I have never been treated with such disrespect at a restaurant before. We had problems with our waiter- who turned out to be the manager. We placed our order and when it came out it was not what we ordered. The manager basically said we had made the mistake, so we took the pizza thinking that if it was our mistake we would pay for it. After looking at the menu, we discovered that we actually didn't make a mistake. (the name of the pizza he told us we intended to order isn't even on the menu!) We confronted the manager (in a polite way) and he basically said he was right and we were wrong. He kept changing his story and got more and more of an attitude as the conversation went on.
Obviously there was some miscommunication in the ordering, but the waitor/manager was insistent that he was correct. btw- he didn't even get the drink order right!
I asked the manager, "whatever happened to the customer is always right?" He said, "not this time!" and walked away. WOW!!
The pizza is just ok and a bit overpriced, especially if they can't get the order right and can't treat customers with respect.
We were certainly not trying to get a free meal. We just wanted the pizza we ordered.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.