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“Hilton-Naples”
Review of Hilton Naples

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Hilton Naples
Ranked #10 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersPlatinum level
Vero Beach, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Hilton-Naples”
Reviewed June 3, 2014

The staff here is helpful and pleasant. The hotel rooms, lobby, fitness center, etc are all clean and nicely decorated/equipped. They have bikes and beach chairs for guest use - no extra charges. Very close to the beach, restaurants, shopping.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Cheryl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, June 9, 2014
Short and sweet – we could not have said it better ourselves! We’re glad you enjoyed the many complimentary amenities we provide to our Hilton Naples guests. We do not believe in hidden costs and all our guests find unexpected value everywhere they turn. In addition to the bicycles and beach chairs, our guests also enjoy both complimentary internet in all the guest rooms and garage parking.

Our hotel is located one half mile from the Naples beaches and we provide all our guests with our complimentary beach package that includes transportation to beach, towels, chairs and cold, bottled water. Please let us know when we can welcome you back!

Sunniest Regards,
Niccole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (220)
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English first
Nashville, Tennessee, USA
Level 4 Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 1, 2014

Good location. Extremely nice staff. Nice, relatively small pool area. Best thing, free shuttle to the beach and free bicycles for guest use. Shula's restaurant also a plus. Underground parking. Short drive to other beaches or old Naples
Reasonable option amidst a ton of choices

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, June 9, 2014
We know you have many choices when planning your vacation and we appreciate you choosing the Hilton Naples. I am thrilled to read that you found tremendous value in all the complimentary amenities we provide to our valued guests, including the beach package and bicycles to explore Naples. Our staff is delighted & appreciative that you took the time to mention that you enjoyed their hospitality.

Thank you for taking the time to let prospective guests that we are a great choice when planning their vacation in Naples.

Sunniest Regards,
Niccole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jensen Beach, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 29, 2014

Clean and pleasant. The beach is about a 1/2 mile away. Don't stay in the room next to the executive lounge as the noise from the set up and tear down will drive you crazy through the wall. Otherwise a good value for your dollar. The complimentary Wi-Fi and bicycles were a plus.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, June 9, 2014
It warms my heart when I see a review titled “Great Stay!” Thank you from the bottom of my heart for taking the time to let other’s read about your experience while staying with us. I do sincerely apologize that the set up from the executive lounge affected the noise level in your room and we will be sure to remind our team to be extra cautious during the hours the lounge operates.
Please let me know when your travels will bring you back to the Hilton Naples so I can personally pick out a guest room for you.

Sunniest Regards,
Niccole
nneebling@cooperhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zephyrhills, Florida
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 28, 2014

Very nice hotel. I love the top floor suites and of course Free starbucks. Great valets and front desk staff. The suite I was in had a conjoining living room which was great for hosting family who were there for a wedding reception. Shulas is a great stake house with prompt service. Very nice pool.

Room Tip: middle floors have a roof top garden access
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tpayne9983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, May 29, 2014
Thank you for taking the time to share your experience with the Hilton Naples. We appreciate you mentioning the hard work of both our valet & front desk teams. Each works tirelessly to ensure you feel valued and respected.

It sounds like our one bedroom suite was the perfect room choice for you. It does indeed have a separate living room parlor that is great to visit with other members of your group. Thank you again for your visit and support. We look forward to welcoming you back.

Sunniest Regards,
Niccole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuttgart, Germany
Level 3 Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 27, 2014

Spent five nights at this hotel and it was such a great time (again). I stayed before at the Naples Hilton and will definitely come back when in Naples.

Check-In was friendly and efficient, room was big and clean and housekeeping did a great job during my stay. Continental breakfast at the Exec. Lounge was fine, also the snacks (cheese, greenstuff, cookies, ...) in the evening. But if you expect to find a "full dinner" up there, I recommend to take the elevator down instead and go to Shula's - the food there is really good.
Overall the service and staff at the Naples Hilton are amazing and open-minded. They care about their guests and if something bothers you they take time to listen and (p.r.n) make it better.

