We stay at this hotel every year when we fly into Miami. It is very close to the Rental Car Centre and easy to drive to after a 9 hour flight. We were upgraded to the top floor this year the check in staff were very helpful and the room was very clean and comfortable.
There is a good varied breakfast with unlimited coffee and even a pancake maker! Also unlimited coffee with breakfast and to go.
Dear Valued Guest,
Thank you so much for coming back again for another visit to your home away from home. We are all so glad you were pleased with your stay and enjoyed your upgraded room on the top floor that you found clean & comfortable as well as the morning breakfast and our helpful staff. We truly look forward to seeing you again and wish you a wonderful day!
Upon arrival, my boyfriend and I walked into a lobby where an employee was waiting on hold for a customer- did not acknowledge or look up to notice that there were new customers in the lobby for a solid ten minutes. The customer being helped then needed to swap out coins for dollar bills which took another five minutes (not even kidding). Finally, we walk to the counter without even being greeted or asked how we were doing. Also, price charged was more than our reserved price. The employee looked at the invoice confused and after two minutes stated it was just a room charge "in case something was damaged."
Not too pleased with the outdated appearance of this hotel. Rooms are old and dark. Pictures on trip advisor are a bit deceiving.
Continental breakfast was just "okay".
This place definitely needs to work on customer service skills.
Dear Valued Guest,
Thank you so much for taking the time to write a review. We truly appreciate your comments and will IMMEDIATELY address your customer service comments. It is very important that we provide fast and friendly service to all guests and I can promise you that I will work on this starting right now. We hope to have the opportunity to show you that you encountered a one time occurrence and that we will be the place to go for excellent customer service. I thank you again and hope you have a very nice day.
I had a 5am flight so I chose this hotel because it was close to the airport. The hotel was clean & the staff was helpful. There's not much in the way of restaurants within walking distance. The coffee in the lobby was very good.
Dear Valued Guest,
Thank you for taking the time to write about your recent visit at our hotel. We are glad you found our hotel to be clean with a helpful staff and close to the airport, convenient for your 5am early morning flight. We look forward to the opportunity to see you again and wish you a very nice day.
Hotel very clean. Spent 3 nites before a cruise and was excellent value for the price. Would definitely stay there again. Free WiFi and Breakfast which was hot and cold. Bed were comfortable and very convenient if you have a rental car.
Dear Valued Guest,
Thank you for taking the time to write about your recent visit with us. We are all so glad you found our hotel very clean and an excellent value for the 3 nights prior to your cruise vacation. We look forward to seeing you again and hope you had a great time on your cruise! We all wish you and your family a wonderful day!
Its very conveniently located next to IHop, Mcdonalds. The beds were comfy and bathroom was nice. Had a nice hot breakfast before leaving in the early morning airport shuttle. The cinnamon rolls were a nice addition to the breakfast.
Dear Valued Guest,
Thank you for taking the time to write about your recent visit with us and for rating us 5 stars! We are so glad you found our rooms have comfy beds and nice bathrooms along with a nice hot morning breakfast and reliable Miami Airport shuttle service all in a convenient location near dining. We look forward to seeing you again the next time you visit the Greater Miami airport and port area and wish you a great day!
