We were staying in a Disney hotel for fourteen nights but, thought it would be a good idea to explore more of Florida, than just Disney. We booked one night's stay at Hilton Naples as a last minute decision whilst in Disney on our mobile phone in an Executive room as a family of three, giving us time to explore Naples.
We had done a little research of the area in the UK, but, not much. Checking in went very smoothly and the Receptionist was very polite and welcoming.
We were delighted to learn after a three hour journey, our room was ready. The hotel foyer and hall decor was of a high standard as expected for a Hilton Hotel. We where on the 4th floor (executive floor), however, we were very disappointed with the 'executive room' and felt we could of just been in a Holiday Inn, nothing special or executive about it. The room was clean with all toiletries as expected, but, the room lacked the executive feel and the dark carpet seemed dirty.
Perhaps we should of asked to be moved, but, we just wanted to start to explore Naples. After unpacking we went down to Reception to enquire about the beach and the surrounding area, the Receptionist pointed over to the Concierge desk and said to enquire with the lady. We waited at the desk for her to return and received no acknowledgement at all, we waited whilst she sat at her desk and waited for her to speak to us, no acknowledgement. WE asked her about the beach and about Naples town. She produced a photocopy map from behind the desk and proceeded to mark in a highlighter pen how to get to the town. We asked about 5th Avenue and shopping, asking if the areas were within walking distance and she just replied no.
At this point we felt like she really could not be bothered, so we decided to head to the beach and and waited outside for the complimentary transport to the beach. The gentleman that collected us for the beach was very obliging offering us water, towels and deck chairs and times when the transport would return.
After spending a couple of hours on the beach we decided to walk back to the hotel as only about 10-15 minutes away, and my husband decided to try concierge again, asking about trips available. It was like getting blood of out a stone, you would of thought we where asking for the impossible.
Concierge did inform us of an Everglades Tour (we suggested) only to be told you had to pre book a day in advance, and as we were leaving the following day it could not be booked.
Although we got complimentary wifi, it was very slow and hit and miss which was difficult to try and research the area ourselves, my husband and I both have iPhone 5's and wifi was no problem to use in the Disney hotel and parks area.
We decided to head for the pool area, take a dip in the pool and grab a cold drink, no pool bar and had to go back into the hotel to order cold drinks, they do have a vending machine located near the toilets and towels around the pool, but, we wanted a cocktail
When the waitress did bring our drinks order after I placed it in the hotel, other guests placed orders, which leads me to believe there was a demand for waitress service around the pool area.
It was only when we started talking to a lovely American guest asking her about the area that she filled us in on Tin City, 5th Avenue and the restaurants she recommended, free parking, and Airboat rides, that helped us explore this beautiful place.
With this information in mind we ended up having a delicious meal on 5th Avenue that evening and browsing the various shops, and planned the following day.
However, after picking up a free newspaper whilst out, we were disappointed to learn that there had been a super car event (Ferrari's on 5th) the afternoon that we arrived. If the Concierge had mentioned this we would had taken a ride down to 5th Avenue rather than sitting by the pool.
We did make use of the Hors D' oeuvres from 5pm, but, felt they were slow to replenish.
We had continental breakfast included in our room rate, which commenced at 7.30am, unfortunately, not all of the breakfast items had been put out at this time and several guests were just hanging around waiting for further breakfast items, the items on offer were fresh and sufficient, although we had to wait and asked several time for boiling water for our Breakfast Tea. The breakfast room got very busy and we felt that it was not adequate for the number of guests.
We paid $471.90 including taxes for this one night stay and although we understood it was Presidents weekend and Naples can be expensive it was not up to Hilton standards. We left the hotel and went on to explore Tin City, went on Wooton's Everglade boat ride (which did not require booking) explored more of the shops and went on the Trolley Tour of Naples. It was only from the trolley ride that we discovered all the different shopping malls, one of which was across from our hotel that the Conciege could of mentioned but didn't. Which we would of loved to visit but ran out of time.
We learnt more from a member of the public staying in the hotel than the Concierge at the hotel itself.
We had stayed in many luxuries hotels on our travels, The Savoy in London, Waldorf Astoria in New York, Waldorf Astoria in Edinburgh, Hilton in Lincoln, so we know what we should expect from hotels of this standard.
We felt that the response from Concierge to tourists who did not know the area, and the standard of room let this hotel down.
We are going to return to Naples for a longer stay, but, unfortunately, we will take our business elsewhere.
- Official Description (provided by the hotel):
- Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants. ... more less
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- Also Known As:
- Hilton Naples Hotel Naples
- Hilton Hotel Naples
- Naples Hilton Hotel