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Reviewed 4 weeks ago

Room was nice but there were several problems with room 525. Thermostat could not be controlled. Air conditioner left big puddle of water underneath on floor at foot of bed. Was freezing when we came a in and they had to just cut it off, but needed it in middle of night. Loud squeeling noise continually all night long made it difficult to sleep. Thought it was coming from pipes in bathroom but don't know. Water in shower barely lukewarm. Maybe it was just that one room. They gave us $18 discount. Not really happy about our stay.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Starkes123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian S, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this reviewResponded 3 weeks ago

Dear Starkes123,

Please accept our sincere apologizes for the concern you encountered during your recent visit. The issue with the A/C you describe is certainly not up to the level of service we strive to deliver to our guests. We are working with our team to address and correct this to avoid recurrence going forward. Your feedback is genuinely helpful, as it is the first step in identifying areas where we can improve. We appreciate your loyalty and we do hope that you would consider staying with us again in the future.

Warm Regards,
Director of Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

The hotel is very nice. I had a deluxe double it was HUGE. The morning manager was very kind and helpful. Free airport and cruise ship shuttle makes this a gem. The parking is horrible however small lot but we made the best.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank keidra01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian S, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this reviewResponded 4 weeks ago

Dear keidra01,
We are delighted to hear that you enjoyed our comfortable accommodations and thrilled to know our staff was accommodating and friendly. We appreciate your feedback and will be discussing your comments regarding our parking as a team to see where adjustments are needed. We look forward to welcoming you back soon!
Warm Regards,
Director of Customer Service

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Reviewed August 27, 2019 via mobile

The being of our experience started at Miami airport with the shuttle service . The driver was very courtesy and expedient get us to our hotel . The receptionist at hotel was extremely friendly they let us check in early then normal which was great . They set up my shuttle for the follow day to cruise for 12 because all the shuttles were full permitting us to stay in our room. 12 The room was pretty and spacious and very clean. Breakfast was delicious and warm with a good variety . Overall this hotel is a great choice .

Date of stay: August 2019
Trip type: Traveled with family
1  Thank Bravo183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian S, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this reviewResponded August 29, 2019

Dear Bravo183,
Thank you for taking the time to post a review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
Warm Regards,
Director of Customer Services

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Reviewed August 21, 2019

AWESOME This place is very clean and nice you get more than you pay for. The staff are very hospitable and the service is beyond excellent, when you need somewhere to stay while in Miami make them your only choice. It's a Comfort Suite indeed.

Date of stay: August 2019
2  Thank TheAndersons1708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian S, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this reviewResponded August 22, 2019

Dear TheAndersons1708,

Thank you for your review. You certainly made our day with your high praise of our hospitality. We are strongly committed to providing outstanding customer service and thank you for acknowledging our hard work. Please visit us again soon.

Warm Regards,
Director of Customer Service

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Reviewed August 16, 2019 via mobile

Stayed here on Monday evening before driving down to Orlando the next day.
Check in was quick and receptionists polite and happy.
Room was clean. Very noisy during the night. We could hear next door and other people outside our door chatting at 2am.
Breakfast was ok. Normal stuff like toast, muffins, waffles etc.
Very close to the airport and directly next door to a circle K petrol garage. McDonald’s was walkable but the area felt a bit sketchy so I wouldn’t do it if on your own.

Date of stay: August 2019
Trip type: Traveled with family
Thank Ryles40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian S, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this reviewResponded August 22, 2019

Dear Ryles40,

We love welcoming our valued guests, such as yourself, to our property. We are pleased to know you enjoyed the customer service provided by our wonderful team. We apologize that the noise levels you encountered were not reflective of our typical guest experience, and we hope you let our team members know so that we could address your concerns while on site. We look forward to hosting you again and are confident we can provide you with an even more exceptional visit.

Warm Regards,
Director of Customer Service

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