My Fiancee book our reservation online and paid in advance. When we arrived a couple of hours before our check in time we asked if we could use the pool while we waited for our room. We were told we could not use it before check in time and that it was for hotel guests only. We were given an "upgrade" to a suite because we were told the room we booked online was not available. Unbeknownst to us, the "upgrade" was charged to our credit card. There was also a hidden resort fee which we were charged in addition. When my fiancee called to complain, the staff was rude and arrogant. I have no tolerence for this kind of dishonesty in pricing. Had I known they were going to charge for the "upgrade" I would of refused. It just an example of a desparate place trying to scam a few extra dollars out of a couple of naive travellers. I would never go back to this place and would not recommend it to anyone.
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- Also Known As:
- Escalante Hotel Naples