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“Very pleased for a brief 12 hour MIA layover” 4 of 5 stars
Review of Comfort Suites Miami Airport North

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Comfort Suites Miami Airport North
Ranked #3 of 12 Hotels in Miami Springs
Certificate of Excellence
so. California
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Very pleased for a brief 12 hour MIA layover”
4 of 5 stars Reviewed August 18, 2013

Needed someplace to get some quick rest between flights. Shuttle arrived approx. 5-10 minutes after calling for it. Makes sure you get on correct shuttle as there is another hotel with very similar name! The hotel is located about 5 minutes from the airport in an industrial, not very nice area, but the hotel itself is wonderful! No, I wouldn't have walked anywhere at 10pm to get food, even with my burly husband! There were delivery restaurant options available, even 24 hour service.

The staff was pleasant, quick, and experienced. The nice, clean room was large and very comfortable for a family of 4. So nice to have 2 Queen beds and not doubles AND a pullout couch! The breakfast was good with the usual items. Shuttle service back to the airport was on the hour and the half and was very prompt.

Although we had HORRIBLE service/luck with Miami airport itself both coming and going, IF we ever stay in Miami again and need to be close to the airport, I would DEFINITELY book here again!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cotomom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, September 3, 2013
Dear cotomom,

Thank you very much for your posting on TripAdvisor of your stay at the Comfort Suites Miami Airport North. We love hearing back from guests who had a good experience while staying at our hotel. I am glad to hear that you were able to utilize our free shuttle service to and from the airport, and that it operated in a timely manner. Our complimentary amenities such as our breakfast buffet and hotel wide WiFi are in place for our guests to use as much as possible. Positive reviews like yours really boost the morale of the workplace here, and I will be sure to pass along these kind words to all of our staff. On behalf of the Comfort Suites team, I would like to thank you again for your posting, and it would be our pleasure to have you stay with us again.

Sincerely,

Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,177 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (157)
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English first
Atlanta, Georgia
Level Contributor
286 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed August 18, 2013 via mobile

I give it high ratings for what it is. An airport hotel. This would not be my choice for a vacation. It is a fairly new hotel. Rooms were very nice. Bed was comfortable. Breakfast had many options. Cons; the front desk was blaring their music before. 6:00 am and I could hear it way down the hall from my room. Very annoying. But I did ask her to turn it down and she did. I would come back if I fly out of Miami again.

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, August 19, 2013
Dear Susan B,

Thank you very much for your feedback on your stay at the Comfort Suites Miami Airport North. I am glad to hear that after your stay with us, you will likely return to our location if coming to Miami. Our hotel prides itself on the complimentary amenities we provide to our guests including, free breakfast buffet, free transport to and from the airport, and a free shuttle to the Port of Miami if the guest is cruising. I am sorry to hear about the music early in the morning, and I will look into that to make sure it does not happen again. We value all of our guests’ feedback, especially when it helps us learn from our mistakes like yours. We appreciate you staying with us at the Comfort Suites, and thank you again for the positive review of our hotel.

Sincerely,

Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Falls, NL
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 17, 2013

My husband two teens and I stayed aug 2013 while waiting to go on the carnival breeze cruise. Very upscale feeling, received complimentary drinks at the bar, and breakfast was good. Very comfortable and clean rooms and very spacious. Will be staying again post cruise for 2 nights... Loved our stay!

Room Tip: 3rd floor very quiet
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank jdwalsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, August 19, 2013
Dear jdwalsh,

Thank you for staying with us at the Comfort Suites Miami Airport North, and for a posting a glowing review of your stay on TripAdvisor. Our hotel recently opened, and our staff works hard every day to make sure it looks the same as it did on opening day. A guest recognizing our hard work is what makes this job so special, and I will be sure to relay your message to the staff. I am very pleased to learn that you enjoyed your stay. Thank you once again for this review, and we hope to have you back here as a guest sometime soon!

Sincerely,

Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monticello, Minnesota
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 15, 2013

We were promptly picked up from the Miami airport after I had made the call. Once at the hotel, the staff was friendly and helpful. The common areas were clean and our room was comfortable and nice. We took the shuttle to the Port of Miami the next day and once again, the staff was friendly. I would definitely stay here again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Amy_Rob0321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, August 19, 2013
Dear Amy_Rob0321,

Thank you so much for the review you posted on TripAdvisor informing us of your stay at the Comfort Suites Miami Airport North. I am glad to hear that our complimentary shuttle service arrived in a timely manner to pick you up from the airport. Once the guest calls our hotel, the driver is immediately informed of their whereabouts and proceeds to pick them up. I am also glad to hear that your accommodations were clean and comfortable upon your arrival. I will be sure to notify the staff to keep up their good work. Again, thank you for the review, and it would be our pleasure to have you as our guest again in the future.

