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“Friendly Staff But Housekeeping an Issue” 3 of 5 stars
Review of Courtyard Fort Lauderdale SW/Miramar

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Courtyard Fort Lauderdale SW/Miramar
Ranked #3 of 6 Hotels in Miramar
Orlando, Florida
2 reviews
“Friendly Staff But Housekeeping an Issue”
3 of 5 stars Reviewed February 3, 2013

My family and I checked into this hotel on Friday, February 2nd for an overnight stay to attend the Miami Beach Antiques Show the following morning. We reserved three rooms. The first room had leftover takeout containers in the refrigerator. The second room had dirty coffee cups and an ashtray with used cigarettes on the balcony. The third room had a remote control left in the middle of the bedsheets (which naturally raises the question of whether the sheets were actually even changed between guests) and a giant black hair on the pillow. While the staff did apologize for the issues (and came up to the room to re-change the sheets), the fact that all three of our rooms had housekeeping issues lends some doubt as to the overall cleanliness of the rooms. We were all very grateful to check out of the hotel the following morning and will likely not be returning to this location.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank FSULaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna b, Manager at Courtyard Fort Lauderdale SW/Miramar, responded to this review, May 10, 2013
Thank you for taking your time to review the Courtyard by Marriott in Miramar.

I want to apologize for the issues that you had encountered here. We have passed on all of these comments to the correct deparments so that this will not happen again.

I am glad to hear that our staff was accomodating and were able to help.

Please, if I can be of any assitance if you are ever back in the area, please feel free to contact me directly at Joanna.Brown@whitelodging.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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143 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Traverse City, Michigan
Level Contributor
3 reviews
1 of 5 stars Reviewed January 8, 2013

My family's experience at this Marriott was appalling. We were treated sub-human for the entirety of our stay by the staff. It was truly one of the worst hotel experiences that I have ever had. We had never been to Miami, and asked for help with cabs and transportation, which they just handed us the number to the cab company and didn't offer to help us out since we were unfamiliar with the area. This resulted in the cab drivers getting lost and had us waiting in the lobby for over an hour one night for a cab that never showed. We ended up walking across the street to the Hilton Garden Inn and eating at their restaurant instead of the one in the lobby here. Additionally, the Garden Inn employees offered to give us a shuttle to the shopping mall down the street because we had had such a terrible experience at the Courtyard!! To top everything off our reservation was screwed up and we were checked out prematurely.

Room Tip: Choose a room across the street at the Hilton Garden Inn
See more room tips
  • Stayed January 2013, traveled with family
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Tim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna b, Manager at Courtyard Fort Lauderdale SW/Miramar, responded to this review, May 10, 2013
Dear Value Guest,

I do apologize for any inconvenience that this may have caused your wonderful get away to Miami. I can understand how difficult it is to come to a place where you know nothing about. It is unexpectable what you experience here at the hotel. We have made a few changes with staff, and I would like more than anything for you and your guests to come back to the hotel and try us one more time.
Thank you for your feedback and time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weybridge, United Kingdom
1 review
2 of 5 stars Reviewed December 18, 2012

Room is nice, but overall is not clean, noisy with drilling going on in the building , staff is about polite, one was rude . Restaurant is appalling . Outside area is not light up , so trying to escape the drilling noise in the bar, went with my drink outside by the pool... In the dark ... I would not recommend .

  • Stayed December 2012
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank JoelMoko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Merrillville, General Manager at Courtyard Fort Lauderdale SW/Miramar, responded to this review, May 25, 2013
I am sorry that you did not enjoy your stay. I have two bits of good news: First the lobby renovation is over and it looks fantastic. Second, there is new management in place at the hotel and I assure you that you will enjoy any future stays at this property.

Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Bay, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 3, 2012

Stayed one night before the dolphins VS patriots game and the hotel lobby was under contruction but check in was smooth. Rooms were nice and clean and the AC was cold as can be. Lots to do in the local area as well as being very close to major highways and grocery stores. Can't wait to see when the remodel is finished very soon cause we will certainly return.

Stayed December 2012, traveled as a couple
Helpful?
1 Thank Sean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IndyGM2009, General Manager at Courtyard Fort Lauderdale SW/Miramar, responded to this review, April 12, 2014
Since your stay we have also remodeled the rooms and public spaces. Please come see us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macon, Georgia
Level Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed November 25, 2012

We stayed here for one night. The rooms were very nice with new furniture, incredibly clean, and had comfortable beds. Internet worked well. I wish breakfast was complimentary. We paid $50 for the room (before taxes) from Priceline, hence it was an incredible deal.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Cx007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IndyGM2009, General Manager at Courtyard Fort Lauderdale SW/Miramar, responded to this review, April 12, 2014
Thank you for the great review. We have actually remodeled the hotel since your stay so please come see us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 17, 2012 via mobile

Hotel was just okay. Older property. All kinds of "stuff" under the beds.

  • Stayed July 2012
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Luke95eta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IndyGM2009, General Manager at Courtyard Fort Lauderdale SW/Miramar, responded to this review, April 12, 2014
Thank you for your review. We have been completely renovated since your stay and we have a great new management staff dedicated to providing you with a clean and friendly experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed May 28, 2012

The staff at this hotel is great, the hotel is clean and very well run

  • Stayed May 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank rnally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IndyGM2009, General Manager at Courtyard Fort Lauderdale SW/Miramar, responded to this review, April 12, 2014
Thank you for your review. I can not ask for more than what you said.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Fort Lauderdale SW/Miramar

Property: Courtyard Fort Lauderdale SW/Miramar
Address: 14500 SW 29th St, Miramar, FL 33027-4174
Location: United States > Florida > Broward County > Miramar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Miramar
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Fort Lauderdale SW/Miramar 3*
Number of rooms: 128
Official Description (provided by the hotel):
Conveniently located just east of I-75, the Courtyard Fort Lauderdale Miramar hotel is 15 minutes from South Florida's top sites including Sun Life Stadium and Sawgrass Mills Outlet Mall. Our Miramar hotel features a state-of-the-art lobby with interactive GoBoard(R), free WiFi and outdoor patio surrounded by tropical landscaping. Each of our modern hotel rooms feature flat-screen TVs with premium cable, ergonomic workspaces with free WiFi and plush Marriott bedding. Upgrade to a room with a private balcony to take in the warm Florida sun. Start your day right with a cup of fresh-brewed Starbucks and delicious made-to-order breakfast or unwind after a long day at our onsite Bistro and bar. We make travel a breeze with free WiFi, 24-hour gym and two flexible meeting rooms. Families love our outdoor pool with chaise lounges and close proximity to Downtown Miami and popular Fort Lauderdale Beaches. From business travel to family vacations and group trips, the Courtyard Miramar hotel is the place to be! ... more   less 
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Also Known As:
Courtyard Fort Lauderdale Sw / Miramar Hotel Miramar
Courtyard Miramar
Miramar Marriott
Miramar Courtyard

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