The room and the breakfast were okay. However, the housekeeping staff failed to service our room. Fortunately, the kind nighttime front desk attendant was able to provide us fresh towels and offered an ice cream bar or a soda for our inconvenience, which I declined.
But the final two-star rating comes as a result of the e-mail response from the general manager to my inquiry regarding the failure to provide maid service. It read in part: "I did follow up with housekeeping and the housekeeper did go into your room to clean it. At that time my housekeeping supervisor was passing by on her regular round of checking rooms and saw the housekeeper going into the room to clean. We did lock interrogation and the lock did confirm that the housekeeping key opened your room. Again I do apologize if my staff did not clean the room up the standard you have come to expect from a Marriott property."
It matters not whether the housekeeping staff entered our room to clean it. All that matters is why we did not receive the maid service for which we paid. The response from the general manager was not productive. I expect better from Marriott.
- Official Description (provided by the hotel):
- Minutes from Ft. Lauderdale and Miami, the newly-renovated Residence Inn Fort Lauderdale Miramar offers easy access to sandy beaches, shopping at Sawgrass Mills, restaurants, and the sporting venues for the Heat, the Marlins, the Dolphins, and the Panthers. Beautifully-appointed suites feature full kitchens with new stainless steel appliaces, free WiFi, and separate living and sleeping areas. We're even pet-friendly! Enjoy our onsite amenities including an outdoor pool and Sport Court, free daily hot breakfast, weekday evening social and 24-hour gym. ... more less
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- Also Known As:
- Residence Inn Fort Lauderdale Sw/Miramar Hotel Miramar
- Residence Inn Miramar
- Miramar Residence Inn