There was a time when Hilton stood for above average lodging, but you can't count on it anymore. I was in the Naples area for an overnight stay and was looking for a budget hotel and was most likely going to stay at a Hampton Inn, but I felt like I wanted a full service hotel. Checked into the hotel and the problems started. The hotel was overbooked and I was put into a room they thought I wanted. It was room 233. Just an average room. I noticed a bad smell and eventually tracked it down to the bathroom. It was the smell of mold. Anyway, I didn't complain because they were sold out. I settled in and logged into their free wireless. Didn't work. I though maybe since they were full they had some issues. Waited later to use, doesn't work. In the morning, doesn't work. I was glad it was free. They don't seem to be on the standard wireless system used at other Hilton properties.
In the morning I woke up around 6am for an early workout. I visited the executive level where I saw they had a coffee station. Poured some coffee and it was COLD. Anyway, back to the room and made myself some coffee. Full service?
The workout area was good, but they had a broken treadmill. No sign. Nothing. Placed looked a little unkept.
I figured all was not lost since breakfast was included. I figured they had the standard buffet found at all the other Hilton properties, but no luck. Looks like they outsourced the restaurant service and its only a la carte. It's a good restaurant and the food was very good.
The people at the hotel and restaurant were all very nice. Executive lounge was OK, but I have seen much better.
I did mention my issues with the Internet at checkout and they said that I should have called. Didn't mention all the other problems. What could they do? The hotel was sold out.
- Official Description (provided by the hotel):
- Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants. ... more less
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- Also Known As:
- Hilton Naples Hotel Naples
- Hilton Hotel Naples
- Naples Hilton Hotel