Sincerely,

Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, az
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 10, 2013

This hotel is located in a very busy part of Miami. That said it is a newer hotel and has a cleaner feel about it. The rooms are nice but the rude uncaring staff ruin the experience. Tried to check in at 3:00 and was made to wait until 4:30 to get a room even though I had made my reservation a week prior. Some of the staff spoke English but none of them seemed to care at all almost as if the were doing me a favor by letting me stay here.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Mister_Travler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Ontario, Canada
Level Contributor
2 reviews
5 of 5 stars Reviewed August 6, 2013

Very very clean, good breakfast, timely shuttle service to the hotel, very professional staff. The rooms are very comfortable. The beds are very nice and linens look very clean. There is nice sofa to sit if you need extra space. It provides with good coffee maker. The bathrooms have good space and look renovated. It has an exercise room with good machines and breakfast in the morning is fresh with good variety of options like pancakes, waffles, toast, eggs, orange juice, etc. It has a computer and printer in case you need a last minute printout of any of your files.

Room Tip: The suites are bigger and they have a very nice living area.
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Clara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, August 7, 2013
Dear Clara B,

Thank you for taking the time out of your day to post a review of your stay at the Comfort Suites Miami Airport North. Our hotel recently opened, and we work hard every day to maintain the same cleanliness it had on opening day. I am glad to learn that you were able to take advantage of our complimentary shuttle services and our breakfast buffet. We do everything we can to ensure that our guests have the best experience possible. Hearing about guests who enjoyed their stay is what makes our job special each and every day. Thank you again for the review, and for choosing Comfort Suites as your hotel destination on your visit to Miami.

Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellenwood, GA
Level Contributor
66 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 5, 2013

Stayed at this hotel for one night. First the good: Hotel was in a good location and in good proximity to the Port of Miami. Beds were comfortable, room was clean, space was ample for four.

Now the not so good: I asked for directions to the cruise port. The manager on duty said to me the shuttle can take you. I said I have a car and have already pre-paid parking at the port, I just needed directions. He said just follow the shuttle. I thought either he didn't know the directions, or was just not interested in providing them. Then, we got to the room. We needed to use the pull out, there were no linens for the pullout and additional towels. I called and requested linens for the pullout and three sets of towels. The man who came brought me a set of sheets and 3 large towels. I called back to inform them that I did not get face towels, a pillowcase and a blanket. The man came back to bring me 3 face cloths and informed me in a very agitated and rude voice that I should have asked for everything at once and that he did not have time to keep running back and forth to my room. I informed him that it was not my fault the room did not have everything that was required. So I went down to the front the desk and informed the manager that I still needed a blanket and a pillowcase and to please not send that man back to my room. I informed the manager of his rudeness and that I did not appreciate his tone of voice with me.

The next morning I go down for breakfast. The front desk had given me a voucher for 4 since there were 4 of us in the room. The wheat bread in the bin was stale. I informed the lady working in the area that the wheat bread was hard and stale, she said in a rude voice "well use white bread, and I need your voucher". I informed her that the voucher was for 4 people and the other 3 needed to come eat as well. Then she told me keep the voucher. The amazing thing is I was the only one asked for the voucher although there were several other guests of the hotel eating in the area.

I am not sure what was going on with the attitudes of the employees of this hotel, but clearly something was bothering them.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank ROWM2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Miami Airport North

Property: Comfort Suites Miami Airport North
Address: 657 Minola Dr, Miami Springs, FL 33166-6039
Phone Number:
Location: United States > Florida > Miami Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 12 Hotels in Miami Springs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Miami Airport North 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Whether you're traveling for business or pleasure, Comfort Suites Miami Airport North gives you plenty of space to relax and regroup. A premier option among Miami suite hotels, the brand new Comfort Suites® Miami Airport North is just 5 minutes from Miami International Airport and offers free transportation to both the airport and the Port of Miami. ... more   less 
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Also Known As:
Comfort Suites Miami Airport North Hotel Miami Springs

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