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“Worst Service in a Long Time”
1 of 5 bubbles Review of Pewter Mug 41

Pewter Mug 41
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Ranked #176 of 984 Restaurants in Naples
Price range: $10 - $35
Cuisines: American, Steakhouse, Soups
More restaurant details
Restaurant details
Good for: Families with children, Kids, Special occasions, Large groups
Dining options: Dinner, Full Bar, Parking Available, Reservations, Seating, Serves Alcohol, Valet Parking, Waitstaff, Wheelchair Accessible
Dining style: Casual Elegant
Cross street: US 41
Transit: We are on the Lee Tran/CAT and LINK Bus system
Description: Were officially back open! The Pewter Mug has been a Naples tradition and local favorite since 1970! Come back in and enjoy our famous Prime Rib and not to mention the famous salad bar! In addition to renovating and re-opening the doors to a place that many locals have over the years all come to know and love, we now have live entertainment....call for dates!
Racine, Wisconsin
Level Contributor
16 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Worst Service in a Long Time”
1 of 5 bubbles Reviewed February 25, 2014

The food was probably OK - maybe even good but the service was so atrocious that it totally ruined the evening. After being seated the waitress came over, gave us the special and left. When she returned a while later to take our orders (we were a party of four), one person asked for water. She asked, in a gruff manner, as if we were bothering her, if anyone else wanted water. She practically slammed the water glasses down when she brought them to the table. We had to ask for a second drink (we brought our drinks with us from the bar); usually, this is the first thing they ask. Her manner remained gruff and indifferent throughout the evening - when we actually saw her. This was a Monday night; they were busy but not swamped. We observed other servers who were polite and attentive. She finally brought the bill, long after she cleared the table ( we actually stood up at our table to giver her the hint) and then never returned. We finally went to the bar to pay it at which point she came to us and actually said she "forgot about us" - really!!!!!. We were seated at 7:30 and finally got out of there at 9:13. WE WILL NOT BE BACK.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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303 reviews from our community

Visitor rating
    111
    109
    50
    18
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
London, United Kingdom
Level Contributor
106 reviews
68 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Soup & salad was nice”
3 of 5 bubbles Reviewed February 23, 2014 via mobile

Stopped for an evening meal of soup & salad. Ambiance was ok as was the food but nothing extraordinary. Priced very reasonably.

Visited February 2014
Helpful?
Thank GWRohrer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
riverside,n.j. usa
Level Contributor
12 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“good experience”
5 of 5 bubbles Reviewed February 20, 2014

excellent food, service. buffet a bit crowded at times but overall this restaurant is a good choice. walking distance to the doubletree hilton.

Visited February 2014
Helpful?
Thank emramsay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
25 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Pewter Mug Smile”
5 of 5 bubbles Reviewed January 29, 2014 credit card Amex Card Member Review

My wife and I have driven past this restaurant dozens of time always saying we must try this some time. Our mistake not going there long before this !! Our meal was the best!! Unlimited soup & salad bar with fresh ingredients (multiple greens from which you can choose) to start - it was excellent. But the topper was our steak dinners - these were the best steaks we've eaten in Naples (including those posh a la carte steak houses that treat you like it's your privilege to be seated and served). Flavorful, grilled to perfection, and served well after the opportunity to finish your soup and salad. This is great food at a reasonable price. Enjoy !!!

Visited January 2014
Helpful?
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syracuse, New York
Level Contributor
124 reviews
99 restaurant reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
“Good Food; Good Value; Great Service”
5 of 5 bubbles Reviewed January 20, 2014

Although the "all you can enjoy" salad bar is a meal in itself, a full entree doesn't cost that much more. This very popular restaurant, just north of Charlie Chang's on the north Trail is a real bargain - and the service, provided by John (john91), was outstanding. There was enough for a second meal for both of us.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank esatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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