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“Smelly rooms” 2 of 5 stars
Review of Holiday Inn Miami International Airport

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Holiday Inn Miami International Airport
Ranked #6 of 12 Hotels in Miami Springs
GreenLeadersSilver level
2 reviews
“Smelly rooms”
2 of 5 stars Reviewed May 8, 2013 via mobile

We stayed in hotel I night April 20th pre cruise the hotel was booked as a package deal 4 months earlier sold as a luxury miami hotel. We have stayed in many holiday inns before.
When we arrived late Saturday after delayed flight and missed connection we were told the room we had been allocated had a party going on on that floor which was extremely noisey and there was no way we would get any sleep as it wasn't going to finish until 1am and the only other room they had left was a smoking room. As we had been travelling for over 20 hours and all we wanted to do was get to bed we accepted this. The stench of the smoke was so bad the pillows and the bed stunk of smoke we left the air conditioning on to try to help but this was so old and noisey sounding like a generator. Even after leaving the hotel we could smell the tobacco on even our suitcases. The receptionist did say if the smell was too bad they could send someone up with fabreeze to mast the smell but it would have taken a lot more then this to mast the smell.
My advice is if you are a non smoker under no circumstances accept one of these rooms as soon as you get out the lift the smell hits you.

Stayed April 2013, traveled as a couple
Helpful?
Thank Jayne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Miami International Airport, responded to this review, May 29, 2013
Dear Jayne O,

Thank you for taking the time to relay your comments regarding our property during your recent stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I apologize for any inconvenience the condition of the room and the level of noise caused you during your stay. I have taken note of your valuable comments and would share these with our management team for the purpose of bringing improvements needed. Although we were not able to exceed or at least be at par with your expectation, we hope you give us another chance to change your perception of our hotel.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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709 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
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English first
Charlotte, North Carolina
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 8, 2013

The hotel is okay. The lobby and staff are very friendly. The room, however, left much to be desired. The outlets were coming out of the wall (that is if you could find one). The air conditioner is super loud so you have to choose between the noise or a hot room. The bathroom was super small and in direct view of the window. Stay if you need to, but luxury this place is not.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank alegaiter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Miami International Airport, responded to this review, July 5, 2013
Dear alegaiter,

Thank you for the detailed review of our hotel. It is good to know that you found the staff friendly. I sincerely apologize for the experience you had over the room's condition. Your comments are being reviewed by the hotel's management and appropriate action will be taken. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is. I sincerely hope that the next time you are in Miami Springs you will give our hotel another try.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Switzerland
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed May 7, 2013

Good hotel, clean rooms, reasonable rates. Breakfast in the top floor restaurant is a must, especially at sunrise. We have spend 1 or 2 nights here every year since 1996 and have always been very happy with the rooms, except for once when we had a room in the second tower.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ehbieng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 7, 2013

Free shuttle from Miami International. Also had a $1 fee for the shuttle to the port of Miami. We thought that was a complete steal of a deal. Saved us a decent amount in taxi fees. the restaurant had a great breakfast. Only problem is that it isn't in the best location to walk to restaurants or grocery stores if needed. Overall it was very good.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, March 26, 2014
Dear Valued Guest,
Thank you for your past stay at our hotel the Holiday Inn Miami International Airport. We appreciate you taking the time to write a review on Trip Advisor and share your experience with others. We have used your feedback to improve our hotel and want to share exciting news.
In 2009 the Holiday Inn Miami International Airport was one of the first properties to re-launch the new improved IHG- Holiday Inn product here in South Florida. This included a major renovation of all public area throughout the hotel, and added new Holiday Inn Hallmarks.
In 2014 the Holiday Inn Miami International Airport renovated AGAIN...... the hotel has BRAND NEW GUEST ROOMS & SUITES. These rooms are beautifully decorated with brand new top of the line furniture, refrigerators and microwaves in every room, larger 40" flat screen televisions, new bedding, additional outlets, and new bathrooms with your choice of a traditional tub or new shower.
The Holiday Inn Miami International Airport has added value: Complimentary Wi-Fi throughout the hotel and in all guest rooms, Complimentary Parking, Complimentary Transportation To/From Miami International Airport, Transportation To the Port of Miami, Signature Car Rental & Juma's Transportation Services on Property (3rd parties), and on-site 24 Hour Lobby Cafe & Room Service, Our Famous Vista Lounge (formerly the Tree Top) with Live Salsa Music on Saturday Nights & Salsa Dance Lessons on Sundays, and my favorite our El Mirador Restaurant with amazing views is located on the 9th floor "Sky Level" the 360 degree view of the City Sky Line will take your breath away.
Looking to book a meeting we have over 3,000 sq feet of flexible meeting space. Our talented culinary staff can cater any event from Weddings to Corporate Events for information about our Meeting & Catering Services and Availability contact catering@himiaia.com.
Please let us know if you need any assistance with future reservations. We would love to have you stay here with us. You can contact our reservations team at reservations@himiaia.com. Thank you for staying with us we appreciate your business.

