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“Decent Place with Excellent Service”

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Hotel Indigo Miami Lakes
Ranked #2 of 4 Hotels in Miami Lakes
Certificate of Excellence
Reviewed March 30, 2014

Miami Lakes seemed like a nice place and it was. The hotel eventhough it has nice decoration in the rooms looked kinda of old. Nonetheless friendliness of staff was awesome and food was also good. Eventhough we had a continental breakfast it had big servings and tasted good. The door´s hinge lock or latch was loose and we could hear a little of the outside noise so we didn´t feel 100% safe and the pool was out of service but otherwise the attention was simply excellent. We would probably return.

  • Stayed: March 2014, traveled as a couple
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Thank dmcastro81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this reviewResponded March 31, 2014

dmcastro81 - Thank you so much for allowing us to hear about your recent experience at Hotel Indigo Miami Lakes. We appreciate your valued comments and will be sure to share them with our team. We apologize if any of the issues you encountered caused you any inconvenience during your stay. We are hoping to launch our property refresh/renovation soon and make this wonderful property even better. We look forward to your next visit.

Thank you for sharing and we wish you safe travels.

Jorge

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117 - 123 of 349 reviews

Reviewed March 22, 2014

Man, this place was a disappointment. It's a really cool facility, with a pool in the middle of several separate buildings. With lots of lush greenery, the courtyard is private and really nice. The floor-to-ceiling windows in the rooms are great also, and they are very nice and spacious.

But, it seems like the rooms are really showing signs of neglect. First, no fridge? Isn't this basic by now? Also, the TV was not good - failed once, and then was kind of fuzzy (not HD, seemingly) when it did work. Other signs of missing maintenance: wall damage that has been patched (poorly) and not yet repainted, desk chair that tilts to the left (it's broken), a very slow shower drain, bedspreads with pulls and stains (eek!), access key failures (nobody's key could unlock the pool doors). Just lots of awkward moments in a 3-night stay.

  • Stayed: March 2014, traveled with family
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1  Thank TkeThFmly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this reviewResponded March 24, 2014

TkeThFmly - Thank you for sharing your recent experience with us. We are disappointed to hear about some of the conditions you encountered during your stay and truly apologize for this. We are reviewing your comments with our management team to ensure best practices are in place and being maintained in our guestroom maintenance program. We are also currently working on our refresh/renovation project launching this summer and we are very excited about it. Again we apologize for not meeting or exceeding your expectations and we are hopeful you will give us another opportunity to turn your experience around. You can contact me at jorge.ferbeyre@grahamhospitality.com as I would like to personally ensure you next experience is a memorable one.

Thank you again for sharing and we wish you safe travels.

Jorge

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Reviewed March 18, 2014 via mobile

Place was great. Really nice room. Very clean and really big. Great bathroom. Eddie at the front desk was really nice and very helpful. We will stay here every time we are in town. Great location and beautiful golf course. Great pool. Very nice outside seating.

Stayed: March 2014, traveled with friends
1  Thank Typethetruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this reviewResponded March 23, 2014

Typethetruth - We were glad to hear you had a great experience and appreciate you sharing this with us. We also want to thank you for recognizing Eddie and we will be sure to share this with him as well as the rest of our team. We look forward to the next opportunity to be of service to you.

Thanks again and safe travels

Jorge

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Reviewed March 13, 2014 via mobile

Hotel is not far from downtown miami, like a 20 minute ride. Got an upgrade to a suite as I'm an IHG platinum, room was huge and bed was great. Some of the furniture has stains and the sofa is in not great condition. Shower was perfect. The only thing that was a little annoying is that the cleaning lady would park her trolley in the middle of the hallway, making it impossible to pass by either side of the trolley.

Stayed: March 2014
Thank garthurreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this reviewResponded March 14, 2014

garthurreview - Thank you for being an IHG rewards member and for sharing your recent experience with us. Our team was happy to hear you enjoyed your stay and appreciate some of the helpful comments you have provided. We apologize for the inconvenience with the housekeeping carts and have reviewed proper placement with the housekeeping team to ensure they do not hinder our guest’s mobility. We also acknowledge that some of our furnishing are showing some wear and are preparing to finalize a property refresh/renovation plan that will launch this summer. We are excited about the upcoming changes and know you will be as equally excited one completed.

Thank you again for sharing and we wish you safe travels.

Jorge

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Reviewed March 11, 2014

I booked two rooms for three nights. The rooms were both okay; perhaps, a little dodgy. All the rooms are very different, painted in "island" colors. The furniture was a jumble of cast-offs, nothing matched. Our room was a large suite. AC and bathroom were great. Eddy at the front desk is "top-notch", very helpful on two occasions.

