Management needs training in customer service 101. We were over billed and they would rectify the issue even though we were told it would be taken care. When calling to discuss manager was extremely rude and said we were not going to receive the refund owed.
During our stay we had to come down to the lobby to retrieve towels ourselves because there was no one available to deliver.
The worst hotel customer service ever!!
- Official Description (provided by the hotel):
- Minutes from Ft. Lauderdale and Miami, the newly-renovated Residence Inn Fort Lauderdale Miramar offers easy access to sandy beaches, shopping at Sawgrass Mills, restaurants, and the sporting venues for the Heat, the Marlins, the Dolphins, and the Panthers. Beautifully-appointed suites feature full kitchens with new stainless steel appliaces, free WiFi, and separate living and sleeping areas. We're even pet-friendly! Enjoy our onsite amenities including an outdoor pool and Sport Court, free daily hot breakfast, weekday evening social and 24-hour gym. ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn Fort Lauderdale Sw/Miramar Hotel Miramar
- Residence Inn Miramar
- Miramar Residence Inn