We booked online. We were put into a 'disabled' room on the first floor. This was not a problem until we tried the shower and found the water pressure so low the water did not spray from the shower head, it just ran back down the handle.(I took a cellphone video so there can be no dispute about the problem). The front desk verified the problem but could not or would not put us into another room with a reasonably functioning shower. I asked to speak with the manager (it was now around 10pm and he was at home.) On the phone he told me there was nothing he could do that night. Further he just talked over me and basically told me if I didnt like it he would not charge my card and I could find another hotel for that night. I insisted that it was HIS problem, not mine as I had a confirmed reservation and that HE should find me alternative accommodation if he could not provide it himself. Eventually after a somewhat heated exchange in front of other customers in the lobby he agreed to have the front desk person call around for another hotel room. We eventually drove to another hotel after 11pm. The bottom line was that the manager was rude and only agreed to resolving the issue this way after a fight. The manager should have immediately offered to find me alternative accommodation when the problem became clear and not insisted there was nothing he could do. This hotel manager should read the customer satisfaction promise that hangs on the wall behind the front desk.
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- Also Known As:
- Sleep Inn At Miami International Airport Hotel Miami Springs
- Sleep Inn Miami Airport
- Sleep Inn Miami Springs
- Miami Springs Sleep Inn