The first time my fiancée and I had a Simply Cupcakes cupcake we were on vacation in Marco Island and it just happened to be right next to our hotel. We popped in and the nice lady behind the counter gave us not just the most delicious cupcakes we've had but also some great information in what to do while in town. We ended back the next day after lunch for some desert and the day we left we left with a dozen of our faves and a few to try.
Since then when ever I work in the area of either store I stop in for some to bring home to the wife. Every time I go everyone is always kind and friendly. I've even been able to call a day ahead and they will have a box ready for me to pick up!