No, I didn't get to stay at the Herlong. And after my experience with them so far, I will never stay there.
Back on Feb. 28, I was desperate to find a room in the Gainesville area for my son's graduation from UF on May 3. I finally found the Herlong Mansion and made a reservation for two rooms for two nights. A deposit of one night's fee for each room was charged immediately. About a week later, on March 8, I unfortunately found out that my son was not going to be graduating and I immediately asked to cancel the reservations. Because the cancellation was less than 60 days from the date of the reservation (it was ONLY 56 days out), the person in charge of the Herlong then cancelled the reservation and penalized me by charging the second night's fee to my credit card. So, in addition to the anguish of finding out my son wasn't graduating, I also got to forfeit over $1000 to the Herlong Mansion.
After some discussion, the person in charge said, well maybe if the rooms got used on the dates I reserved, they could refund one night's fee minus a cancellation fee of $25. Cancellation fee??? I'm trying to figure out how forfeiting the first night's fee couldn't have been the "cancellation fee." In the end, one of the rooms had been used for both nights and one had been used only for one night, not that my cancelled reservation had anything to do with whether or not someone else eventually reserved the rooms. So, after contacting the Herlong on the weekend of my cancelled reservations, I was told that one night's fee for one room, minus the $25 cancellation fee, would be refunded after they'd been paid for by the current guests. I waited... and waited... and waited... finally, after two weeks, I contacted the inn again and was told they'd sent the refund. I'm assuming I'll eventually see that on my credit card, but it's not there yet.
The lesson in all of this is: If you think there's any chance you'll have to cancel your reservation, do not make one here!!! And even if you DON'T think you'll need to cancel (I didn't think I would!!), think twice about reserving here.
Additionally, I'll have to agree with several of the other reviewers on this site - the woman I had to deal with on this situation was very curt and unsympathetic. Rude, actually.
- Official Description (provided by the hotel):
- The Herlong Mansion Historic Inn and Gardens is an Award Winning Bed and Breakfast and a member of Small Elegant Hotels Worldwide. Surrounded by ancient Magnolia trees and Oaks dripping with Spanish moss this Old World setting offers a peaceful sanctuary along with the Wide Verandas with porch swings and old fashioned rocking chairs. Southern Style Breakfasts and Southern Hospitality at its friendliest. Complimentary refreshments available at all times with Wine and Cookies in the evening. AAA rating 3 Diamonds and 4 Diamonds for bedding and furnishings ... more less
- Also Known As:
- Herlong Mansion b&b Inn
- Herlong Mansion Hotel Micanopy