When we arrived to Fort Lauderdale airport after midnight due to a flight delai, we realized that we made a mistake in booking, we called the hotel and we tried to explain to Cara that we need the room for the same night and not for the following day. She stated that they have rooms available but there is nothing she can do because the reservation was made thru a third party (Hotwire) and that if we want to get a room we have to pay for it again.
For over 20 minutes we were trying to convince her that it was a honest mistake, and we just need somewhere to sleep for the next few hours.
She called her manager M Melon who showed no interest in assisting a long time loyal customer and Hilton HHonors member, refused to speak to us on the phone and just rejected our request,
Mr Melon (I hope I spell his name correctly) was indifferent and didn't show no consideration to my longterm loyality to the brand; he failed to use better insight to assist a family with kids in the middle of the night, he failed to understand what HOSPITALITY is all about.
I believe that the front desk staff and managers completely reflect the hotel and corporate management competency; and based on this experience, I sincerely believe that Hilton local and corporate management are COMPLETELY INCOMPETENT and if I could give this hotel 0 stars, I definitly would.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hilton Hotels Direct, Orbitz, Priceline, Cancelon, TripOnline SA, Travelocity, Hotwire, HotelsforEveryone, HotelQuickly, Agoda, getaroom.com and Evoline ltd so you can book your Hilton Garden Inn Ft. Lauderdale SW/Miramar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Garden Inn Ft. Lauderdale Sw/Miramar Hotel Miramar
- Hilton Garden Inn Miramar
- Hilton Miramar