Warm Regards,
Doreen Latimer
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 5, 2013 via mobile

I am in the middle of a trip in which I am staying in a few Holiday Inns. I arrived here at 9am and was met with the best customer service I have ever received from any hotel - thank you Margot. At other properties I would have been told to go away until 3 pm check in time but not here. Within an hour I was in my room with a complimentary breakfast , goodie box with chips, water etc in and the ability to maximise my time in Miami. The room is clean and is modern with a nice 42" plasma and whilst it is an older property it is just what you need from an airport hotel. Functional with great views of downtown and the airport and a decent pool to top up your tan as well. A free regular shuttle to the airport , shuttle to the cruise terminals for a small charge plus a bus to the huge Dolphin Mall for $ 10 return several times per day just adds to my satisfaction. I will remember the service I received here for a long time.
Well done Margot and well done Holiday Inn Miami Intl Airport.

Stayed May 2013, traveled solo
Helpful?
2 Thank Matt44England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, March 26, 2014
Dear Valued Guest,
Thank you for your past stay at our hotel the Holiday Inn Miami International Airport. We appreciate you taking the time to write a review on Trip Advisor and share your experience with others. We have used your feedback to improve our hotel and want to share exciting news.
In 2009 the Holiday Inn Miami International Airport was one of the first properties to re-launch the new improved IHG- Holiday Inn product here in South Florida. This included a major renovation of all public area throughout the hotel, and added new Holiday Inn Hallmarks.
In 2014 the Holiday Inn Miami International Airport renovated AGAIN...... the hotel has BRAND NEW GUEST ROOMS & SUITES. These rooms are beautifully decorated with brand new top of the line furniture, refrigerators and microwaves in every room, larger 40" flat screen televisions, new bedding, additional outlets, and new bathrooms with your choice of a traditional tub or new shower.
The Holiday Inn Miami International Airport has added value: Complimentary Wi-Fi throughout the hotel and in all guest rooms, Complimentary Parking, Complimentary Transportation To/From Miami International Airport, Transportation To the Port of Miami, Signature Car Rental & Juma's Transportation Services on Property (3rd parties), and on-site 24 Hour Lobby Cafe & Room Service, Our Famous Vista Lounge (formerly the Tree Top) with Live Salsa Music on Saturday Nights & Salsa Dance Lessons on Sundays, and my favorite our El Mirador Restaurant with amazing views is located on the 9th floor "Sky Level" the 360 degree view of the City Sky Line will take your breath away.
Looking to book a meeting we have over 3,000 sq feet of flexible meeting space. Our talented culinary staff can cater any event from Weddings to Corporate Events for information about our Meeting & Catering Services and Availability contact catering@himiaia.com.
Please let us know if you need any assistance with future reservations. We would love to have you stay here with us. You can contact our reservations team at reservations@himiaia.com. Thank you for staying with us we appreciate your business.

