Hotel

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