I arrived in from Santiago, Chile at 5 a.m. and needed a day room until my connecting flight to London at 9 p.m. that evening. I used the general hotel information board at the airport when I arrived and phoned a few hotels, but the Days-Inn rate at this particular Days-Inn sounded reasonable, so I called them direct at the hotel (at just before 7am), explaining what I needed. The person stated they had a room available, and to come over to the hotel, so I waited for quite some time for the courtesy bus to arrive and went to the hotel.
Situated on an extremely busy double carraigeway street, with heavy trucks thundering past within feet of the reception desk, and causing the building to shake, the hotel immediately gave the appearance of being shabby and in a dismal location.
On my arriving at reception, an employee in the office at the back made no immediate effort to greet myself or the other arriving individuals, but after what was literally a few minutes, came through to reception and announced without any form of greeting, that 'there were no rooms ready' . I explained that I had just been told that a room was available and to come over from the airport terminal, to which the receptionist responded in a flippancy that takes some beating, 'I don't know what 'she' said as she was on the night shift and has just gone home'. I could feel the anger rising but remained controlled and was told to wait as some might be ready within an hour or so. Within 10 minutes the receptionist shouted over: 'Do you wanna smoking room?'. I don't smoke but was exhausted and agreed to take it. I was directed to Room 120...'it faces the pool'. On arrival at Room 120, in a block of motel-style rooms that looked jerry built, some distance from the pool, I tried to put the key in the lock but the door opened and an occupant appeared who had been disturbed by the fact that I was trying to gain access. I apologised but then a housemaid appeared who did not speak English, only Spanish and asked me to wait there whilst she tried to find me another room by means of confused calls back to reception, but with no immediate success. At that point totally exhausted and angry, I went back to reception, and told the flippant, unconcerned receptionist that all this was unacceptable and I left, back to the airport to try again on the courtesy phones there. It was disgusting. Welcome to America. After the charm and courtesy of the Chilean people whom I had been staying amongst for the past few days it was quite shocking . I later checked in to the Crowne Plaza which although slightly more expensive was far better value and the staff were civil. I will never ever stay in another Days Inn again.
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- Also Known As:
- Days Inn Miami Airport North Hotel Miami Springs
- Miami Springs Days Inn