Warm Regards,
Doreen Latimer
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
142 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed May 2, 2013

It's a very old hotel. Room is old & outdated. Lobby is newly done and definitely photogenic. So is the bright color on the building exterior. Surprise Holiday Inn allows this standard.

Staff are good & friendly.

Provide free shuttle service to Miami Airport every 30min (24hr) which turns out to be VERY USEFUL. One can buy a weekly metro pass (cover both metro & bus, with airport as the hub) and this saves a lot of taxi fare. One can go to major tourist attractions like South Beach, Dolphin Mall, etc by public transport. It consumes more time though.

There's some fastfood restaurants opposite the hotel.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank ambambamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Miami International Airport, responded to this review, May 15, 2013
Dear ambambamb,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff.

However, We’re sorry we fell below your expectation regarding our room. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Treasure Beach, Jamaica
Level Contributor
86 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed April 25, 2013

We stayed now 4 timesc,and we feel like home,even the barkeeper Austin,knows what we like,the Burgers are very good,the rooms very clean,the front desk staff wonderful,the busdriver to the airport helpfull,round about a very good stay for a very reasonable price,and if you can manage to stay on saturday,dance the night away with a very good cuban bufett,super music,very good,for us a must to be,when it fits

Room Tip: Room 600,very large,larger bathroom,watch the planes
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ownerMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, March 26, 2014
Dear Valued Guest,
Thank you for your past stay at our hotel the Holiday Inn Miami International Airport. We appreciate you taking the time to write a review on Trip Advisor and share your experience with others. We have used your feedback to improve our hotel and want to share exciting news.
In 2009 the Holiday Inn Miami International Airport was one of the first properties to re-launch the new improved IHG- Holiday Inn product here in South Florida. This included a major renovation of all public area throughout the hotel, and added new Holiday Inn Hallmarks.
In 2014 the Holiday Inn Miami International Airport renovated AGAIN...... the hotel has BRAND NEW GUEST ROOMS & SUITES. These rooms are beautifully decorated with brand new top of the line furniture, refrigerators and microwaves in every room, larger 40" flat screen televisions, new bedding, additional outlets, and new bathrooms with your choice of a traditional tub or new shower.
The Holiday Inn Miami International Airport has added value: Complimentary Wi-Fi throughout the hotel and in all guest rooms, Complimentary Parking, Complimentary Transportation To/From Miami International Airport, Transportation To the Port of Miami, Signature Car Rental & Juma's Transportation Services on Property (3rd parties), and on-site 24 Hour Lobby Cafe & Room Service, Our Famous Vista Lounge (formerly the Tree Top) with Live Salsa Music on Saturday Nights & Salsa Dance Lessons on Sundays, and my favorite our El Mirador Restaurant with amazing views is located on the 9th floor "Sky Level" the 360 degree view of the City Sky Line will take your breath away.
Looking to book a meeting we have over 3,000 sq feet of flexible meeting space. Our talented culinary staff can cater any event from Weddings to Corporate Events for information about our Meeting & Catering Services and Availability contact catering@himiaia.com.
Please let us know if you need any assistance with future reservations. We would love to have you stay here with us. You can contact our reservations team at reservations@himiaia.com. Thank you for staying with us we appreciate your business.

Warm Regards,
Doreen Latimer
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Miami International Airport

Property: Holiday Inn Miami International Airport
Address: 1111 S Royal Poinciana Blvd, Miami Springs, FL 33166-7318
Phone Number:
Location: United States > Florida > Miami Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 12 Hotels in Miami Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Miami International Airport 3*
Number of rooms: 219
Official Description (provided by the hotel):
The signs of change are everywhere at the Holiday Inn Miami International Airport hotel. From our iconic signs to our genuine service, from our lobbies to our linens, you'll see the difference the moment you arrive. We invite you to come see for your self, the newly re-launched Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Miami International Airport Hotel Miami Springs
Miami Springs Holiday Inn
Holiday Inn Miami Springs

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