A friend and I made reservations with this hotel and pre-paid for shuttle service from the airport, and were told to call when we landed, since the shuttle ran EVERY 15 minutes. We called on arrival, were told where to meet the shuttle, again, every 15 minutes. After 1 hour 20 minutes and 5 phone calls to the hotel (once they hung up and another were put on indefinite hold) our driver shows up, acting pissy, and yelling, yes yelling that he doesn't speak English, pointing to his watch saying " One Hour, one hour" ! As soon as we got in the van, he immediately made a call and continued to rant to someone, and of course we couldn't understand but could tell he was angry. When we got to the hotel, he unloaded our bags, rushed inside to the counter and began ranting again !!! When we finally started to check in, all we heard was "I'm sorry, Mam." from the girl at the counter ( who was the one who was on the other end of the phone ).
And as far as the free shuttle the manager speaks about, that was not available. We had to pay the next morning $10.00 pp to the port and pre-pay $10.00 pp to return and drive us to the airport after our cruise.
I have no qualms with the cleanliness of this hotel, but be aware that they are NOT honest when you are making your pre-travel plans. And as far as this Driver for their night time airport service, he should enter some anger management classes, and maybe a invest in some English tutoring .
- Official Description (provided by the hotel):
- Whether you're traveling for business or pleasure, Comfort Suites Miami Airport North gives you plenty of space to relax and regroup. A premier option among Miami suite hotels, the brand new Comfort Suites® Miami Airport North is just 5 minutes from Miami International Airport and offers free transportation to both the airport and the Port of Miami. ... more less
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- Also Known As:
- Comfort Suites Miami Airport North Hotel Miami Springs