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“Great hotel with minor issues” 5 of 5 bubbles
Review of Hilton Naples

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Hilton Naples
Ranked #12 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersPlatinum level
Ft Lauderdale, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great hotel with minor issues”
5 of 5 bubbles Reviewed February 21, 2014

Great hotel, amazingly helpful and courteous staff, decent continental breakfast. WiFi didn't work. Terrible choice of in house restaurant (Shula's steakhouse) Overall great though. Rooms were comped so can't comment on value.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Neil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, March 17, 2014
Thank you for your kind comments regarding our team. It concerns me that you were not a fan of our restaurant and am curious to find out the reasons why. At your convenience, would you send me a note about your experience in the restaurant so I can look into the situation. You can reach me at nneebling@cooperhotels.com. I apologize for any issues and appreciate your feedback will only help us continue to provide the best experience for our guests.

Sunniest Regards,
Niccole
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,570 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Minneapolis, Minnesota
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 19, 2014

This is a great property with an excellent location, great staff, restaurant (Shula's), and an overall central spot to stay for both business or family fun. 4th floor access to complimentary food and drinks, along with the overall amenities, makes this a great spot at a reasonable price.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank michael m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, February 20, 2014
Thank you for providing a great review of your recent stay at the Hilton Naples Hotel. I’m glad you enjoyed our location and Shula’s Steak House. I’m especially pleased to read your kind comments about our staff. They are the heart and soul of our hotel and each works tirelessly to ensure each of our guests feels valued.

We appreciate you taking the time to share your experience and look forward to welcoming you back next time your business brings you to Naples.

Sunniest Regards,
Niccole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Ontario
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed February 19, 2014

This Hilton does not live up to its name. The rooms are outdated and smelly especially the bathrooms. For the price you pay for the room it is not a good value at all. The staff are friendly and helpful. I would stay there again if it was refurbished.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank nimzack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, February 20, 2014
Thank you for your recent visit. We monitor our reviews very closely as there is no better way to get feedback than directly from what our guest are saying. We have listened to our guests and have begun an extensive property improvement plan that includes refurbishing much of our meeting space, fitness center and our guest rooms. We expect a majority of the work in the guest rooms to be completed this summer.

In spite of this, we are very concerned regarding your comment of the bathroom as we have an extensive preventative maintenance program. With this program we strive to stay ahead of items such as fresh smelling bathrooms. I'm sorry this wasn't the case throughout your stay. My hope is you will give us another opportunity during your next visit to Naples. Please contact me directly so I can ensure your next stay is flawless.

Sunniest Regards,
Niccole
nneebling@ cooperhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 19, 2014

Front desk staff Diane provided excellent customer service . We arrived early and our room was ready. Diane provided us with a great location map of the naples area . Room was very nice and bathroom was great .

  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank yamlop1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, February 20, 2014
Your comments regarding your experience while staying at the Hilton Naples are very appreciated. Diane has been an integral part of our guest services team for the past 7 years and is a favorite among our guests. They are so appreciative of seeing her smiling face as they return year after year. I’m thrilled to read you enjoyed your stay and hope to welcome you back soon.

Sunniest Regards,
Niccole
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 19, 2014

Stayed at the Naples Hilton and couldn't have been more pleased. Hotel staff were all nice and helpful and the rooms were very comfortable and clean. If you get a chance, try dining at Don Shula's restaurant located in the hotel. It's a little pricey but worth every penny - Wonderful Steaks.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Hugh L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, February 20, 2014
Thank your for choosing Hilton Naples and Shula’s Steak House Naples for your accommodations and dining experience! Our team works tirelessly to exceed expectations so it is nice to get confirmation that we succeeded. You are very appreciated and we look forward to welcoming you back the next time your travels bring you to Naples.

Sunniest Regards,
Niccole
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Versailles, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 13, 2014

The staff was extremely helpful for our business meeting but also a very family friendly environment. Location was great with easy access to beach via free shuttle. Shula's restaurant was amazing! If you stay on executive level and lounge is there for your use with free continental breakfast and free snacks in the afternoon.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, February 21, 2014
So happy to read that you enjoyed your business meeting and hotel stay at the Hilton Naples Hotel. There is always a balancing act to ensure that the needs of our business travelers and meeting attendees are met while at the same time, providing a relaxed, vacation atmosphere for our guests enjoying their time off in our paradise of Naples.

I appreciate you confirming that we are still making good on our promise to ensure every guest feels cared for, valued and respected. We look forward to welcoming you back the next time your travels bring you to Naples.

Sunniest Regards,

Niccole
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
183 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed February 11, 2014 credit card Amex Card Member Review

great place right in center of Naples! people very friendly and professional and the rooms, business center etc. very good!! the restaurant which is a Don Shula restaurant is outstanding and have eaten there twice and both times had a great meal!! also enjoyed the bar and bartender!! great evening and short walk to our room!!! go you won't be disappointed!!

Stayed January 2014, traveled as a couple
Helpful?
Thank coach3313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, February 21, 2014
Your review made my heart sing! I thoroughly enjoyed reading about your wonderful experience while staying at the Hilton Naples Hotel. I am sharing your kind words with our entire team and I know it will put a smile on all their faces. We value our guests and work tirelessly to ensure each guest feels cared for. We appreciate you and look forward to welcoming you back!

Sunniest Regards,
Niccole
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Naples

Property: Hilton Naples
Address: 5111 Tamiami Trl N, Naples, FL 34103-2804
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples > Park Shore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Naples
#8 Business Hotel in Naples
#12 Family Hotel in Naples
#16 Romantic Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Naples 4*
Number of rooms: 199
Official Description (provided by the hotel):
Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants. ... more   less 
Reservation Options:
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Also Known As:
Hilton Naples Hotel Naples
Hilton Hotel Naples
Naples Hilton Hotel

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