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The Escalante
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Reviews (235)
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Show reviews that mention
All reviewsprivate patioboutique hotelthe short ribslanai suitethree blockscontinental breakfasttwo blocksrain showergolf cartshort walkold naplesromantic getawayrestaurant staffshops and restaurantseasy accesssmall hotellocation is excellent
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217 - 222 of 235 reviews
Reviewed May 16, 2004

In my opinion, the hotel lacks the professionalism found in other similar hotels within this price range. Check- in and check out were problems during my stay, as not enough persons were employed at the front desk to assist, causing long delays. Several employees, while very pleasant, seemed unskilled in providing useful advice and assistance. Instead, it is my opinion that the hotel seemed like a "mom and pop" establishment, with mom and pop gone for the week. I experienced very long waits waiting to speak with the front desk, and experienced significant difficulty receiving a response from management to a large disputed charge.

4  Thank Snowman321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna K, Public Relations Manager at The Escalante, responded to this reviewResponded June 6, 2013

Thank you for visiting The Escalante and thank you for taking
the time to review our hotel. We truly value the opinions of
our customers and we apologize that we did not meet your expectations.

We would like to inform you that we are under new ownership
as of January, 1st 2013. Providing our guests with
the highest hospitality service is our mission. A multitude of
amenities are included in our resort fee which is listed on our
website under Rates and Reservation pages. WiFi is available
for our guests convenience around the hotel property and in each hotel
room. We also offer a fully operational Spa and heated pool.
Spa services are available and our new Asian inspired-with a French
flair restaurant, Veranda E is now open for dinner-we do serve wine,
beer and champagne. In the morning we serve Continental Breakfast.
We hope to see you again in the near future and wish you the very best.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Rochester, NY
14
Reviewed April 27, 2004

After reading a number of helpful reviews at this site, my wife and I chose the Escalante for our three-day getaway (sans child) just after Easter, at which point the hotel’s rates had dropped from peak to something more reasonable -- around $225 for a one BR suite, down from the $400s.

Our take is that at these lower rates, the hotel is a solid value. Rooms at the Ritz ran around $500 during the same period. And, when we had breakfast at the Ritz, the place was swarming with families and young children. By contrast, the Escalante is extremely quiet and has a very intimate scale. The scene around the pool is subdued, tropical and luxurious.

There’s new management at the hotel, and we got the impression that they are trying to beef up the service (including food), which we found to be spotty and uninspired – nothing serious, but just not up to par with the facility/rates. Appetizers during “happy hour” consisted of a store bought veggie platter, and frozen little quiches. Breakfast included OJ (from concentrate) and no fresh fruit – which is bizarre for Florida. Another example :they make a big deal about requiring you to pay for valet parking (alternatively, you park on the street) but then you end up parking and retrieving your car every time you need it because no-one is around to valet. Valet man doubles as pool-boy, bellboy, etc.

If the service could be kicked up a notch, this place could be fantastic value when off-peak rates are available. But for now, I agree with the person who summed up his/her experience as “being very good, but not perfect”.

That being said, I intend to keep it on my “watch list”.
A

4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2004

We stayed in a traditional room, which was pretty small. It had oversized furniture, which made it hard to manuever around the room.
The bed was comfortable, and the check in process was very smooth. It was very quaint, and great area for all the shopping and dining. The grounds were beautifully kept, and it is only a few blocks from the beautiful beach. All in all, the hotel was very tastefully laid out. I would recommend to anyone, however maybe get a bigger room.

2  Thank NB0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2004

We stayed at the Hotel Escalante for a week at the end of September 2003. Our first impression was of a tropical hideaway with all the trees and the rooms in small blocks dotted around the gardens. After reading some reviews I booked a Parlour room which by UK standards was big. A huge Kingsize+ bed with gorgeous linen and one of the most comfortable we've slept in. The room could be a little dark due to it's location in the garden but then most hotel rooms rely on bedside lighting so nothing to complain about. A great walk-in shower with a sunflower size shower head and a mirror which didn't mist up - that got extra points from my husband for ease of shaving! The breakfast is buffet style and served outside around the pool when weather permits.
On our last day there was torrential rain so getting everyone under cover was a bit of a squeeze but if you're out of the rainy season this wouldn't be the norm. Great muffins, juice and coffee, but after a week we were ready for cereal and bacon sandwiches! The location of Hotel Escalante is just minutes walk away from the main street so eating out is very easy. There are enough restaurants to ring the changes, we found Chops particularly good. Great service and lovely steaks. We were disappointed with the beach compared to places in Europe but it wasn't a beach holiday so we were happy to sit by the pool when we wanted to lie in the sun (and drink the complimentary lemonade and cookies). A surprising number of English guests and a few Americans, we were very pleased with our choice and would happily return to the hotel if we were in that area of Naples. I would definitely recommend it for a short break but more than 5 days could be a bit too quiet for some.

Thank CaroleDJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2003

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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