I had a 5am flight so I chose this hotel because it was close to the airport. The hotel was clean & the staff was helpful. There's not much in the way of restaurants within walking distance. The coffee in the lobby was very good.
199
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Jackie C
Ehh....
Review of B&b Hotel Miami Airport
Reviewed May 13, 2017via mobile
Upon arrival, my boyfriend and I walked into a lobby where an employee was waiting on hold for a customer- did not acknowledge or look up to notice that there were new customers in the lobby for a solid ten minutes. The customer being helped then needed to swap out coins for dollar bills which took another five minutes (not even kidding). Finally, we walk to the counter without even being greeted or asked how we were doing. Also, price charged was more than our reserved price. The employee looked at the invoice confused and after two minutes stated it was just a room charge "in case something was damaged."
Not too pleased with the outdated appearance of this hotel. Rooms are old and dark. Pictures on trip advisor are a bit deceiving.
Continental breakfast was just "okay".
This place definitely needs to work on customer service skills.
Date of stay: May 2017Not too pleased with the outdated appearance of this hotel. Rooms are old and dark. Pictures on trip advisor are a bit deceiving.
Continental breakfast was just "okay".
This place definitely needs to work on customer service skills.
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trisha M, General Manager at B&b Hotel Miami Airport, responded to this review
Responded May 15, 2017
Dear Valued Guest,
Thank you so much for taking the time to write a review. We truly appreciate your comments and will IMMEDIATELY address your customer service comments. It is very important that we provide fast and friendly service to all guests and I can promise you that I will work on this starting right now. We hope to have the opportunity to show you that you encountered a one time occurrence and that we will be the place to go for excellent customer service. I thank you again and hope you have a very nice day.
Thank you so much for taking the time to write a review. We truly appreciate your comments and will IMMEDIATELY address your customer service comments. It is very important that we provide fast and friendly service to all guests and I can promise you that I will work on this starting right now. We hope to have the opportunity to show you that you encountered a one time occurrence and that we will be the place to go for excellent customer service. I thank you again and hope you have a very nice day.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews holiday inn express miami airport front desk staff short stay stayed for one night cruise port ihop shuttle
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K1661YQsusans
Merton, Wisconsin
3
via mobile
Date of stay: February 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trisha M, General Manager at B&b Hotel Miami Airport, responded to this reviewResponded May 15, 2017
Dear Valued Guest,
Thank you for taking the time to write about your recent visit at our hotel. We are glad you found our hotel to be clean with a helpful staff and close to the airport, convenient for your 5am early morning flight. We look forward to the opportunity to see you again and wish you a very nice day.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PeggybNewfoundland
Conception Bay South, Canada
3817
Hotel very clean. Spent 3 nites before a cruise and was excellent value for the price. Would definitely stay there again. Free WiFi and Breakfast which was hot and cold. Bed were comfortable and very convenient if you have a rental car.
Date of stay: April 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trisha M, General Manager at B&b Hotel Miami Airport, responded to this reviewResponded May 15, 2017
Dear Valued Guest,
Thank you for taking the time to write about your recent visit with us. We are all so glad you found our hotel very clean and an excellent value for the 3 nights prior to your cruise vacation. We look forward to seeing you again and hope you had a great time on your cruise! We all wish you and your family a wonderful day!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
445eduards
5
Its very conveniently located next to IHop, Mcdonalds. The beds were comfy and bathroom was nice. Had a nice hot breakfast before leaving in the early morning airport shuttle. The cinnamon rolls were a nice addition to the breakfast.
Date of stay: February 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trisha M, General Manager at B&b Hotel Miami Airport, responded to this reviewResponded April 10, 2017
Dear Valued Guest,
Thank you for taking the time to write about your recent visit with us and for rating us 5 stars! We are so glad you found our rooms have comfy beds and nice bathrooms along with a nice hot morning breakfast and reliable Miami Airport shuttle service all in a convenient location near dining. We look forward to seeing you again the next time you visit the Greater Miami airport and port area and wish you a great day!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
649martyj
Virginia Beach, Virginia
202135
via mobile
Spent a night here on way to Bahamas, room was nice and breakfast was good. There were lots of places to eat close by. I would stay here again over the Crown Plaza which we stayed at last time before a cruise.
Date of stay: March 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trisha M, General Manager at B&b Hotel Miami Airport, responded to this reviewResponded March 29, 2017
Dear Valued Guest,
Thank you so much for taking the time to write about your recent visit with us during your layover at the airport. We are honored to hear that you would stay here over a higher brand hotel and are so glad you enjoyed your room, morning breakfast and convenient location. We truly look forward to seeing you again the next time you travel through the Greater Miami airport and port area and wish you a wonderful day!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lajacobspnr
St Augustine, FL
12544
We spent the night before our flight out of Miami Airport at the Holiday Inn Express CT Miami Springs. We were very pleased with our stay with the location and closeness to the airport, the free airport shuttle, the very nice and clean room and the free buffet breakfast. The service is very good as was the free wifi. We booked the Fly and Stay package to be able to leave our car their for the week free of charge. We would definitely return here again.
Room tip: We were on the top floor (6) which helped curtail the road noise
Date of stay: March 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trisha M, General Manager at B&b Hotel Miami Airport, responded to this reviewResponded March 29, 2017
Dear Valued Guest,
Thank you for taking the time to write about your recent visit with us and for rating our hotel 5 stars!!! We are so glad you were pleased with your stay and enjoyed our convenient airport location with nice and clean rooms and a great morning breakfast. Thanks for mentioning the great service and wifi services too. We look forward to seeing you again for your next visit to the Greater Miami airport and port area and wish you a wonderful day!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.