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“Didn't provide maid service.” 2 of 5 bubbles
Review of Residence Inn Fort Lauderdale SW/Miramar

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Residence Inn Fort Lauderdale SW/Miramar
Ranked #4 of 6 Hotels in Miramar
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Didn't provide maid service.”
2 of 5 bubbles Reviewed July 25, 2013 via mobile

The room and the breakfast were okay. However, the housekeeping staff failed to service our room. Fortunately, the kind nighttime front desk attendant was able to provide us fresh towels and offered an ice cream bar or a soda for our inconvenience, which I declined.

But the final two-star rating comes as a result of the e-mail response from the general manager to my inquiry regarding the failure to provide maid service. It read in part: "I did follow up with housekeeping and the housekeeper did go into your room to clean it. At that time my housekeeping supervisor was passing by on her regular round of checking rooms and saw the housekeeper going into the room to clean. We did lock interrogation and the lock did confirm that the housekeeping key opened your room. Again I do apologize if my staff did not clean the room up the standard you have come to expect from a Marriott property."

It matters not whether the housekeeping staff entered our room to clean it. All that matters is why we did not receive the maid service for which we paid. The response from the general manager was not productive. I expect better from Marriott.

  • Stayed July 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank DaddyOfClaudine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestsnumberonefan, Director of Sales at Residence Inn Fort Lauderdale SW/Miramar, responded to this review, September 24, 2013
We appreciate you taking out time to review our hotel and provide us with comments on your stay. I am sorry to hear that your stay and experience after was less than pleasant. Our goal is that every one of our guests experience the best stay ever at our hotel and it saddens me to hear that your stay was not. I am very disappointed that your room was not cleaned throughout your stay. We will be discussing your comments with our housekeeping staff and sharing your experience. Again, I am very sorry for this challenge and hope that you will give us another chance in the future. Please feel free to contact me directly at the hotel 954-450-2717 ext. 6002.
Yours in Service, Cristina Andujar, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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167 reviews from our community

Traveler rating
    56
    71
    18
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    12
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
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English first
Elizabethtown, PA
2 reviews
5 of 5 bubbles Reviewed July 8, 2013

Staying at this hotel was awesome. The room was perfect, and very comfortable. Staff met us at the elevator to take our bags and set up a crib in our room.
The decor is very modern and comfortable. The bed smelled like fresh linens and couldn't get enough of the smell.
The breakfast was the best I have ever had at a hotel. Hot, yummy breakfast makes for a happy fun filled beach day.
Very great stay, I recommend this place to anyone

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tammy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearland, TX
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed July 7, 2013

We spent three nights in this hotel over the thanksgiving holiday while visiting family in South Florida. This hotel is conveniently located on Miramar Parkway just off I-75, near many residential areas. It's very practical if you're visiting family nearby, but not close to the beaches. It's about a 30 minute drive down Miramar Pkwy heading east all the way to the beach.
The rooms are big, with a kitchenette and amenities for a longer stay. The rooms were clean and the staff polite.

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pearlander2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
5 of 5 bubbles Reviewed July 6, 2013

The room I stayed was very clean. It's as if you were the first person to to stay in the room. Everything about the hotel is accommodating. The location is excellent, close to the shopping malls and the beaches. The value was excellent. We got it through price line.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rohan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed July 3, 2013

I booked this hotel as it honor our company's corporate rate and it is closed to our headquarter. The hotel is nice and clean. My King size bedroom is big with fully equipped kitchen. The front desk staff is friendly, check in & out is efficient. Publix is 2 minutes driving distance. The working area is nice and fast internet wifi speed. For one or two night stay, I recommend it.

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sylui_2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed June 17, 2013

This is a nice hotel. we stay here for 1night to celebrated Jaylas turning 6 she had a blast with 5 other little girls stay in the pool for hours the staff at this property its wonderful . hotel. The staff were very friendly and accommodating were great , the rooms and amenities are good, they also offer a continental breakfast which was good

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Love2travel1582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Charles, Missouri
1 review
2 of 5 bubbles Reviewed June 11, 2013

This is a nice hotel. The staff were very friendly and accommodating, the rooms and amenities are good, but the hotel chain itself would not own up to the online price of the room. When we went online the advertised rate was $149/night + taxes. However, when we went to check out we found out that the booked rate was $169/night. When we brought this to the front desk's attention they would not correct it. The corporate feedback stated the same thing, "...if you have any proof that you booked the room at that rate we will be happy to adjust it for you." Please be wary of the bait and switch routine that this hotel chain seems to embrace.

  • Stayed May 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Fort Lauderdale SW/Miramar

Property: Residence Inn Fort Lauderdale SW/Miramar
Address: 14700 SW 29th St, Miramar, FL 33027-4173
Location: United States > Florida > Broward County > Miramar
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Miramar
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Fort Lauderdale SW/Miramar 3*
Number of rooms: 130
Official Description (provided by the hotel):
Minutes from Ft. Lauderdale and Miami, the newly-renovated Residence Inn Fort Lauderdale Miramar offers easy access to sandy beaches, shopping at Sawgrass Mills, restaurants, and the sporting venues for the Heat, the Marlins, the Dolphins, and the Panthers. Beautifully-appointed suites feature full kitchens with new stainless steel appliaces, free WiFi, and separate living and sleeping areas. We're even pet-friendly! Enjoy our onsite amenities including an outdoor pool and Sport Court, free daily hot breakfast, weekday evening social and 24-hour gym. ... more   less 
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Also Known As:
Residence Inn Fort Lauderdale Sw/Miramar Hotel Miramar
Residence Inn Miramar
Miramar Residence Inn

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