The grounds are in need of help, fallen leaves about the pool area. Spider webs hanging off the eves. Two feral cats in the common area adjacent to the pool. No towels available in the pool area. The restaurant was dreadful. I usually avoid hotel restaurants in the US; but, we got in late, about 8:00 PM. We waited at least 30 minutes for a quesadilla and a club sandwich. Both were bordering inedible. Both were tepid. We were the only people eating at that time. The bartender was also running room service orders.

Management needs to step in and turn things around before we see this hotel on "Hotel Impossible"

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank Latty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this reviewResponded March 14, 2014

Latty - Thank you for sharing your experience with us and for allowing us some insight into your recent stay. Our team appreciates your feedback and offers our sincerest apologies for some of the items you encountered that were below your expectations. We are reviewing your comments with our team to identify where we fell short and taking corrective action. We would also like to thank your for recognizing Eddy for his efforts and we will be sure to share this with him personally as well as the rest of the team.

Once again thank you for your time and we wish you safe travels.

Jorge

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Reviewed March 9, 2014

Thank you Hotel Indigo for a pleasant experience. I look forward to more visits at your hotel. The front desk allowed me to have a late checkout at 130pm. The rooms were nice and the service was good. A spider web on the balcony was the only con. I recommend Hotel Indigo if you are looking for something different than a Holiday Inn type of hotel.

  • Stayed: March 2014
    • Value
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Thank Alfredo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this reviewResponded March 14, 2014

jacob l - It was our pleasure to be of service to you and we thank you for posting your review of Hotel Indigo Miami Lakes. Our apologies about the spider webs. Although our lush tropical gardens are a sanctuary for our guests, nature tends to want to be noticed at times as well.

Thank you again for sharing and we wish you safe travels.

Jorge

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Reviewed March 6, 2014

This is a quaint hotel. There is a welcoming lobby, and little restaurant/bar.

The hotel is set up with about 4 different buildings; some two floors high, some three floors high. My room was spacious. The room was however incredibly humid. We tried to adjust the thermostat often (stayed a week & a half). My clothes were damp/ wet... One day there was moisture on my watch that was on the nightstand. My books warped from the moisture too. Our room did not have a balcony or window that opened, so we couldn't figure out how to control that issue.

The pool area is cute and cozy.

I did like the landscaping too.

There's a free shuttle that takes you to Shula's Restaurant and the little town area. There are some restaurants, shops and a movie theatre in the area.

Stayed: January 2014, traveled on business
Thank JulesReviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this reviewResponded March 14, 2014

JulesReviews - We appreciate you sharing your experience with us and we hope you enjoyed your stay. We were sorry to hear about the issues you encountered with the ambient temperature in your room but appreciate you sharing this with us. Thank you for choosing to stay at Hotel Indigo Miami Lakes and we hope to have another opportunity to be of service to you in the near future.

Safe Travels

Jorge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Miami Lakes

Address: 7601 Miami Lakes Dr, Miami Lakes, FL 33014-6880
Phone Number:
Location: United States > Florida > Miami Lakes
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Miami Lakes
Price Range: $135 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Miami Lakes 3.5*
Number of rooms: 86
Official Description (provided by the hotel):
Imagine a 100% smoke-free sophisticated boutique hotel, whose focus is delivering a unique guest experience. Quite deliberately the Hotel Indigo Miami Lakes Florida has been designed as an urban oasis for travelers who look to escape from the common hotel. We offer the convenience of a 24 hour fitness center, pool, Phi Restaurant and are located on a Don Shula s Golf Course and right next door to .the Original Don Shula SteakhouseLocated just minutes from Miami International Airport (MIA) and Opa-Locka Airport, Hotel Indigo Miami Lakes provides convenient access to Main Street Miami Lakes. Nearby attractions include: South Beach, Dolphin Stadium, Don Shula s Golf Course, Saw Grass Mills, the Theater District and Art Galleries. Whether you are here to relax in the Aveda Concept Spa at Shula s, or enjoy a round of Golf at Shula s famous golf course, the Hotel Indigo offers each guest a blend of modern contemporary living. Rooms include hardwood floors, granite counter tops and spa like showers. Curl up in our over-sized beds with plush bedding, duvets with covers, pillow shams and plenty of fluffy pillows. Stay connected with complimentary Internet access throughout the hotel or in our onsite business center.Relax and have a meal or a drink at the Phi Bar that serves cutting edge cuisine or just grab a latte. We proudly brew Starbucks coffee. ... more   less 
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