Pool area is well maintained and big enough to provide chairs for everyone. You can also order food pool-side (there is a phone), which is a great service. They lately renewed the fitness center which turned out well.

They provide free (covered) parking (elevator to parking garage is in the lobby) and/or valet.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank don535
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, June 9, 2014
Thank you for your detailed review of your recent visit to the Hilton Naples. We appreciate your continued loyalty and were delighted to read you enjoyed the service our staff provided. Making our guests feel valued and respected is our number one goal so thank you for letting us know that we succeeded. I’m also glad to read you enjoyed our Executive Lounge which features complimentary continental breakfast in the mornings and light, evening hors d'oeuvres in the evening.
Please allow me to extend a big hearty thank you on behalf of the Hilton Naples team! We all look forward to welcoming you back.
Sunniest Regards,
Niccole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pennsylvania
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 23, 2014

My husband and I stayed here for four nights and had a very relaxing time! We had a package that included breakfast which was very nice. Breakfast was at Shula's. They had a good breakfast selection and service was excellent! The package was worth the extra cost. The hotel and grounds are well maintained. Pool and hot tub were nice with a mixture of sun and shade. There is a menu to order food for at the pool. The room and bathroom were in excellent shape and the bed very comfortable. We also used the shuttle to get to the beach. The beach package includes chairs, towels and water.
I would very much recommend this hotel for a stay!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pamela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, June 9, 2014
Your recommendation means the world to all of us at the Hilton Naples. Thank you for such a lovely recount of your stay. I am so happy to read that you were able to take advantage of some of the amenities we offer our guests including the complimentary beach package that includes transportation to beach, towels, chairs and cold bottled water (Hilton Naples is one-half of a mile from the beach). Your time spent letting others know about your experience is very much appreciated. Thank you and we certainly look forward to welcoming you back.

Sunniest Regards,
Niccole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Springs, Florida
Level 6 Contributor
169 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed May 20, 2014

This is a lovely property.
Negatives this time around:
1. Asked where we might stop for breakfast and front desk said Shula's (located off the lobby of the hotel) served breakfast. We opted to go elsewhere the first morning and we were surprised that when we returned to our room later that day, vouchers for a free breakfast had been dropped off in our room. Hmmmm. Wonder why the front desk didn't mention that.
2. Day 2 evening: A lovely wedding was taking place. Unfortunately for us, our room on the second floor was above the reception room where the band seemed to play non-stop for 3 or 4 hours. All of the music was "club" music which I love, but not when I am trying to sleep.
3. Our view overlooked the roof (photo attached to this review)
Positives:
1. The breakfast vouchers. Shula's is pricey and we are not used to paying $40 + for a morning meal, so the vouchers were nice.
2. The beach package which includes 2 chairs, 2 towels and 2 bottles of water is a "cooler" which is attached to each chair.
3. The shuttle to the beach.
4. Free self-parking and free valet parking, along with a parking garage to keep the car cool and protected from the weather.
5. A friendly hotel staff.
6. A clean room.
7. Did I mention Shula's Steakhouse is so-o-o-o conveniently located.
8. Pool is separated from spa, so the spa area is a bit quieter since the noise from the pool are is muted a bit. Lovely landscaping.

Room Tip: We booked through Hot Wire, so we didn't have a choice.
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LindyFromFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Naples

Property: Hilton Naples
Address: 5111 Tamiami Trl N, Naples, FL 34103-2804
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples > Park Shore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Naples
#8 Business Hotel in Naples
#12 Family Hotel in Naples
#16 Romantic Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Naples 4*
Number of rooms: 199
Official Description (provided by the hotel):
Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com, TripOnline SA, Hotwire, Travelocity, HotelsforEveryone, Cheap Tickets, HotelQuickly, Cancelon, getaroom.com and Evoline ltd so you can book your Hilton Naples reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Naples Hotel Naples
Hilton Hotel Naples
Naples Hilton Hotel

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