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“The hotel is terrible”
Review of Hotel Aladdin

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Hotel Aladdin
Ranked #12 of 16 Hotels in Miami Springs
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“The hotel is terrible”
Reviewed September 29, 2013

I had a terrible experience the room ac didnt work the room smelled like humidity the front desk young lady was very very rude!!! I would never step foot in the hotel again. They changed me two three rooms and all three rooms where missing something no radio, dirty!!!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jennpapo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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170 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • French first
  • German first
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English first
Greenville, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 12, 2013

Even thought this hotel seems to be modernized, it doesnt provide you with the basic needs you could need like towels, iron, microwave, heavy blankets. The king bed was to twin beds attached instead of one king bed. It also has an electronic gates that would not be open unless the receptionist is busy. I came back at 12 a.m. and had to wait five minutes for the gate keeper to open the gate for me. Also, if you want to leave the hotel for a while, you need to wait for the gate keeper to open it. They seem to be careful and want to secure their gusts, but it shouldnt be by this way. Any way, I digested the situation and my wife enjoyed staying there, but me never ever......... there are too many hotels to go to if you do not want to face what I faced.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ahmad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 8, 2013

If you are going to stay at this hotel, BYOE! Bring your own EVERYTHING! They do not provide TOWELS, COMFORTERS or an IRON. I created an account just to write a review about this ridiculous hotel. When I first booked and arrived at the hotel, I thought it was a great deal. The rooms were modern and most come with your own garage but I quickly discovered that the hotel didn't even provide the basic amenities such as towels to shower with, a comforter or some sort of heavy blanket on the bed, or an iron and ironing board. I read reviews before booking that said they did not provide enough towels but I thought maybe that was a fluke. When my husband and I checked in, there were 2 big towels but only 1 small one. I called the front desk and they told me someone would be right up...they never came. Fortunately I had a bag of clean laundry in my car with a washcloth in it. The next morning, I called down and asked for a small towel and they said all the towels were dirty and being laundered...When I came back at the end of the day, my room had not been cleaned and of course, no towels delivered. I called and they actually brought 2 up. However, the following day, although my room was cleaned, they only left 2 big towels and NO small washcloths. I called front desk and the girl said she was sorry but the washing machine had broken about 4 hours earlier and thats why they didn't have any towels. I told her I had an early morning flight and needed to shower and she just said sorry. I went down to the lobby to demand a refund which she refused. I told her that this was not a one time occurrence because I read the reviews and I had been begging for towels for all 3 days I was there. The housekeeper was finally able to steal a towel out of one of the unoccupied rooms but only after I pitched a fit.

Next item to bring...a comforter. The hotel does not provide comforters. The only thing covering my bed was a thin white sheet. We were in the process of moving so I fortunately had a comforter in my car or else we would have frozen. Again, front desk girl said it should have been a blanket but I dont believe her. Just like she lied about the washing machine just breaking, she lied about the "missing" comforter.

Like another reviewer said, if they were low on money when building this hotel, they should have left out the Bose speakers, recessed lighting and rain shower head and instead opted for towels and comforters on the bed. Oh, and an iron would be nice too.

Room Tip: Suites have private garages...but no towels so STAY AWAY
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brittene W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 10, 2013

My husband is an architect, when we opened the door we were surprised. He loves this hotel . its interior design is awesome ,I've never seen the similar one even at expensive hotels in the USA.
its so clean, and modern, every thing is so great, I have lots of experiences in different hotels, absolutely I would book it again and I would recommend it to all my friends.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gagoolkhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 18, 2013

We booked this hotel 20 mins before arrival, needed a sleep before going to the airport. The rooms are very modern, and the bathroom is gorgeous. However the receptionist wasn't very welcoming, she sent us to the wrong building first, and when the key from the room didn't work she didn't come herself, but told us to come. They have also have a free welcoming drink, and extremely cheap beer in a minibar - 3 for 10 bucks. But my friend saw a cockroach in the room. So if you're looking for a night to spend before going to the airport - it's pretty good! For longer - probably not.

Room Tip: Second building, room 314 - absolutely no noise from the airport.
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jacckie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 13, 2013

Initial room ok until about an hour on when we noticed bugs climbing out of the sink and into our bag.also noticed them over our bed. Asked to be moved rooms which we did with no hassle.arrived at new room very creepy have to walk through dark garage with no light. Got in and a mirror on the ceiling (really should have read reviews) glass shower no privacy a laughable experience a story to tell but will not be returning close to airport definitely don't stay if you have kids. Did I mention there was two different types of bugs!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mackay88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAYFIELD HEIGHTS
Level 5 Contributor
88 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed March 5, 2013

This was a wierd experience, both good and bad...

First, the girl behind the desk asks me for my passport. I'm now guessing they don't have many Americans staying at this hotel. Then she won't check me in because their internal reservation number didn't match the reservation number from the web portal I used. I had to wait for 20 minutes for a manager to come and tell her it was OK.

So I get my room assignment and am told to park in that room's garage. Yes, each room on the ground floor (actually 2nd floor) has its own garage with its own electric garage door. You enter the room via a RF ID card from the garage.

So I open the door and it is completely dark. I see a glowing light on the wall and try pressing it. Nothing. I finally put the RF id card to it and all the lights come on. So I proceed up the stairs to the room (there is nothing downstairs except the garage door entrance). About halfway up, the lights go out. Complete darkness (the room has no exterior windows ecxept for a frosted mini window in the bathroom). I fumble up the steps with my luggage and am lucky I didn't kill myself.

Anyway, I used a flashlight I carry to go back downstairs and reactivate the lights. Again they go out almost immediately. It took me a while to figure out you had to keep the RF id room key in the slot behind the light switch reader. IT WOULD HAVE BEEN NICE IF THEY HAD TOLD ME THAT FIRST!

The room is beautiful. Artwork, sculptures, furnishings, color, etc... The toilet is behind a swinging glass door as is the shower (huge walk in shower with the spout directly overhead, not on the wall). No privacy there. Anyone in the room can see into the toilet and shower. Looks great and if that isn't an issue, fine.

Then I notice some odd things...
-No hand towels or wash rags. Only two shower towels.
-No blanket/comforter on the bed, just a fitted sheet and bottom sheet.
-No closet or ANY PLACE to hang clothes.
-No place to set luggage except on the floor.
-No soap dish in the shower, IE no place to put the soap except on the lip just above the ground.
-The TV is a 23" computer monitor with a tuner. There is a Bose sound system, but the TV sound wouldn't come out of it, so I could never hear the TV.

While I was waiting at check-in, three others had inquired about no blanket and small towels. She told them they were out, so I didn't bother even asking for them.

Lastly, at checkout, they told me I would have to wait 5 - 10 minutes while they checked the room to ensure I had not used the mini-bar. That was very aggravating. Having not used anything, I just walked out despite their protest.

Overall a negative experience with a few nice amenities but missing some key basics.

Room Tip: Get a room with a garage. Check the room immediately for all the necessities.
See more room tips
  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JEFFREY K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Aladdin

Property: Hotel Aladdin
Address: 901 S Royal Poinciana Blvd, Miami Springs, FL 33166-7314 (Formerly Royal Poinciana Inn)
Location: United States > Florida > Miami Springs
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #12 of 16 Hotels in Miami Springs
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hotel Aladdin 3*
Number of rooms: 60
Official Description (provided by the hotel):
Adults only, couples only hotel. ... more   less 
Reservation Options:
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Also Known As:
Alladin Hotel Miami Springs

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